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Academy Ford

Laurel, MD

4.8
215 Reviews

13401 Baltimore Ave.

Laurel, MD

20707

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Showing 215 reviews

May 30, 2024

Academy Ford has been servicing my vehicles since I purchased a 2008 Ford Edge from them. Service is excellent! More

by mmcmahon2709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin (very polite)
May 30, 2024 -

Academy Ford responded

Thank you for your continued trust in Academy Ford Sales! We're delighted to hear that our service has met your expectations over the years. Safe driving!

May 30, 2024

Academy Ford and all of its employee in the Service Department always the best interest of the customers in their interactions. More

by hdbadboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
May 31, 2024 -

Academy Ford responded

Thank you for the kind words! We're delighted to hear that our Service Department at Academy Ford Sales has consistently prioritized your best interests. We appreciate your support and look forward to serving you again!

May 29, 2024

First experience with mobile service and I was very impressed by not only the capabilities of the mobile unit but also with the experience and customer service provided by the technicians. More

by Kevlar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Andy
May 29, 2024 -

Academy Ford responded

We're delighted to hear that our mobile service and technicians impressed you! Thanks for sharing your positive experience with Academy Ford Sales - see you down the road!

May 28, 2024

Alvin is a real asset to your dealership. He was knowledgeable about my problem and told me exactly what was needed. Then he explained to me how long it would take and was spot on . Having em More

by johnnyringo1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin was the only employee I worked with and was all l needed
May 29, 2024 -

Academy Ford responded

Johnny, we're delighted to hear Alvin provided such excellent service! Thanks for making Academy Ford your go-to spot. We'll be here whenever you need us!

May 22, 2024

Andy was articulate and compassionate. Professional from the start The issue is yet to be resolved but he was an excellent representative for the company More

by pkielhurn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
May 23, 2024 -

Academy Ford responded

Thank you for highlighting Andy's professionalism and compassion. We appreciate your patience as we work to resolve the issue!

May 21, 2024

Been using Academy for many years, always get great service with or without an appointment More

by Dilbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derick
May 21, 2024 -

Academy Ford responded

Thank you for your confidence in Academy Ford Sales, and for your business. We are grateful to have you as a customer, Dilbert!

May 21, 2024

Derek Watson outstanding service adviser excellent customer service skills champion who has year's of knowledgeable experience about Ford Automobiles he has taken extremely good care of my pick u More

by RudolphBattle11800
Workmanship
Recommend Dealer
Yes
Employees Worked With
Derek Watson
May 21, 2024 -

Academy Ford responded

Rudolph, it's great to know that Derek has been providing you with excellent service at Academy Ford Sales. We appreciate your kind words and high rating!

May 16, 2024

I was pleased with the service, professionalism and friendly staff. I was seen exactly at my appointment time. My service technician Andy was very informative on what service was needed and the total c More

by lgrantham18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
May 17, 2024 -

Academy Ford responded

We're delighted to know you had a positive experience with our team at Academy Ford Sales! It's great that Andy was able to provide informative service and efficient communication. We appreciate your feedback, thank you for choosing us!

May 15, 2024

Job was done on time and complete. A good experience with the people envolved with the work done. More

by Maz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al in service
May 16, 2024 -

Academy Ford responded

Maz, it was our pleasure to assist you. Thank you from all of us here at Academy Ford Sales!

May 14, 2024

The customer service was good Andy kept me informed of any changes and knew I had a certain time to be finish and made sure i was out on time. More

by rdendy20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
May 14, 2024 -

Academy Ford responded

We're glad to know that our team at Academy Ford Sales provided you with timely and informative service. Thanks for sharing your experience, we appreciate it!

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