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Beck & Masten Buick GMC South

Houston, TX

4.5
2,588 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,588 reviews

June 11, 2024

They need to adjust the way they give pricing for repairs. I was given a price of 223.21 (parts, labor, taxes and apparently a shop charge). Showed up and was told it would be 299 and some change. Th More

by RS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert Ramirez
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2024

We received great customer service and this dealership had plenty of great inventory. I Would definitely recommend to friends and family More

by mkakuna2001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sharlene Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Earl Alphonse
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2024

We worked with Ada P. and she delivered with a 5 Star Experience. I live in San Antonio, but the model (and its options) we wanted was in Houston. I reached out to the sal More

by tcortes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Beck & Masten Buick GMC South responded

Hi, we're happy to hear you had such a positive experience with Ada! Feel free to reach out to us if you need anything. Have a wonderful day.

June 08, 2024

Good service and Christopher was the greatest! ! They inspected everything from the cabin filter to the brakes More

by newsome797pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Jun 10, 2024 -

Beck & Masten Buick GMC South responded

Hi, we are delighted to have provided you with such a positive experience with Christopher! Please don't hesitate to reach out if there's anything additional we can do for you.

June 06, 2024

Thank you for helping me and my family to get the vehicle Excelent service thanks for the help and understanding More

by luisgutierrez464
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Cuellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

luisgutierrez464 responded

Jose Cuéllar is a awsome sales person He help me find the right vehicle for my family and my self thank you Jose for your service and patience

Jun 09, 2024 -

Beck & Masten Buick GMC South responded

Hi, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

June 06, 2024

Sales were efficient. Vehicle was ready to review and specification matched the advertised. Sales stag was courteous More

by bruceghole
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

Beck & Masten Buick GMC South responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

June 04, 2024

I went to Beck and Masten to service my car. My lease was almost up so I decided to go and visit sales while I was waiting. I was interested in one of two vehicles. I worked with Ena Pasasin. S More

by JACQUELINE77706
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ena Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ihsan Khalil- 5 stars
Jun 07, 2024 -

Beck & Masten Buick GMC South responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 02, 2024

The staff is always very courteous and Has the best intentions for the customer. Fernando is always hopeful as well More

by dchrlt82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando
Jun 03, 2024 -

Beck & Masten Buick GMC South responded

Hi, thanks for highlighting our staff Fernando who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

June 01, 2024

Rafael was very nice and professional. . . Muy atento y amable no juzga a las personas por la apariencia a todos los trata igual. More

by edithbaeee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Beck & Masten Buick GMC South responded

Hola, gracias por tu amable reseña; ¡Estamos felices de transmitir sus comentarios a Rafael aquí en Beck & Masten Buick GMC South! No dude en comunicarse si hay algo adicional que podamos hacer por usted.

May 29, 2024

Ada was one of the best sale reps that I have ever worked with to purchase a car. She had excellent knowledge of the vehicles and was so kind and attentive. She should be anyone’s go to sale rep for sale at More

by Txflyguy80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Beck & Masten Buick GMC South responded

That's wonderful to hear, Alex! It sounds like Ada provided you with exceptional service during your car purchase at Beck & Masten Buick GMC Gulf South. Her knowledge, kindness, and attentiveness made a positive impression, and it's great that you're looking forward to working with her again in the future. Enjoy your new vehicle!

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