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BMW of Clear Lake
Webster, TX
359 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Helpful June 05, 2024
I always have a good experience at this service center and this time was no different. Cheryl Simmons was responsive and understanding and friendly and this time was no different. Cheryl Simmons was responsive and understanding and friendly More
by Rdc_766
Employees Worked With
Cheryl Simmons
June 04, 2024
Very friendly, professional and timely service department staff. This visit especially. Luckas was there to help with my a/c issue and helped to get my problem fixed. staff. This visit especially. Luckas was there to help with my a/c issue and helped to get my problem fixed. More
by vic.nunn32
Employees Worked With
Lukas Messelink
June 04, 2024
Very helpful, Cheryl Simmons in service helped me out and gave great consistent communication. Service bays clean and quality work i expect from a BMW dealership gave great consistent communication. Service bays clean and quality work i expect from a BMW dealership More
by Jamesp9
Employees Worked With
Cheryl Simmons
June 01, 2024
Just the truth and my experience : I already had a pre-approved loan ready but the dealer would only negotiate the price if I applied for their dealership loan...., the results? The dealership loan of pre-approved loan ready but the dealer would only negotiate the price if I applied for their dealership loan...., the results? The dealership loan offered a higher interest rate and my credit score took a 10 point hit from the unnecessary inquiry...., We ended up using my pre-approved loan anyways. They were unwilling to negotiate the extended warranty so I passed...., about a two weeks later I reconsidered and ask about buying the extended warranty, they raised the extended warranty price an extra $1,700 more (claimed it was policy) but were willing to take off a grand as if they were giving me a deal!? In the end it was still $700 more than the original price so I passed for the second time. Last but not least I Fedex them the down payment on the car in cashier's check format, for about 7-8 hours they could not located the already delivered and signed Fedex package enclosed with the down payment! BMW is a premium brand and a BMW dealership should provide premium service.My experience with BMW at Clear Lake was disappointing and unsatisfactory. More
by conradjdavis
Employees Worked With
Dwayne Mickens, Antony McDermott
May 31, 2024
I am always impressed with the Clear Lake BMW team. From the purchase of BMW to the level of service I have received during ownership…second to none. My most recent visit was no exception. My service a From the purchase of BMW to the level of service I have received during ownership…second to none. My most recent visit was no exception. My service advisor was James and he was extremely helpful. For start to finish…highly recommended. More
by brownd21
Employees Worked With
James
