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BMW of El Paso

El Paso, TX

Overview
Reviews
4.7
245 Reviews
Call Dealership (915) 778-9381

6318 Montana Ave

El Paso, TX

79925

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Showing 245 reviews

May 30, 2024

Dealership had my car for 5 days and the service center left my suspension loose or something else. Now I have to drive an hour back and give up another Saturday. More

by Disgruntled
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sal Bobadilla
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May 31, 2024 -

BMW of El Paso responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
May 30, 2024

Very professional, however my specialty tire was not in stock. Waited a week with out a loner. Staff were very friendly but it was an inconvenience as I only have one vehicle. The number of days did includ More

by Libby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina
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May 31, 2024 -

BMW of El Paso responded

Thank you for your feedback. We apologize for the inconvenience caused by the delay in getting your specialty tire and for not being able to provide a loaner vehicle. We appreciate your patience and understanding. We're glad to hear that our staff was friendly and professional during your visit. Thank you for choosing us.

Helpful
May 18, 2024

Very professional service, helpful staff and reasonable priced. The dealership is always willing to help and the cleanliness is always to admire. More

by sergiocampos007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Ibarra
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May 22, 2024 -

BMW of El Paso responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 15, 2024

I am so very happy to share with you my wonderful experiences with the dealership, particularly Heidi. She is truly wonderful and she knows the business side of automotive..., a class act. More

by jmbrudent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi
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May 17, 2024 -

BMW of El Paso responded

We're delighted to learn about your positive experience and the wonderful assistance provided by Heidi! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

Helpful
May 02, 2024

I worked with the best team Jonathan is amazing he went over and beyond taking care of us and Louis the financial manager spent some time with us getting the best quote . Very happy with overall experience More

by bettina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan and Louis
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May 07, 2024 -

BMW of El Paso responded

It's fantastic to hear you had a positive experience with Jonathan and Louis at BMW of El Paso! Going above and beyond and taking the time to ensure you get the best quote makes a difference. We're thrilled that you're happy with your overall experience. Enjoy your BMW and safe travels!

Helpful
May 01, 2024

Excellent Customer Service! Alex, Sam and Karina are amazing. Great Team!..Thank you very much!. More

by lcuellar99a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, Sam and Karina
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May 03, 2024 -

BMW of El Paso responded

That's fantastic to hear about your excellent experience with Alex, Sam, and Karina! We're thrilled that they provided you with amazing customer service and worked together as a great team. Thank you very much for your feedback and for choosing us!

Helpful
April 30, 2024

Heidi is a great employee she always is so helpful and she understands the customer needs More

by hectorjgomez051388Hector
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi
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May 02, 2024 -

BMW of El Paso responded

Heidi is a gem! It's wonderful to hear about such positive experiences with helpful and understanding staff members. Thank you for choosing us!

Helpful
April 30, 2024

Journeywoman, journeyman level of knowledge. My inspections needs were scheduled conveniently and addressed. Discovery of deficiencies in equipment that precluded a State of Texas inspection " More

by norrisj.parks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather, Ivan
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May 02, 2024 -

BMW of El Paso responded

Your experience with the inspection process at the dealership was handled professionally and efficiently, ensuring that all necessary corrections were made for a successful State of Texas inspection. Thank you for choosing us!

Helpful
April 28, 2024

The mechanics/technicians do an excellent job. The lobby is a pleasant and clean spot. More

by ig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Ibarra
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Apr 30, 2024 -

BMW of El Paso responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 26, 2024

Amazing, Friendly, the entire staff is outstanding…Alex my representative is always on point very detailed oriented thank you keep up the amazing hospitality More

by chicoo1lg80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex H. George Kelley Mechanic
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Apr 28, 2024 -

BMW of El Paso responded

It's wonderful to hear about your amazing experience and the outstanding service from Alex and the entire staff! We're here to help and ensure your satisfaction!

Helpful
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