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Big Star Buick GMC

Baytown, TX

4.2
638 Reviews
THANK YOU FOR CHOOSING BAYTOWN GMC BUICK The team at Baytown GMC Buick would like to welcome you to our dealership in Baytown, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Buick, GMC vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Baytown, you can always count on the professional technicians in our Buick, GMC service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Baytown count on the high-quality vehicles and services found at Baytown GMC Buick, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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4411 East Freeway

Baytown, TX

77521

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Showing 638 reviews

June 12, 2024

The staff is very helpful and polite. The waiting area is clean. The wait time however is extremely too long. Every time I’m there it’s for at least 4 hours. Even for just an oil change. More

by taf227
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffy
June 12, 2024

I will 100% recommend Big Star Buick GMC. The day I went to trade in my vehicle, I came home with the one I wanted. Sandra Guevara helped so much, she took her time and made us feel comfortab More

by mavela_89
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Sandra Guevara
June 10, 2024

Great help. Guide me to the right direction to where I needed to be. And great at explaining paper work wise. More

by Mariosequera24
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Alex Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2024

The service writer was courteous and professional. The work was done in a timely manner. More

by TSTASKY
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Tim Day
June 06, 2024

First time having service done at Big Star and Tim was awesome. Will be back. More

by KCHENEVERT1
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Tim Day
June 05, 2024

Lack of communication between the parts and service departments. Also a lack of communication with customers. It took over 6 months to have warranty work completed on our new truck. More

by cajunbellard5
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Employees Worked With
Madison Spencer
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2024

Always great, Tim does a great job efficient and very quick I would recommend service here More

by WAYNE.CARROLL1126
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Tim Day
June 05, 2024

He is the best! ! The most helpful person is the bussiness!! Please I recommend him for all your questions and sales opportunity's. If you buy a car. Call this man . More

by shopguessblonde
Recommend Dealer
Yes
Employees Worked With
Alex Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2024

They let my truck inside expose to weather is all wet and they give it to me like that, took it back to get it fix, is been almost two weeks and nothing yet…@ least I have a loner because I file a complaint… More

by JAVI_278
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Employees Worked With
Joe
June 03, 2024

If I could rate a zero star I would. This place is horrible. They are xxxxxxxx and try to take you for everything you have. They are very shady and deceptive. Take your business to More

by Barbara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alex Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
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