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ALM Hyundai West

Lithia Springs, GA

Overview
Employees
Reviews
Vehicles
3.6
16 Reviews
Welcome to ALM Hyundai of Lithia Springs, serving the greater Atlanta area, including Mableton, Douglasville, Powder Springs, and Austell. We're here to help with all of your Hyundai sales, service, and financing needs and are always happy for you to stop in for a visit or to give us a call. We'd love to get to know you, so stop by our convenient Lithia Springs location today.
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669 Thornton Road

Lithia Springs, GA

30122

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Showing 16 reviews

May 25, 2024

I am please with the dealership. Everyone was very polite, friendly, and very professional. The salesperson that worked with me was outstanding. More

by jdgarc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Tesfaye
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2024 -

ALM Hyundai West responded

Thank you for your kind words! We're glad you had a wonderful experience at our dealership. If you need anything in the future, feel free to reach out. Best regards, Daniel Tesfaye General Manager ALM Hyundai West

Helpful
May 25, 2024

Absolutely the worst experience of my life! Too bad Jenkins sold to ALM. Do yourself a favor and save yourself hassle and a migraine and skip dealing with this dealership! More

by bennettk7180
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
General manager and finance director
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May 29, 2024 -

ALM Hyundai West responded

I'm sorry to hear about your negative experience, and I appreciate you taking the time to share your feedback. As the General Manager of ALM Hyundai West, I want to sincerely apologize for the inconvenience and frustration you encountered. Our goal is to provide exceptional service to all our customers, and it's disheartening to hear that we fell short in meeting your expectations. Since the acquisition of Jenkins Hyundai, we have been working diligently to integrate their operations with ours while maintaining the high standards of customer service that we strive for. However, it seems that we have missed the mark in your case, and for that, I am truly sorry. Your feedback is valuable to us, and I assure you that we take it seriously. We are committed to addressing any issues you faced and improving our processes to ensure that all our customers have a positive experience when they visit our dealership. If you would be willing to provide more details about your experience, I would greatly appreciate the opportunity to investigate further and make things right. Please feel free to reach out to me directly, and I will personally ensure that your concerns are addressed promptly. Once again, I apologize for the inconvenience you experienced, and I hope that you will give us another chance to earn back your trust and demonstrate our commitment to customer satisfaction. Sincerely, Daniel Tesfaye General Manager ALM Hyundai West

Helpful
May 24, 2024

Had a coupon for oil and filter change with tire rotation for $79. I had not been notified of name change before my appointment. They would not accept the coupon. They were all still wearing Jenkins Hyundai/ More

by giantsmom08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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May 24, 2024 -

ALM Hyundai West responded

I apologize for the confusion with the coupon during your recent visit. I will look into this matter to ensure better communication with our staff. Your satisfaction is important to us, and I appreciate your feedback. Please contact me directly or reach out to our service manager Anthony Price so we can arrange to refund you the difference or honor the coupon. Thank you for bringing this to our attention. Daniel Tesfaye General Manager

Helpful
May 23, 2024

Nice dealership. Everyone there was nice. The sales man was very helpful as well. Thanks More

by dre110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Tesfaye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Salazar
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May 24, 2024 -

ALM Hyundai West responded

Thank you for your kind words and for choosing our store. We are grateful for your appreciation and look forward to serving you again in the future. If you need any assistance, please don't hesitate to reach out. Daniel Tesfaye General Manager

Helpful
May 23, 2024

Pretty fast and prompt response and service . very easy to setup appointments with ALM through a call More

by ARYA.PAMULAPATI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Tesfaye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Salazar
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May 26, 2024 -

ALM Hyundai West responded

We are thrilled to hear that you found setting up appointments with us to be a seamless experience. Making it easy for our customers to get ahold of us is a top priority for us. Your feedback is greatly appreciated as we strive to provide convenient and efficient service. We look forward to continuing to serve you! Warm regards, Daniel Tesfaye General Manager ALM Hyundai West

Helpful
May 23, 2024

I recently visited the Hyundai dealership on Thornton Rd, now under the management of ALM, and I was utterly appalled by the state of the place. The sitting area is absolutely repulsive – neglected. To make More

by AntiALM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know any of those people!
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May 23, 2024 -

ALM Hyundai West responded

I want to sincerely apologize for the negative experience you had during your recent visit to our dealership. Customer satisfaction is of utmost importance to us, and it is disheartening to hear that we fell short of meeting your expectations. Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. We hope that you will consider giving us another opportunity to earn back your trust and provide you with the exceptional service that you deserve.

Helpful
May 23, 2024

Everyone so nice! ! They went above and beyond to help me this last visit and installed my wipers that I had bought and couldn’t install myself! I am so appreciative More

by neenee626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
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May 26, 2024 -

ALM Hyundai West responded

Your kind words and appreciation for our service department mean a lot to us! If you ever need assistance in the future or have any questions, please feel free to contact us. We look forward to the opportunity to serve you again. Warm regards, Daniel Tesfaye General Manager ALM Hyundai West

Helpful
May 21, 2024

I came in for a oil change and tire rotation. The service was quick and they made sure any questions I had was answered. More

by shandarrius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Salazar
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May 23, 2024 -

ALM Hyundai West responded

Thank you for sharing your positive experience with us. We look forward to serving you again in the future. Thank you for choosing our dealership. Daniel Tesfaye General Manager

Helpful
May 21, 2024

Was told that we would have 3 years of free oil changes when purchasing the car- of course when dropping off we were told that it wasn’t the case and that we were out of free oil changes. More

by rjkozlowski92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Salazar
Report | Print
May 23, 2024 -

ALM Hyundai West responded

I apologize for the confusion regarding the free oil changes promised at the time of your car purchase. I will investigate this matter and ensure you receive the benefits you were told. Please contact us directly so we can resolve this issue promptly. Thank you for bringing this to our attention. Daniel Tesfaye General Manager

Helpful
May 21, 2024

They continue to go above and beyond in servicing my vehicle. I am impressed by the quality of work they provide. More

by altcapitalgroup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Salazar
Report | Print
May 29, 2024 -

ALM Hyundai West responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you've been impressed with the quality of service we provide. Your satisfaction is our top priority, and we're committed to exceeding your expectations every time you visit us. If there's anything else we can do for you, please don't hesitate to reach out. We appreciate your loyalty and look forward to serving you again soon! Best Regards, Daniel Tesfaye General Manager ALM Hyundai West

Helpful
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