group1auto group1auto
group1auto group1auto at Subaru El Paso

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Subaru El Paso

1414 Airway Blvd
El Paso, TX 79925

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4.7
119 Reviews
4.7

119 Reviews

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119 Reviews of group1auto group1auto

January 04, 2025

Dealership Rating
Employee Rating

I needed a battery for my 2018 Subaru Outback. I was stuck as my battery died and I had to be towed. I was charged 480 dollars for a battery that you can buy at any Autozone for 200 bucks. They a More

by Danv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 07, 2025

Subaru El Paso responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at barmendariz@group1auto.com/915-401-3222. I would like an opportunity to resolve this issue and to know more about your experience. I’ll look forward to speaking with you. Barbara Armendariz General Manager of Subaru El Paso

December 29, 2024

Dealership Rating
Employee Rating

This is not the first time with dealing with Subaru El Paso. The staff is very attentive to our needs every time we need to visit the dealership. Our sales rep is very detailed in explaining all forms, More

by tina_amen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vincente Hernandez, Christopher Marquez, Paul Lucero, Paco Ramirez, Jesse Vasquez , Patrick Gonzalez, Stephen Soria, Miya,Fred Truelove,Barbra

Jan 01, 2025

Subaru El Paso responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 05, 2024

Dealership Rating
Employee Rating

Great Service! !! Excellent customer service. Very nice dealership, nice waiting area. Always a pleasure to take my vehicle in for service. More

by jowillie90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: N/A

Dec 08, 2024

Subaru El Paso responded

Hi, thank you so much for your positive comments about Subaru El Paso! We look forward to your next visit! Take care!

October 21, 2024

Dealership Rating
Employee Rating

Very nice , and very professional and very knowledgeable attended to me right away thank you More

by raquelmartinezmtz412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Gonzalez

Oct 25, 2024

Subaru El Paso responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

October 13, 2024

Dealership Rating
Employee Rating

This dealership has a very good customer service team that cares for all customers. I can’t see myself with all service is top notch. All runs very smooth and love teamwork. More

by gallegosrichard33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 15, 2024

Subaru El Paso responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

August 21, 2024

Dealership Rating
Employee Rating

Good selection and knowledgeable people on all their vehicles. Was at ease with no stress process More

by Jdlimon24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 24, 2024

Subaru El Paso responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 17, 2024

Dealership Rating
Employee Rating

Very professional and knowledgeable was a great experience the people attending you like a king More

by aquinomario1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Gonzalez

Jun 19, 2024

Subaru El Paso responded

Hi, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 15, 2024

Dealership Rating
Employee Rating

The service was quick and customer service was excellent. The quiet room is so nice to wait in. More

by pgcookp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Gonzalez

Jun 17, 2024

Subaru El Paso responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 08, 2024

Dealership Rating
Employee Rating

Absolutely excellent customer service and professional maintenance with quick service and new area for customers to wait. More

by Lonewolfllc4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2024

Subaru El Paso responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 30, 2024

Dealership Rating
Employee Rating

Staff was very attentive and very friendly. The staff kept me informed at all times and discussed what service were needed for my vehicle for me to decide if I wanted all services. I will cont More

by ortegaelps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 04, 2024

Subaru El Paso responded

Thank you for sharing your positive experience with us at Subaru El Paso! We're delighted to hear that our staff was attentive, and friendly, and kept you well informed about your vehicle's service needs. We're here to ensure your continued satisfaction with our services.

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