Columbia Acura Inc - Service Center

When I scheduled the recall appointment. I was told 90 minutes. It took 3 1/2 hours. Groups of people who came after me, left before me. I was told 90 minutes. It took 3 1/2 hours. Groups of people who came after me, left before me. More

They did a fabulous job and treated me like I was the only customer. They did an awesome job. only customer. They did an awesome job. More

The entire experience was very pleasant. My advisor Josh Monroe was very helpful and pleasant My advisor Josh Monroe was very helpful and pleasant More

Urgent situation nail in tire- drove in. They took care of me. Thanks Jamie and team. They took care of me. Thanks Jamie and team. More

Colombia Acura is efficiently run. The service department got my car in quickly after I arrived the waiting area was comfortable and clean. The service department got my car in quickly after I arrived the waiting area was comfortable and clean. More

Thank you. Alan was polite and kind. And did not try to upsell me like the person did the last time I was in. I hesitated in coming back for service but am g Alan was polite and kind. And did not try to upsell me like the person did the last time I was in. I hesitated in coming back for service but am glad I did. Much appreciated. More

Don't buy from this dealer or get service. First if you buy a Hyundai Genesis and you get the 3-month complimentary service it will seem like great. Then after the 3 months are up then you a First if you buy a Hyundai Genesis and you get the 3-month complimentary service it will seem like great. Then after the 3 months are up then you are at the mercy of this dealer due to the fact Hyundai has shut down all service centers in a 50-mile radius. So, you only have this dealer, Lexington, KY or Kettering, Ohio. Now if you need service get ready to wait, no one will call you back only email or text. They keep telling me nothing was wrong with car for 2 years told to turn up radio etc. Then I found there is a bulletin not a recall but a bulletin for my drive train, but they had no clue just keep telling me nothing was wrong. So, I emailed them 7 days ago and still have not heard from them called no one answers so here I sit. The car is worse than when I put it in the shop. Remind you this car is a 2019 with only 45,000 miles on it and garage kept. Do yourself a favor and stay away from here and don't buy a Hyundai anything their case managers/customer service is so bad. Think of the worst customer service/relationship/divorce that is what it is like. I have spoken to several customers at this dealer, and they are very disappointed. Look up at the Attorney General in Ohio this dealer has complaints along with Better Business Bureau. Save yourself please and stay away. More

Service was on appointment was on time and the work completed in a timely manner. completed in a timely manner. More

Very friendly. Explained my car issue clearly. Waiting room is comfortable. I did not have to wait long. Explained my car issue clearly. Waiting room is comfortable. I did not have to wait long. More

Always incredibly respectful of their customers, as well as efficient and accomodating. A pleasure to deal with. as efficient and accomodating. A pleasure to deal with. More