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Empire Buick GMC of White Plains

White Plains, NY

Overview
Employees
Reviews
4.8
296 Reviews
Finding a dealership that caters to both sales and services can be challenging. At Empire Buick GMC of White Plains, we simplify the process by offering a one-stop solution. Our experts are ready to assist you with servicing or repairing your Buick and GMC vehicle. You can even get a fast quote online. Explore our WHITE PLAINS Buick and GMC website today to discover what you need!
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358 Central Avenue

White Plains, NY

10606

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Showing 296 reviews

June 12, 2024

Friendly and helpful. Service team was excellent. The mechanics are helpful and professional. Will continue to go back. More

by dancorrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin
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Jun 12, 2024 -

Empire Buick GMC of White Plains responded

Providing top-notch service is so important to us, and we are glad that our efforts met your satisfaction. Thank you for your 5-star rating! We look forward to continue serving you and your automotive needs with our best care in your visits to come!

Helpful
June 11, 2024

They were really nice. Except the wait was way too long. I had an appointment for an oil change and to fix the little thing on the front of the car that read the outside te More

by KIMJOENICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Helpful
June 11, 2024

Friendly and helpful. Service team was excellent. The mechanics are helpful and professional. Will continue to go back. More

by mdestefano914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott McCaffrey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Tresselt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Kendall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Nimmo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Horton
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive experience with us, We are so glad that our team was both kind and helpful. It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels until we meet again!

Helpful
June 11, 2024

David Silva and Empire made the buying process extremely smooth. Extremely professional, transparent, accommodating. Would highly recommend working with David and team. More

by TGRECO6689
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Empire Buick GMC of White Plains responded

Thank you for leaving David this positive review and recommendation! Providing a smooth, 5-star experience is always our goal, and we are glad that David's efforts met your satisfaction. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle!

Helpful
June 08, 2024

Lydia G. Is the best. I appreciate her professionalism and service knowledge regarding my vehicle. More

by RURU4103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia
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Jun 10, 2024 -

Empire Buick GMC of White Plains responded

Thank you for leaving Lydia this excellent review! She will be honored to hear of your very kind words and to know how confident you are in her efforts. We hope that you continue to choose us for all of your future automotive needs!

Helpful
June 05, 2024

Excellent service excellent experience. Sales man and sales manager very helpful and I would recommend to my friends More

by johndichiara1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

Empire Buick GMC of White Plains responded

John, Thank you so much for leaving us this incredible review and recommendation! We are so appreciative of the opportunity to work with you and we are glad that our team could provide you with exemplary service. We are happy to know that they were very helpful. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new vehicle- behalf of the entire Empire Buick GMC of White Plains team!

Helpful
June 03, 2024

No good never in my life going a gain I never had seen service like that More

by kangri70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott McCaffrey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Kendall
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your feedback. We are sorry to hear of your disappointment and we do apologize for the lack of customer service. If you would like to discuss further, please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com

Helpful
June 03, 2024

Great service. David was super helpful and attentive to any request. I will definitely continue to work With Empire in the future. More

by Ulivne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Pares
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Empire Buick GMC of White Plains responded

Ulivne, We greatly appreciate you for leaving David this spectacular review! We are honored to have had the opportunity to work with you and we are glad that David could provide you with top notch service. We are delighted to know that he was super helpful and attentive to any request. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Empire Buick GMC of White Plains team!

Helpful
June 02, 2024

The Service appointment was easily made and my truck is running smooth now with no issues. More

by NAQUAVAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Jun 05, 2024 -

Empire Buick GMC of White Plains responded

We are grateful for you leaving us this wonderful review! We are thrilled to hear that our team took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that your truck is running smooth now with no issues. Please drive safely and do not hesitate to let us know how we may be of further service to you.

Helpful
June 02, 2024

Not satisfied with my experience at the service department at all.. not many updates through the process and also on GM for having a recall issue then everything on back order?? Also not given a lo More

by TPRINCEJR19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Acerbo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your service experience with us.. We are sorry to hear of your disappointment with the communication by our team. If you would like to discuss further, please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com

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