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Genesis of Laguna Niguel

Laguna Niguel, CA

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8 Reviews

28432 Camino Capistrano

Laguna Niguel, CA

92677

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Showing 8 reviews

May 14, 2024

Worst place! ! I called to schedule an appointment on the 9th of may for the starter recall on my G80. The service advisor I spoke with scheduled my appointment f More

by hecdomeyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not Listed
May 02, 2022

Mike Nam was helpful throughout the purchase process. He effortlessly helped us get through all the paperwork and explained exactly what we were getting. I would definitely reach out to Mike when I’m rea More

by Elizabeth1084
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Nam
February 01, 2022

(Phil freeman) In January 2022, I acquired a new (and hard to find) GV80 from Genesis of Laguna Niguel. I worked with Mike Nam who found the SUV with the package I was looking for and notified me immedi More

by Phil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Nam. Phu Ho, Mr. Han
January 23, 2022

I was pleased with the customer service. But I wish I was not charged the $90 fee to diagnose my front bumper sensor and it wasn’t even fixed/ replaced. I even have an extended warranty that I paid $3000 for More

by Terriquezantonio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
January 17, 2022

(Brian Gunson), I lease a G70 and a G80 from Genesis of Laguna Niguel. I have just recently traded in my G80 and leased a new GV80. I dealt with Pho and Karim Soliman, both were exceptional in delivering More

by bgunson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karim Soliman and Pho
Jan 17, 2022 -

bgunson responded

Thank you...

January 01, 2022

I worked with Matthew Epps @ Laguna Niguel Genesis dealership and Couldn’t be MORE Happy with my choice! Matthew is service at its finest and helped me decide on the perfect car. He also spent value More

by Kathiekennedy9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Epps and David in finance.
December 17, 2021

Regular service work completed quickly and efficiently - Alex was very helpful and I truly appreciated the excellent service. More

by kkroft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
December 12, 2021

An entire team worked together and were great - Phu Ho the Sales Manager, Mike Nam and Hamid all functioned so well together. Also the finance manager (don’t have his name) More

by Kerry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phu Ho, Mike Nam, Hamid and the finance manager