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East Bay BMW

Pleasanton, CA

Overview
Reviews
4.9
383 Reviews
Call Dealership (866) 985-9954

4350 Rosewood Drive

Pleasanton, CA

94588

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Showing 383 reviews

June 13, 2024

Always a pleasant to work with no matter who the advisor is. Service department is always welcoming. More

by May F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arianna Garcia
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Helpful
June 12, 2024

Customer friendly. High Quality work. On time completion. Regular status updates. It was easy to understand the importance of the work done. More

by mannava_srinivasa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Helpful
June 12, 2024

This review is for the service dept. Staff are very helpful and friendly. Wait time is expected and reasonable. More

by Angelq1028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Wong
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Jun 13, 2024 -

East Bay BMW responded

Thank you, and have a fantastic day!

Helpful
June 09, 2024

Zareen Alam, my salesperson, provided outstanding service throughout the entire process. She made everything incredibly easy and stress-free. What stood out the most was her non-pushy approach, which made me More

by israelrestrada
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zareen Alam
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Jun 12, 2024 -

East Bay BMW responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at East Bay BMW!

Helpful
June 08, 2024

Everything from phone appointment to end of service and all personell involved is first class, we would recommend highly More

by Lanibob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miriam Flores
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Jun 12, 2024 -

East Bay BMW responded

Hi Lanibob, thank you so much for your positive comments about East Bay BMW!

Helpful
June 07, 2024

Very professional staff, short wait for service, I have been going there for many years. More

by nancy.hollister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Kong, Ezequiel Henriquez
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Jun 12, 2024 -

East Bay BMW responded

Thanks again for the recommendation, and have an amazing day!

Helpful
June 07, 2024

This service review is for my Mini Countryman. ..the service for my car was, as usual, excellent! More

by Torrentialrains
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MYRIAN
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Jun 07, 2024 -

East Bay BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Helpful
June 07, 2024

East Bay BMW let me test drive the car as long as I wanted to. I bought the car after the test drive. They made the process very efficient and explained everything patiently. Even after the sale, they More

by jheitz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Pano, Michael Sutton
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Jun 12, 2024 -

East Bay BMW responded

Jheitz, we're happy you found our staff to be so supportive during your experience here at East Bay BMW.

Helpful
June 05, 2024

I really appreciate the service at this location. The staff always helps me and doesn’t try to oversell anything either. More

by nnmar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myriam Flores
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Jun 07, 2024 -

East Bay BMW responded

Nnmar, thanks for taking the time to leave a review.

Helpful
June 05, 2024

Ben Simpson was very helpfu and has great customer service. Thank you for following up. More

by Engot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Simpson
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Jun 07, 2024 -

East Bay BMW responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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