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Airpark Chrysler Jeep Dodge RAM
Scottsdale, AZ
819 Reviews
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May 31, 2024
I walked into this dealership pre-approved for a loan from my credit union, which I explained to two people there. After sitting down with the financial department, I found out they were trying to use th from my credit union, which I explained to two people there. After sitting down with the financial department, I found out they were trying to use their internal finance company. I told him again I was pre-approved through my own credit union that I had bought my first car through 25 years ago. He acknowledged that and never talked about it again. He just had me sign the paperwork and then rushed me out. They didn't go over anything about the car or loan terms. I figured it was a fast easy car purchase. A few days later I contacted my credit union to find out when my first payment was due. To my surprise they didn't know anything about it. They had my pre-approval paperwork, but no loan. I contacted the dealership about this, and after they dodged my messages for a couple days soneone responded, but I got nowhere. Someone named Steve, who said he was the sales manager, finally responded after I said I would leave a negative survey. They only explanation he could provide was I would have missed out on $1000 rebate. I will never do business with them again, and I will advise anyone I talk to that they are cheats at this dealership. More
by Benjahan
Employees Worked With
Steve, said he was a sales manager, Mike was the finance guy.
Helpful May 31, 2024
I recently had a terrible experience at Airpark Dodge Chrysler Jeep RAM. I walked into the dealership pre-approved for a loan from my credit union, a fact I explained to two different people there. Howev Chrysler Jeep RAM. I walked into the dealership pre-approved for a loan from my credit union, a fact I explained to two different people there. However, when I sat down with the financial department, they attempted to push me into using their internal finance company instead. Despite me reiterating that I was pre-approved through my credit union, which I've used for over 25 years, the finance person acknowledged this and then never brought it up again. He quickly had me sign the paperwork and rushed me out without going over any details about the car or the loan terms. I initially thought it was a fast, easy car purchase. A few days later, I contacted my credit union to find out when my first payment was due, only to discover they had no record of my loan. While they had my pre-approval paperwork, they never received the actual loan from the dealership. When I tried to resolve this issue with the dealership, my messages were dodged for a couple of days before someone finally responded. I eventually got a response from a person named Steve, who claimed to be the sales manager, only after I threatened to leave a negative review. His only explanation was that I would have missed out on a $1,000 rebate. This dealership was dishonest and unprofessional throughout the entire process. They ignored my financing preferences and failed to communicate properly. I will never do business with them again and will advise anyone I know to avoid this dealership. They are cheats who care more about their profits than their customers. More
by Benjahan
Employees Worked With
Steve, said he was sales manager. Mike from finance.
May 14, 2024
I tried to reach out to a general manager to discuss all of the issues I have had with this dealership from the get-go but of course I never got a call back. So, I'll just post my experience on multiple dif of the issues I have had with this dealership from the get-go but of course I never got a call back. So, I'll just post my experience on multiple different platforms. On 4/15 my husband and I came to Airpark to look at their inventory of Ram Power Wagons. This is a 70+ mile round trip drive for us but we were willing to go because the one positive thing I can say is that they do have good inventory. The entire experience with our salesman, Shane and his "finance manager" was classic used car salesman style. We did end up purchasing a Power Wagon with all the features we wanted, which is difficult to find with this model. We looked at several places closer to us before coming here. We arrived at 2:00 pm and didn't leave until after 7:00 pm because of all the back-and-forth trash. Shane informed us that the detail department was working on getting some sticky stuff off the vehicle and that's why it was taking so long. It was totally dark when we left. The very next day in the light I noticed that there were several areas on the Ram boxes of what looked like residue left over from a sticker, yet you couldn't get it off no matter how much cleaning was done. There were also never stickers in these areas. The next thing that happened immediately is I got U-Connect errors on my touch screen that said I needed to see an authorized dealer for attention. Then three days after having the truck I go to leave after working a 13-hour shift and it's completely dead. My husband works nights and couldn't leave due the nature of his job, so I sat in a parking lot for two hours waiting for roadside assistance to come. At this point I was furious, and I contacted Shane. He swore up and down that he would get this fixed, he was horrified this happened blah blah blah. When I spoke to the service manager the next day (Friday) he could not care less and told me that I could bring the vehicle in, but he had no idea how long it would take to look at it (meaning days) and I may or may not be provided a rental. He also told me that there are multiple customers that have been waiting for months to get work done on their vehicles. What a joke. Shane assured me that he would call me back first thing Monday morning with a game plan to get everything taken care of. Well of course that never happened and I have reached out to him multiple times over the past 3 weeks and nothing but crickets! I have since taken the vehicle to another dealership and had the battery replaced which they also thought fixed the U-Connect issue, but it didn’t, so I have to take it back in. They informed me that they could work on the paint issue, but it would cost me to do so and that I should have that done by the dealership that sold me the truck. I paid $85,000 for a vehicle that has had multiple issues from the beginning and Airpark could not give a crap. They have got their money and that's all they care about. Please take your business elsewhere. This is the absolute worst experience I've ever had with a dealership, and I've purchased several new vehicles in my lifetime. More
by Trinity T
Employees Worked With
Shane
February 17, 2024
For 14 years i have been taking my Challenger to Airpark for service and repairs. This time i am extremely disappointed and have had the worst service adviser ever! Richard Small told me that if brought my for service and repairs. This time i am extremely disappointed and have had the worst service adviser ever! Richard Small told me that if brought my car in on Friday and left it over the weekend, it would be repaired and i could pick it up Monday. That was the first lie. When i messaged and asked the status of my car his reply was " stand by". Not what a car owner wants to hear. Finally, Monday after me hounding him for an answer he tells me the part needs to be ordered, it would be in Tuesday and installed and the car would be ready Wednesday. Nope! Wednesday, i was told the car needs another part and that would be ordered and installed Thursday and car would be ready for pick up. Another lie. Many "stand by"s later, i finally handed my husband the phone and said he is jerking me around and you talk to him! Trust me, my husband an old mechanic and Vietnam Vet has a temper and not happy with the stand by replys called Richard Small who did not tell my husband to stand by and assured him the car would be ready by Friday. Another lie. Friday came, now my car is being held for one whole week, and only suppose to be over the weekend--husband again phoned stand by Small and was told the car is not ready and the part has not arrived. Long story made short is husband told stand by Small to be sure the car is ready because we were coming to pick it up and bring it home and go else where to get it repaired . Sad to say the service dept. use to be a very good place to take my Challenger, and we have had very good, caring advisors and i have lost faith in this dealer ship and really not happy by the way i was treated by Richard Small the worse service adviser ever! By the way, the other lie was i had NO new parts installed in my car at all. All was done was oil change. Plus! I also had an e-mail of a multi point inspection done of my upholstery, carpets, brakes were checked , plus everything that was not under the hood checked over of which i certainly did not ask for nor want and then after that an e-mail of the person Gab who buys pre-owed cars that come in for service and since i brought in a Challenger , if she gave me the correct number would i be interested in selling it? Sounds a little "fishy" to me, and very disrespectful of someone wanting to buy my car that i have NO intention of selling and then Richard Small and his stand by attitude not being honest with me. I am sure there are honest service advisors that work there, i happen to get one that is not ane sad to say, my Challenger will not go back there. More
by mousebenn
Employees Worked With
Richard Small
December 24, 2023
Flew from San Jose to check out a convertible car, put a $1000 deposit to hold the vehicle and the convertible top was not functional when I arrived. The GSM would not return the deposit because I did not a $1000 deposit to hold the vehicle and the convertible top was not functional when I arrived. The GSM would not return the deposit because I did not ask if the top was working before I came, even though the online ad clearly states power convertible roof. Shady business practices preformed here, no regard for customer satisfaction. GSM and sales guy Vik were constantly pressuring me to buy even with my concerns about the top claiming "the tops still works you can put it down manually, it will cost less than $500 to fix", which is completely untrue. I had a horrible experience here, the only person who did not pressure me nor make me feel scammed was Gabe Soto. I wished I looked at all these horrible reviews before doing business with the people at Airpark. Primarily the GSM and Vik are horrible to work with, and their greed is very visible. STAY AWAY. More
by Mahi
Employees Worked With
VIK, GENERAL STORE MANAGER
November 19, 2023
Honest Review about Airpark DCJ Ram Dealership in Scottsdale AZ: On Nov 10, we went to this dealership, with an appointment, to check out a new Chrysler Pacifica. Unfortunately, the car was shown Scottsdale AZ: On Nov 10, we went to this dealership, with an appointment, to check out a new Chrysler Pacifica. Unfortunately, the car was shown to us in a horrible, neglected and super dirty condition. Also, it had damages in the front bumper and front right fender, and a dead battery. The salesperson was embarrassed as she admitted. We sat down to talk numbers with the manager. He showed us his offer on paper. We asked him if he can do any better on the car, he said the most he could do was additional $1K off. He gave us his final and verbal offer and we made a note of it. We were discussing on coming back the following morning to see the car again, hopefully in good/like new condition and all issues fixed. We decided not to return, partially because of the numbers and partially because of the condition we saw the car the day before. That was it, I even thanked the dealership! A few days later, I was contacted by another manager via email telling me that they are discounting all of their inventory for the remainder of the month, including the Pacifica that we were interested in. I very clearly reminded him where we were left off with the previous deal and the other manager, specifying what was his final out of the door and what our budget was. We were about $2K apart. I simply asked him if he can do any better, otherwise I wasn’t really interested much in further discussions. This manager came back to me with an offer of a DIFFERENT car which had a lower MSRP (about $1.5K less) and he offered it to us for about $1K more out of the door. None of this made any sense to me, so I kindly wrote back to him, asking him if this was an error. On the sale sheet that he sent me, he overinflated this other car, which by the way we were never interested in, with $2735 over MSRP to be exact. Bottom line, he tried to offer me a cheaper car with less options for more money. Yes, they offered a dealer discount, but bottom line was that this new “deal” did not make any sense whatsoever. After the dealer discount the final sale offer on the car was about $6K more than the sale price of the car at this other dealership where the car was located (in CA). And I even sent them a screenshot, for transparency! And he even assured me that this is the best deal I could get within a 500 miles radius! I was speechless! Again, I gave him a chance to explain if this was an error, he avoided my questions. Not even that, in a separate email he also confirmed that the sale price of the new car he was offering to us was higher than the one we saw at their dealership. Nonsense! I triple checked the window stickers of both cars! All documented in emails. Then I forwarded all communication to the GSM, Mr. Sanchez. He called me to discuss. His explanation was that there was a human error. I told him that I don’t buy that and that he can’t convince me otherwise. I was very disappointed by what he had to say, practically he saw nothing wrong. I told them that I am not dumb and stupid. And the written communication speaks for itself. I told the entire dealership that I felt manipulated and played with. I was not upset with them during our first meeting, and we moved on. However, during this additional approach afterwards they made me sick to my stomach. I was a returning customer and they showed no regard for that. I told them if they can’t make a better deal, they shouldn’t play with me. This is a dealership under new management. All this could be either in alignment with the new management style, or the new higher up management does not know what’s going on below them, I am not sure. I saw no integrity, honesty, professionalism or customer appreciation by this second manager who contacted me. I told him that I felt just like another transaction for them, nothing else. Still, I wish them and the New Management all the best. I hope my honest review, based on facts, helps other customers. More
by Jordan S
Employees Worked With
Matthew N
October 25, 2023
,If there were a 6 star rating, I would give it! I had a great buying experience with Airpark CJDR. I did my research and knew what I wanted and reached out to the internet team at Airpark as they I had a great buying experience with Airpark CJDR. I did my research and knew what I wanted and reached out to the internet team at Airpark as they had a large inventory and what I wanted. Drew Beversluis contacted me within 8 hrs and from that point on, my buying experience was smooth, no pressure and enjoyable.. I set up test drives with Drew online and when I showed up to the dealership, Drew had all the trucks I wanted to test drive lined up and ready to go. During the test drive phase Drew was very knowledgeable and gave me NO PRESSURE to buy. I explained my requirements and Drew met every one of them.. I decided to purchase from Airpark because of Drew and the no nonsense, no pressure sales tactics I experienced. Even during the final paperwork with fast Eddie Duarte, there was no pressure to upsell anything. If your in the market- go see Drew at Airpark for a great experience! More
by Rich FCCM(SW) USN (Ret)
Employees Worked With
Drew Beversluis and Fast Eddie Duarte, Glen Drobney
September 06, 2023
Horrible experience my truck came with a shattered window they wouldn't fix. To this day still don't have the paperwork to get my plate. Cant get anyone to call go ANYWERE else! they wouldn't fix. To this day still don't have the paperwork to get my plate. Cant get anyone to call go ANYWERE else! More
by pparsons
Employees Worked With
Nikki Van Doran, Glen Drobney
August 28, 2023
Gladiator for its oil change. Came in at 2pm on August 26th, and like I always do, removed my pistol from the holster I have down by the gear shifter, and put it deep in the cent Came in at 2pm on August 26th, and like I always do, removed my pistol from the holster I have down by the gear shifter, and put it deep in the center console, and covered it. When I picked up the vehicle, the first thing I always do is put it back, so it's within reach. Well, it wasn't there. Called the Scottsdale PD, and they came out and filed a police report, but im sure it's well gone now. It's frustrating & sad that someone would do such a thing. If you're bringing in for service, I'd recommend leaving nothing of value in your vehicle. More
by ciaran1972
Employees Worked With
Cameron
August 26, 2023
Glenn Ryan was my car salesman and Michael Gutierrez worked me with on financing. Let me describe the entire purchase process from beginning to end. On February 1, 2023 I submitted a factory order fo worked me with on financing. Let me describe the entire purchase process from beginning to end. On February 1, 2023 I submitted a factory order for the last call dodge challenger with Glenn Ryan. The process went smooth and they did not add a markup to my car. That was the main reason I chose Airpark to be honest. All dealerships around took advantage of Dodge's last call and starting adding ridiculous markups to the vehicles but Airpark did not for my order. Fast forward to August my car was finally built and delivered to the dealership. I went over the paperwork with Glenn and noticed they had added a dealer installed fee. I asked him what this was and that I did not approve it because back in February I specifically stated I did not want any dealership added accessories. Glenn went to talk to the finance department and came back with a new sheet that had removed the dealer installed fee. That right there was something I really appreciated from Glenn as that was a fee I did not approve. Once the paperwork was good, I signed it and then went to work with Michael regarding my financing options. Michael tried to find me the best rates but unfortunately fell short. I told him I had been pre-approved from a credit union and that their interest rate was lower than all of his options. Due to this, I would prefer to finance with the credit union. Michael stepped up and told me he would offer me a lower APR than the credit unions. He showed me the new offer and it was indeed lower than the credit unions so I decided to finance with Airpark. Lastly, I signed all the paperwork and drove away with my new car. Glenn and Michael both worked with me therefore I was satisfied with my purchase. Additionally, Airpark is a partner with Affiliate rewards which was a big plus. With the affiliate rewards, you pay 1% below dealer invoice on your new vehicle so I saved a good chunk of change. Glenn assisted with this as well. More
by Kevin
Employees Worked With
Glenn Ryan, Michael Gutierrez
