BMW and Mazda of Crystal Lake
Crystal Lake, IL
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Very professional and easy to work with as well as being responsive and accessible at all times responsive and accessible at all times More
Thank you for making buying a car a painless process. It was a pleasure to deal with you all! It was a pleasure to deal with you all! More
6/10/2024 - Hit a snag! My new car has an issue and the dealership won't/can't resolve it. I will edit again as needed as BMW Corporate should follow up in 3 days. The My new car has an issue and the dealership won't/can't resolve it. I will edit again as needed as BMW Corporate should follow up in 3 days. The people at this dealership are the nicest and most professional staff that I ever encountered and we have shopped for and purchased many vehicles. Roman Scott and Heather Lublink are an absolute pleasure both professionally and personally. Devon knew every feature and explained everything at delivery. The finance manager was very efficient and clear throughout the process. We are not easy customers, but they satisfied our every need. More
James got us 'out the door' fair pricing before we even stepped into the dealership. He's very knowledgeable on the Mazda 3 sedan & hatchback. We agreed on the price & we love our Mazda! Thanks to James & stepped into the dealership. He's very knowledgeable on the Mazda 3 sedan & hatchback. We agreed on the price & we love our Mazda! Thanks to James & the staff!! We'll recommend this dealership to others. More
Probably the main reason I stayed with BMW is that I like and trust the dealer and James Orton. and trust the dealer and James Orton. More
Thanks again James Orton for finding the car we were looking for! All the staff at BMW of Crystal lake are professional and made the buying experience a pleasure. looking for! All the staff at BMW of Crystal lake are professional and made the buying experience a pleasure. More
The staff was very friendly and professional. Everyone we encountered made us feel welcome. Wasn’t planning on a brand new vehicle but that’s what we left with! Everyone we encountered made us feel welcome. Wasn’t planning on a brand new vehicle but that’s what we left with! More
BMW of Crystal Lake offers an exceptional automotive experience, blending expertise, and professionalism seamlessly. With a wide selection of BMW vehicles and outstanding customer service, they set the experience, blending expertise, and professionalism seamlessly. With a wide selection of BMW vehicles and outstanding customer service, they set the bar high for automotive excellence. A special thanks to Michelle and Dan! More
Roman Scott is an exceptional salesperson and thoughtful human being. He listened to our needs, concerns and answered all questions quickly. He was great at the follow up needed to take care of a miscommuni human being. He listened to our needs, concerns and answered all questions quickly. He was great at the follow up needed to take care of a miscommunication and was outstanding in getting it resolved. Jim (Sales Mgr) followed up as well to insure we were satisfied. More
I had an exceptional experience at this dealership. Will Smith was a great salesman, as well as all of the other staff!! Highly recommend!! Will Smith was a great salesman, as well as all of the other staff!! Highly recommend!! More