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Flagship Motorcars of Lynnfield
Lynnfield, MA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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I just bought my second Mercedes-Benz GLE350 from Flagship Motorcars of Lynnfield, and the whole experience was fantastic! I knew exactly what I wanted and had already started negotiating with ano Flagship Motorcars of Lynnfield, and the whole experience was fantastic! I knew exactly what I wanted and had already started negotiating with another dealership (Mercedes Westwood) but I wanted to shop my options and ended up choosing this dealership because of Gui Rocho. Gui made me feel valued and provided amazing customer service. The process was quick and smooth. After Gui, I met with Finance Director, Gil Otero. Gil was super friendly and made sure I got the right package while explaining why other options might be important and the risk of not purchasing them for my new vehicle. Once the finance stuff was done, I met with Elder Perez, the Product Concierge. Elder was great! He helped me set up the app and walked me through all the vehicles cool tech features like the virtual assistant and active parking assist. The only hiccup I had was my credit got run three times, even though I knew I wanted to go with Mercedes Financial since I've used them before to purchase my previous vehicle. Overall, thanks to everyone at Flagship Motorcars of Lynnfield for helping me get my second Mercedes-Benz. I'll definitely be recommending you to others! More
It was a pleasure to deal with Dumitru, who was very professional and went the extra mile to ensure that our desired car was secured and of the highest standard. Further to that, he was always very fort professional and went the extra mile to ensure that our desired car was secured and of the highest standard. Further to that, he was always very forthcoming with information as to how the process was proceeding and what should be expected next. He was an outstanding person to work with, and I wouldn't hesitate to recommend him to anyone else who might need his services. More
Purchased a car from Flagship MotorCards. Lynnfield, MA and was pleased with Arthur my salesperson. No pressure, provided me with all the information on the particular model I was purchasing. Lynnfield, MA and was pleased with Arthur my salesperson. No pressure, provided me with all the information on the particular model I was purchasing. He was professional, knowledgeable and personable. I would recommend Mercedes Flagship Motorcars of Lynnfield. More
Always completely satisfied with the service provided. All my concerns are always addressed. My vehicle is always ready when promised. I wouldn't get my vehicle serviced anywhere else. All my concerns are always addressed. My vehicle is always ready when promised. I wouldn't get my vehicle serviced anywhere else. More
It was a good experience. Steve was very helpful, discreet in talking/telling me what was wrong and how much it would be. Steve was very helpful, discreet in talking/telling me what was wrong and how much it would be. More
Don't ever try to return a defective part at this dealership because you'll get the third degree despite the dealership BREACHING its two-year warranty legal requirements. They're all smiles when yo dealership because you'll get the third degree despite the dealership BREACHING its two-year warranty legal requirements. They're all smiles when you spend money, but god forbid you should want to do a return. And if they do actually accept the return they'll banish you from the dealership for life as they did with me and make up the most ridiculous lies and false reasons to actually try to justify their extremely POOR customer service. And the owner, oh boy, don't ever expect to speak with him, because he goes out of his way to avoid customers at all costs being fully aware of his deplorable customer service. This, while his rotten secretary has the nerve to tell customers who need to speak with this dealership owner, that they are being rude for asking. She's another piece of work!! Remember the primates in 2001 A Space Odyssey? Well the sophistication, compassion and understanding of these people is about the speed of those apes. Now I understand why so many people have STOPPED buying Mercedes Benz's and switched to other, more reliable and more credible brands of vehicles. Those dealership owners don't dodge customers and leave it to their egotistical and arrogant managers to handle their problems. More
Don't ever try to return a defective part at this dealership because you'll get the third degree despite the dealership BREACHING its two-year warranty legal requirements. They're all smiles when yo dealership because you'll get the third degree despite the dealership BREACHING its two-year warranty legal requirements. They're all smiles when you spend money, but god forbid you should want to do a return. And if they do actually accept the return they'll banish you from the dealership for life as they did with me and make up the most ridiculous lies and false reasons to actually try to justify their extremely POOR customer service. And the owner, oh boy, don't ever expect to speak with him, because he goes out of his way to avoid customers at all costs being fully aware of his deplorable customer service. This, while his rotten secretary has the nerve to tell customers who need to speak with this dealership owner, that they are being rude for asking. She's another piece of work!! Remember the primates in 2001 A Space Odyssey? Well the sophistication, compassion and understanding of these people is about the speed of those apes. Now I understand why so many people have STOPPED buying Mercedes Benz's and switched to other, more reliable and more credible brands of vehicles. Those dealership owners don't dodge customers and leave it to their egotistical and arrogant managers to handle their problems. More
I worked with Craig and I have to say he was the best! ! I would refer any friends and family to him for sure. He made the entire experience pleasant and enjoyable. I do have to say the business manager Da ! I would refer any friends and family to him for sure. He made the entire experience pleasant and enjoyable. I do have to say the business manager Darnelle the first time around was pleasant hope we the second time was not pleasant at all which was a little disappointing. However Craig sold me on the car and without him I would’ve walked out. So thank you Craig!! More
Just had our Mercedes serviced and as always they were quick and affordable. I have been coming her at Mercedes Benz in Lynnfield and I would highly recommend them . quick and affordable. I have been coming her at Mercedes Benz in Lynnfield and I would highly recommend them . More
Steve was the best, he made sure things went the right way, you can see this guy is doing it from the hurt not just it’s a job Thanks Steve for everything way, you can see this guy is doing it from the hurt not just it’s a job Thanks Steve for everything More