Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Freehold
Freehold, NJ
1,882 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,882 reviews
June 13, 2024
He is an awesome technician. His goes above and beyond to make sure his customers are happy and satisfied with work done on their cars. Very thorough in details. His goes above and beyond to make sure his customers are happy and satisfied with work done on their cars. Very thorough in details. More
by Italiangirl0925
Employees Worked With
Helpful June 13, 2024
Gian is one of the best BMW technicians and overall car mechanics I know. He is thorough and really know what he’s doing. He’s a pleasure to work with and always has a good attitude. mechanics I know. He is thorough and really know what he’s doing. He’s a pleasure to work with and always has a good attitude. More
by Blakehurst777
June 10, 2024
Mark was wonderful! Helpful, knowledgeable, patient and kind! He was great to work with on buying my new car! Helpful, knowledgeable, patient and kind! He was great to work with on buying my new car! More
by Cperine25
June 10, 2024
Was a good experience overall. All the staff was very courteous and helpful in catering to my requirements. All the staff was very courteous and helpful in catering to my requirements. More
by AJAY.EKAMBARAM
Verified CustomerJune 10, 2024
The team at Freehold worked with us to find the right vehicle for my wife, and to give us a fair deal. Mark and John especially were extremely helpful and attentive, but everyone we worked with were gre vehicle for my wife, and to give us a fair deal. Mark and John especially were extremely helpful and attentive, but everyone we worked with were great. More
by MIKEANDGANEANE
June 09, 2024
I had an excellent experience at BMW of Freehold, NJ. Both Paige and Danny went above and beyond, to meet all my expectations. Paige, thank you for making yourself available, at all times, for all my qu Both Paige and Danny went above and beyond, to meet all my expectations. Paige, thank you for making yourself available, at all times, for all my questions. You are very good at your work. Danny, that you for being upfront and honest with me, out of the gate. If your looking for an amazing truck with incredible service, BMW of Freehold NJ is for you. More
by LSALVO
June 06, 2024
Wonderful they make you feel like family. Love our new SUV. John was with us all day and it was a pleasure. Love our new SUV. John was with us all day and it was a pleasure. More
by MAREMATTIA
June 04, 2024
We enjoyed working with salesperson Mark Vicens. They made buying 1 car so well, we picked up a second one. Our experience with Mark and the Dealership was great. Thank you Ed They made buying 1 car so well, we picked up a second one. Our experience with Mark and the Dealership was great. Thank you Ed More
by ec4group
Employees Worked With
Other Employees :
Amanda Singh
June 03, 2024
Mat was awesome! He took the time to come in on his day off to assist me with a fabulous vehicle! I'm recommending my friends to see him! He took the time to come in on his day off to assist me with a fabulous vehicle! I'm recommending my friends to see him! More
by HENRYLGOURDINE
Employees Worked With
Other Employees :
Mohammad (Moe) Awadallah
May 31, 2024
Mark is the best salesperson I’ve ever met at a car dealership. He made the process easy and convenient, taking care of everything so I didn’t have to worry. He even contacted the insurance company to dealership. He made the process easy and convenient, taking care of everything so I didn’t have to worry. He even contacted the insurance company to update my new car’s insurance. Great dealership, great people! More
by jiaming.johnny.zhang
