Eddie Tourelle's Northpark Hyundai

Did not honor their agreement and made me go out of my way and pay out of my pocket after spending 29000+ at thier dealership. Owner also didn't call like he said he would way and pay out of my pocket after spending 29000+ at thier dealership. Owner also didn't call like he said he would More

Helpful, professional, courteous… what more could you ask for? They kept in contact with me, even while waiting for parts. Maintenance services were performed without pressure to do other services that I di for? They kept in contact with me, even while waiting for parts. Maintenance services were performed without pressure to do other services that I didn’t feel were necessary at this point. Absolutely no complaints! More

Very easy buying process. Entire sales crew was supportive throughout and after the purchase. Will absolutely buy again. Entire sales crew was supportive throughout and after the purchase. Will absolutely buy again. More

Jerry went above and beyond and more importantly he never once made me feel like he was just trying to push a sale. Thank you Jerry!! once made me feel like he was just trying to push a sale. Thank you Jerry!! More

We walked on the lot of the dealership never intending to buy a car that day. We were on vacation, camping nearby on our way home to Houston, Texas. I had wanted to see the new Hyundai as we were starting ou buy a car that day. We were on vacation, camping nearby on our way home to Houston, Texas. I had wanted to see the new Hyundai as we were starting our car shopping. We had 2 dogs in the truck, saw a Hyundai dealership and thought we would stop in to look at a vehicle. I walk on the lot, met Jerry, told him, “ We just want to see a Santa Fe, we are not going to buy”. Jerry was warm, engaging, patient and showed us a car. He answered our questions, we developed a trust that he cared about our concerns. His readiness to help us, with no pressure or guarantee that we were going to purchase a car that day made us comfortable enough to proceed with further negotiations. The whole process was easy, and even pleasurable! This has not been my experience with other car dealerships. After we purchased the car, Jerry and Ben helped us understand all the tech. Jerry has been responsive to our questions and needs after we have returned to Texas. This has been the best experience we have had in our many years of car ownership. More

My experience was very pleasant. Jerry worked to get me in the car that fit my needs and even spent time on his day off to help me find an alternative vehicle when the one I had sele Jerry worked to get me in the car that fit my needs and even spent time on his day off to help me find an alternative vehicle when the one I had selected was sold. Kaelen and Jerry both spent time showing me the features of the Tuscon and provided a comprehensive explanation of services offered by the dealership. It took this kind of service to win over a long time Toyota customer. Thank you! More

Preston made the usually stressful car buying process a pleasure. There was no need to go to another dealership. pleasure. There was no need to go to another dealership. More

Quick, friendly service, from scheduling to completion. Would highly recommend this service department to anyone. Would highly recommend this service department to anyone. More

Excellent customer service. Ron is very knowledgable, hires quality service agents, runs a great service department, knows customers by name, and is always smiling. Shout out t Ron is very knowledgable, hires quality service agents, runs a great service department, knows customers by name, and is always smiling. Shout out to Blyth for quick and efficient service and to Christiana who jumped in to help reset and solve our Apple Play problem. You won’t find better people anywhere. Thanks so much. More

Our family has benefited tremendously from Eddie Tourelle's North Park Hyundai for many years. Raising 5 teenagers means budgets are tight and there is very little margin for catastrophic car probl Tourelle's North Park Hyundai for many years. Raising 5 teenagers means budgets are tight and there is very little margin for catastrophic car problems. Recently our 2018 Hyundai had an unexpected engine problem such that a replacement was required. Whether it was covered under warranty was highly questionable to me but definitely not to Ronald Oubre (Service Manager), and, Christina Sharp (Service Advisor). They leveraged their influence with Hyundai and pulled out all the stops to install a new engine at no cost. Who does that these days? Over the last 6 years I could give many other examples that the North Park team have helped with our vehicles for our kids etc. They stand by their product and their commitments are always long standing and not based on convenience. As an engineer I can say that Hyundai produces the most value and reliance compared to other manufactures and vehicles costing $20K more, without a doubt. Eddie Tourelle and Christina will go way beyond to keep their customers satisfied years beyond the purchase date. Glad for the opportunity to boost about excellent service because across all industries it is disappearing with the exception of North Park Hyundai. thanks again for looking after the Ponder family. Sincerely, Jim & Laurie Ponder More