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Brogan Cadillac Totowa

Totowa, NJ

4.6
354 Reviews
Thomas J. Brogan's work ethic brought him to the top of the country's list of salesmen in the 1920's. Starting as a demonstrator at E.A. Brown Auto Company, Inc. in Paterson, New Jersey, Tom diligently worked his way up to president of Brogan Cadillac-LaSalle Company. In 1922, he was honored as the country's leading salesman because of his hard work and volume of sales. In October of 1925, the success of Tom Brogan made it possible to devote a brand new 20,000 square-foot New Jersey facility to Cadillac. Brown-Brogan Cadillac Co. continued to grow and in 1927 Tom Brogan assumed sole ownership. That was the birth of a Brogan tradition that has continued to proudly service the community for 80 years. Let us introduce you to our staff, show you some of our special vehicle offers, and take you through our complete line of new and used inventory. We can help you find exactly what you are looking for.
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112 route 46 East

Totowa, NJ

07512

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Showing 354 reviews

June 07, 2024

My Xt4 broke down and was told it would take 10 days to look at. I ask for service personal and no one was available to talk . I left a message with the service manager and he never called back. I had to b More

by Bob
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Girl at desk
Jun 07, 2024 -

Brogan Cadillac Totowa responded

Bob, I'm really sorry to hear about your experience. We strive for timely and responsive service, so it's disappointing that we missed the mark here. I'd like to help make this right—please reach out when you can. Thank you, Nicole Ely - Customer Service Manager - 973-785-4300

June 06, 2024

They’re very polite, courteous and when you need an appointment, they’re willing to accommodate to your schedule.. More

by Jo-Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cunha
Jun 06, 2024 -

Brogan Cadillac Totowa responded

Jo-Ann, thanks for highlighting the accommodating service you received at Brogan Cadillac! We appreciate your feedback and are here for any of your future needs!

June 06, 2024

Poor updates on repair process car was there 3weeks nothing was done also asked me to cover the expense on a repair worked on two prior times smh More

by James Coley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony
Jun 06, 2024 -

Brogan Cadillac Totowa responded

James, I'm sorry to hear about the lack of updates and repeated repair issues. This isn't the level of service we aim for, and I apologize for any inconvenience caused. Please reach out so we can address this matter directly. Thank you, Nicole Ely - Customer Service Manager - 973-785-4300

May 31, 2024

Excellent, very professional, appreciate the service. My second experience, even better than the first! Thanks More

by docchiuzzo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Brogan Cadillac Totowa responded

Thank you for the kind words! We're delighted to hear that your second experience with Brogan Cadillac was even better than the first. We appreciate your continued support and look forward to serving you again!

May 20, 2024

Did not honor a gm incentive on my gmc but they honor warranty work on my gmc truck two standards More

by Jbobenko144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Marmolejos
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Brogan Cadillac Totowa responded

Thank you for your feedback. Your comments help us improve, and we’ll strive for consistency in the future. Please reach out if you’d like to discuss this further. - Nicole Ely - Customer Service Manager - 973-785-4300

May 13, 2024

Always greeted with friendly employees They explain all work that needs to be done or recommend Very helpful Nice and comfortable waiting area Cleaned my car after oil change and repairs Highly recomme More

by mishotto8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Marmolejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Brogan Cadillac Totowa responded

We're delighted to know you had a great experience at Brogan Cadillac! It's our goal to provide friendly service, clear communication and comfortable amenities. Thanks for the high recommendation - we appreciate it!

May 11, 2024

These people or the real car people the best I ever dealt with. professional and honest and I know my Cadillac Escalade is perfect running and performance condition. Ron M and Joe G are consummate prof More

by Mikevino2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Marmolejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Brogan Cadillac Totowa responded

We're so glad to know you had a positive experience with Ron and Joe at Brogan Cadillac! It's great that your Cadillac Escalade is running perfectly. Thanks for the kind words about our team, we appreciate it!

May 05, 2024

The dealership is excellent. Everyone is very professional and friendly. Tony in service is the best More

by Gabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Idone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Brogan Cadillac Totowa responded

Thank you, Gabe, for stopping by to leave Tony and Brogan Cadillac a wonderful review!

April 29, 2024

Very professional and helpful. Went above to assist me with purchasing a vehicle. I would highly recommend dealing with this company, a very positive experience. More

by Mrusso1015
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Mastrogio
Apr 30, 2024 -

Brogan Cadillac Totowa responded

We're so glad to know you had a positive experience with us at Brogan Cadillac! Our team always aims to go above and beyond for our customers. Thanks for the recommendation, we appreciate it!

April 26, 2024

Great experience . Service was quick & easy. Mervin Castillo was very thorough & explained everything in complete detail. Will definitely recommend Brogan Cadillac. More

by Tcianci248
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mervin Castillo
Apr 26, 2024 -

Tcianci248 responded

Please send my review

Apr 26, 2024 -

Brogan Cadillac Totowa responded

We're delighted to hear you had a great experience at Brogan Cadillac with Mervin and the team. Thanks for recommending us - safe travels!

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