Audi Pasadena

I was very impressed with Taylor-he went above and beyond to make this experience easy and enjoyable. to make this experience easy and enjoyable. More

My purchasing experience from start to finish was flawless. Adrian, my salesperson, was so helpful and also very patient. Never did I feel pressured to purchase. flawless. Adrian, my salesperson, was so helpful and also very patient. Never did I feel pressured to purchase. More

EXCELLENT service, from start to finish from salesman to finance dept. Audi Pasadena is a cut above. George Is A1 finance dept. Audi Pasadena is a cut above. George Is A1 More

Very nice and clean. Nice amenities. John our salesperson was very helpful and professional. We really enjoyed our interactions with him. Nice amenities. John our salesperson was very helpful and professional. We really enjoyed our interactions with him. More

Very satisfied with both the service and my purchase. Adrian was very helpful and knowledgable. Highly recommended. Adrian was very helpful and knowledgable. Highly recommended. More

Bonnie and Ray were professional, proficient and a pleasure to work with. A great buying experience. pleasure to work with. A great buying experience. More

Taylor was excellent in helping me locate the right vehicle and assisting me in guiding me to the right car. He was invaluable in guiding me through the process in picking the right package of options vehicle and assisting me in guiding me to the right car. He was invaluable in guiding me through the process in picking the right package of options, the right features I wanted and overall was exceptional in his knowledge of Audis. I am very happy with my new Q3! More

George was amazing he helped me get the best deal in the world he is the best world he is the best More

This review will have to be in 2 different sections for Sales and Service. Sales: Showed up to get my current Audi serviced, left with an Audi EV for my wife… Taylor is extremely nice, very knowledgeab Sales and Service. Sales: Showed up to get my current Audi serviced, left with an Audi EV for my wife… Taylor is extremely nice, very knowledgeable, and friendly. He made the decision making process incredibly simple. Will definitely go back to him when I need a new car. Service: Words cannot express how horrific my experience has been with the service at this dealership. I drove my car in for a basic coolant issue; they checked it and gave it back to me, only for me to return the car the very same day because the issue persisted. Since then, they have held my car hostage for two weeks straight and counting! During this time, I almost never received any updates unless I called or texted the service employee multiple times. They only thought to finally assign me a loaner car after I reached the limit of my patience at the end of the two weeks. This cannot be the way this service operates with all of their customers. If this is their standard, they are in serious trouble. More

Thank you very much to the Audi Pasadena dealer, because you have a great sales manager, Mr. Bao. I have been buying a car for three years, because my husband and I do not understand English, during this pe you have a great sales manager, Mr. Bao. I have been buying a car for three years, because my husband and I do not understand English, during this period, Mr. Bao helped with all kinds of questions and appointments for inspection. He answered every question and answered every request. I have never seen a salesman do his best to help with after-sales service. Thank you so much! High-quality brand excellent employees, the next time you buy a car, you will choose Audi. More