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Fox Mazda

Grand Rapids, MI

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rated
6 Reviews

3560 28th St SE

Grand Rapids, MI

49512

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Showing 6 reviews

February 07, 2024

Excellent service! Everyone was professional, courteous, and easy to work with. I would recommend this dealership! More

by Bcull08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike
Feb 07, 2024 -

Fox Mazda responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Fox Ford Mazda! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Brad Hemingway, GM, bhemingway@foxmotors.com

December 02, 2023

Easy to work with. Immediate response. Understood our budget and time constraints. Excellent communication. We are very happy. More

by camillerenee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Doorn
Dec 04, 2023 -

Fox Mazda responded

Camille, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Fox Mazda! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Brad Hemingway, GM, bhemingway@foxmotors.com

March 28, 2023

I'm so happy with the service at Fox Mazda. They take time to get it right; they take time to make sure you know what is wrong. I've never had better service from a dealership. It is like the s More

by jlrussell3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sopha
Mar 29, 2023 -

Fox Mazda responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fox Mazda, we value our customers and we look forward to seeing you down the road. Sincerely, Brad Hemingway, GM, bhemingway@foxmotors.com

September 21, 2021

Went to Fox Mazda looking for a car. I found one, and it was decent. It was quite a bit of money, and it only came with one key fob. They refused to provide a second one, despite having the ability to MAKE More

by Jeremy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nico, Apaya
Sep 23, 2021 -

Fox Mazda responded

Jeremy, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Brad Hemingway, GM, bhemingway@foxmotors.com

Sep 23, 2021 -

Jeremy responded

Hello Mr. Hemingway. I have sent you an email as requested.

Sep 30, 2021 -

Jeremy responded

I sent Mr. Hemingway an email as requested on 9/23/2021. I received a response, asking if I received my plate, and confirming that it was indeed shipped later than I was told it would be. I sent a response, acknowledging that I had indeed received the plate, but it had also been sent to the wrong address (transposed numbers on the envelope and the return shipping label). My response was on the 24th. I have received no further correspondence.

November 15, 2016

2.5 hours for an oil change and tire rotation Need I say more?? Took vehicle that has 33,000 miles on it in with no transmission leak and came home with one. Maybe ironic, but seems near impos More

by WmHB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Can't Remember Name(s)
September 28, 2015

Unhappy customer The past three times I have tryed to schedule appointment for service a week out the come back is always we won't be able to schedule you on the day I More

by Upmike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service dept.