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Colonial Volkswagen of Medford

Medford, MA

Overview
Employees
Reviews
Vehicles
4.8
1,976 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 1,976 reviews

June 12, 2024

Easy to do business with Steve Warren. Made buying a new car stress free. Satisfied customer. More

by LynMeal
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford.

Helpful
June 12, 2024

Had to bring car back for same issue. Dealership didn't offer any help in getting car back and forth a SECOND time for same isdue More

by tina_duggan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al
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June 11, 2024

He was great! So helpful and showed us everything we wanted to see! Very happy with the experience as a first time car buyer More

by bridgetmcgunigle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out, Bridget. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford!

Helpful
June 11, 2024

Service representative Dan gave a prompt and knowledgeable diagnosis, and we was very fair with the price. Dan provided excellent service. More

by NAGEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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Jun 11, 2024 -

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
June 09, 2024

Received excellent customer service from Dan Swartz that went above and beyond to make sure that I had alternative transportation when it became clear that my car would not be done on time. Thanks, Dan! More

by JMOURINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Swartz
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Jun 09, 2024 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. Dan and our team appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
June 09, 2024

Dan has provided excellent customer service every single time and will be returning to this dealership to work with Dan. The dealership itself is clean, comfortable, and reliable. More

by shazif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Swartz
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Jun 10, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words for Daniel, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
June 08, 2024

All the people there are very professional, Steve Warren is very mice and helpful. I want to say Thank You, I really appreciate it. More

by oldlazycat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. Steve and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford.

Helpful
June 08, 2024

Steve Warren was very helpful and n answering all my questions and making sure I was comfortable with the whole process. More

by Patrickanderson67
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2024 -

Colonial Volkswagen of Medford responded

Patrick, Thank you for choosing Colonial Volkswagen of Medford. Your feedback and rating mean a lot to us. We're glad Steve was able to help, and we hope to see you again!

Helpful
June 06, 2024

John was so amazing. Went over every document over with me and was patience in answering my questions. And Josh has been terrific! Always answering my calls/texts and loo More

by sephora.bernard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Colonial Volkswagen of Medford responded

Sephora, Thank you so much for your wonderful review! We are thrilled that John and Josh had the opportunity to provide you with great service. We thank you for choosing Colonial Volkswagen of Medford!

Helpful
June 06, 2024

Great dealership that is personable and efficient. I was in and out in under 2 hours and I was surprised my service was free and included a car wash. More

by Kami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Colonial Volkswagen of Medford responded

Kami, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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