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Bill Jacobs BMW
Naperville, IL
2,768 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,768 reviews
June 12, 2024
This is my second purchase from Bill Jacobs. I really like working with Bill Earnest, Mike Alder and Terry Mancuso they made the process very easy. Great experience. I really like working with Bill Earnest, Mike Alder and Terry Mancuso they made the process very easy. Great experience. More
by joseph nicholson
Helpful June 12, 2024
Overall we had a great service. Alex Flinn our Advisor arranged for someone to come pick up our car and return it when it was completed. Luxury service! Alex Flinn our Advisor arranged for someone to come pick up our car and return it when it was completed. Luxury service! More
by Heather
Employees Worked With
Alex Flinn
June 12, 2024
Thanks for everything! ! You were also a pleasure to work with. Pete and Debbie Snikeris ! You were also a pleasure to work with. Pete and Debbie Snikeris More
by debrasnikeris
Employees Worked With
June 11, 2024
Giovanna was very impressive in terms of her communication skills, product presentation and congeniality. Her knowledge of of the X 5 that I purchased was also far and above that of competitors communication skills, product presentation and congeniality. Her knowledge of of the X 5 that I purchased was also far and above that of competitors that I have considered. More
by oilesp
Employees Worked With
June 11, 2024
Alex was very professional. We have an older 3-series that needs some work. I appreciated his honesty and feedback regarding what direction we should go. We have an older 3-series that needs some work. I appreciated his honesty and feedback regarding what direction we should go. More
by Kevin
Employees Worked With
Alex Flinn
June 10, 2024
They were wonderful to work with! I sent an inquiry via email after hours and received a phone call first thing in the morning from Preston O’Sadnick. I gave him my wish list he sent I sent an inquiry via email after hours and received a phone call first thing in the morning from Preston O’Sadnick. I gave him my wish list he sent over options with what I was looking for, did financing stuff over the phone which was very fair and seamless. Communication was great and customer service was excellent! Would recommend this dealership to anyone and would definitely do business with them again. We drove over four hours away to do business with them over our local BMW dealer if that tells you anything. Five out of five for sure! More
by dejaye2015
Employees Worked With
Preston O’Sadnick
June 10, 2024
Alex Flinn has been a big part of why we chose BMW over other brands. He truly does care about his customers and wants to assure them a happy experience. other brands. He truly does care about his customers and wants to assure them a happy experience. More
by Wendy
Employees Worked With
Alex Flinn
June 08, 2024
The first steps into the facility i was created with smiles and a clean facility. Russ Millard my advisor was helpful and very informative. He was even busy and informed me how my time was more importa smiles and a clean facility. Russ Millard my advisor was helpful and very informative. He was even busy and informed me how my time was more important than his . Michael Fontana stepped in to assist swell. What team. I would refer my family and friends to Russ and Michael. More
by chrypa75
Employees Worked With
June 07, 2024
Overall, this was the best experience. Alex Flinn was great at following up and even added any coupons that were available. I really love the service here. Alex Flinn was great at following up and even added any coupons that were available. I really love the service here. More
by Raj
Employees Worked With
Alex Flinn
