EchoPark Automotive Thornton

Excellent customer service experience with caring staff. Highly recommend stopping in to puschase your 1st or next vehicle. Highly recommend stopping in to puschase your 1st or next vehicle. More

Jared is very straight forward and to the point. We didn’t get to have a really personalized experience with him as the dealership was very busy and kept him running around. However, he seems like a We didn’t get to have a really personalized experience with him as the dealership was very busy and kept him running around. However, he seems like a nice guy And don’t want to bash on him. There were a few communication errors but I feel as though those were also a result of trying to juggle too many customers at once. The appointment system is unfortunately flawed as well. It doesn’t matter if you make an appointment, it’s a first come first serve situation and nobody will veer away from that. So there is really no point in having an appointment here. We were able to get the last appointment for a Monday only to sit there for an hour without being helped and then told there was nothing they could do after they closed. Set up another appointment the next day, decided to purchase the vehicle. All in all took about 3 hours 30 minutes only to be told we wouldn’t be able to drive the car off that night as there were some communication errors on the dealers part. We’re now on day 3 of trying to get this car…hoping for the best. Should work out fine! Overall the experience wasn’t great but we are honest and friendly people and do not want to drag this place through the coals too much. More

I went to the EchoPark dealership in Thornton, CO. I test drove a 2022 Ram 2500 at the dealership and informed them of my intent to purchase the vehicle. As I was paying cash and did not have an "appr I test drove a 2022 Ram 2500 at the dealership and informed them of my intent to purchase the vehicle. As I was paying cash and did not have an "approved" form of payment, they informed me that I could hold the vehicle with a $500 deposit either made at the dealership when signing all the paperwork, or could make a non-refundable $500 deposit online to hold the vehicle. I was unable to do this online at the dealership as the internet connection would not allow it. When I arrived home at 6:00 pm, I immediately logged in to the dealership website and completed the deposit. I received a phone call from the dealership confirming my appointment to pick up the truck later this week. I also received 3 emails thanking me for joining their program and telling me my car had arrived. An hour later, I received a phone call from the sales manager, Siobhan Pinkerton, telling me that someone had arrived at the dealership and that they were selling the truck to another person. After a tense discussion, Siobhan refused to back down or see my point. She refused to honor my hold and told me of her intent to sell the car. I feel this is a breach of contract seeing as I had a verbal contract with the salesman and sales manager when I was in the dealership 4 hours prior. I was even given a printout of the sales price and agreement. Do not do business with this company. They have done this before, as previous reviews have stated. Shame on me for not heeding other's advice. More

Junior was very helpful and nice he helped me out right away even though they where busy. away even though they where busy. More

Great service, no hassle, made the purchasing of an automobile pleasant and short . I will definitely recommend automobile pleasant and short . I will definitely recommend More

Great experience. Very easy to go through the process. It was quick and efficient, we are happy with our experience! Very easy to go through the process. It was quick and efficient, we are happy with our experience! More

I worked with Anthony. He was very knowledgeable and professional. The sale and trade in went smooth. I appreciate his hard work and would come back. He was very knowledgeable and professional. The sale and trade in went smooth. I appreciate his hard work and would come back. More

Came in with proof of insurance but because it wasn’t the official declaration card they wouldn’t accept it, even though we had already paid in full. We also were told the night before that we just needed an official declaration card they wouldn’t accept it, even though we had already paid in full. We also were told the night before that we just needed any insurance to buy the car. Claimed their bank wouldn’t accept it. Acted very unprofessional as we had already signed everything and payed and they wouldn’t let us leave the lot with our car because we “didn’t have the right form for insurance” which was going to take 48 hours to be delivered. Do not come here unless you have hours of your time to waste because of ridiculous “policies” like this! More

Our second time being to this dealership. Both experiences amazing! Ask for Omar or Anthony! Both experiences amazing! Ask for Omar or Anthony! More

attentive and very friendly environment. Employees and staff do a good job at maintaining quality. Employees and staff do a good job at maintaining quality. More