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BMW of Westlake
Westlake, OH
3,928 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,928 reviews
June 13, 2024
Staff were helpful, Everything went smoothly. Appreciated the shuttle home and back. Drivers were friendly and helpful! Appreciated the shuttle home and back. Drivers were friendly and helpful! More
by DHORN53
Verified CustomerEmployees Worked With
Helpful June 12, 2024
The BMW dealership from which I recently purchased my X5 provided an exceptional car buying experience from start to finish. The knowledgeable and friendly sales staff took the time to understand my needs a provided an exceptional car buying experience from start to finish. The knowledgeable and friendly sales staff took the time to understand my needs and preferences, guiding me through the various options and features available on the X5. They were patient, answering all my questions and helping me find the perfect configuration to suit my lifestyle. The dealership's state-of-the-art facility showcased a wide range of BMW models, allowing me to explore and compare different vehicles in a comfortable and welcoming environment. Throughout the process, the team demonstrated professionalism, transparency, and a genuine commitment to customer satisfaction. The financing process was streamlined and stress-free, with competitive rates and flexible options tailored to my budget. Even after the purchase, the dealership's top-notch service department and attentive customer support have given me peace of mind, knowing that my X5 will receive the best care for years to come. I couldn't be happier with my decision to buy from this BMW dealership, and I highly recommend them to anyone in the market for a premium vehicle and an unparalleled buying experience. More
by ASHISHCHIEF
June 12, 2024
Had my tire punctured and they took care of my tire problem quickly that same day! problem quickly that same day! More
by David T
Employees Worked With
June 11, 2024
The customer service was wonderful, quick and friendly. I really appreciate the complimentary car wash thank you BMW of Westlake! I really appreciate the complimentary car wash thank you BMW of Westlake! More
by LL
Employees Worked With
June 10, 2024
Service team was great. Did what was needed and my car was ready when they said it would be. Did what was needed and my car was ready when they said it would be. More
by newcarguy44
Employees Worked With
June 09, 2024
Brittaney makes everything go smoothly. She is awesome! BMW of Westlake is great. They are efficient in getting the car in and out! The work is always done as promised, on time. She is awesome! BMW of Westlake is great. They are efficient in getting the car in and out! The work is always done as promised, on time. More
by ABUZEUS
Employees Worked With
June 09, 2024
Always very helpful and accommodating, from purchasing a new vehicle to scheduling and completing maintenance. new vehicle to scheduling and completing maintenance. More
by Mbaldoni
Employees Worked With
June 08, 2024
Sales and Finance and the Genius performed as expected. Your dealership is beautiful as is your showroom. Kelly knows the product and is determined to find the right vehicle for her customer. Your dealership is beautiful as is your showroom. Kelly knows the product and is determined to find the right vehicle for her customer. More
by CJVAZAC
June 07, 2024
Getting your car serviced at BMW Westlake is as pleasant as purchasing it. The service prompt, thorough, and efficient. as purchasing it. The service prompt, thorough, and efficient. More
by LUCINDAES
June 07, 2024
Brittaney is fantastic! !! She always has things ready to go when I arrive. The dealer does great service as well. !! She always has things ready to go when I arrive. The dealer does great service as well. More
by tkaye003
Employees Worked With
