Zay Okwata

Nice environment. Team was friendly and informative. One small issue. Adam recommended another vehicle to us different from the one we came to look at. When he offere Team was friendly and informative. One small issue. Adam recommended another vehicle to us different from the one we came to look at. When he offered it to us he quickly said “same price”. He knew our main concern was payment, but we took “same price” to be the vehicle he was offering us was the same price as the vehicle we came to look at. He did get the payment where we wanted it but failed to disclose that the vehicle he was offering us was $6000 more than the original. Yes, it was partially our fault for not asking, but we felt a little bait and switch happened. We did wind up purchasing the second vehicle, but we felt he could have been more forthcoming about the price. Like saying, “Now this car is $14,000 as compared to the $8000 car we were looking at, but he quickly glossed over the actual price and focused in on the payment. Again, we should have asked right away, but it would have been more upright for Adam to have been forthcoming with the price. Altogether it was a decent experience, but we felt like the whole matter was rushed once he had our interest in the second vehicle. Had we known we were buying a $14,000 car we might have asked what else he could offer us, but it felt like he pushed this second vehicle on us once he had our interest via the payment. More

by CJANISCH59 Verified Customer Verified Customer

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They made me pay full price for Xzilon when they told me I would get buy one get one free. Then they never applied it to my car, and when I reached out to see when they would put it on, they asked when I co I would get buy one get one free. Then they never applied it to my car, and when I reached out to see when they would put it on, they asked when I could. And when I said I didn’t want it anymore and wanted it taken off my monthly bills, they tried telling me it was actually already on there. They are liars. And Zay got rude and snippy with me, very unprofessional. More

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Mike Zay ans Adam and Chad were outstanding thanks for all thr help guys come see Mike here at Russ Darrow Nissan! all thr help guys come see Mike here at Russ Darrow Nissan! More

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Works very hard and has very good companionship he gets the job done and if you would like a car feel free to talk to Adam he will get you right and on point with a brand new car your looking for the job done and if you would like a car feel free to talk to Adam he will get you right and on point with a brand new car your looking for More

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