Zakk Kim | Page 15

Very nice people They are very patient and they take the time to help you and explain everything. Very friendly great customer service. Thank you Zack and Tiki. They are very patient and they take the time to help you and explain everything. Very friendly great customer service. Thank you Zack and Tiki. More

by ROSA5134 Verified Customer Verified Customer

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Poor customer service with Sales department. I arrived at the dealership at 10:30 am. The agent I had an appointment with was 1:15 late in arriving. I decided not to trade in the vehicle intend I arrived at the dealership at 10:30 am. The agent I had an appointment with was 1:15 late in arriving. I decided not to trade in the vehicle intended so I left after signing all documents at 3:50 pm. I called back at 7:30 to advise I was on my way to pickup the purchased vehicle. As I'm preparing to leave in the newly purchased vehicle, Zakk gave me one key fob. When I requested the second one, he said he's been looking for it and had hoped he to find it before I returned. Carlos, the manager offered to order one and I would have to pay half. I will not agree to this. I've been waiting since Friday morning to hear from him. Also on my way home in the newly purchased vehicle, the service required light came on. Zakk said it's a reminder of a service that may be due in 9000 miles. Go figure! When these discrepancies are completed, I'll certainly advise dealer rater.com. I'm also going to file a complaint with Auto Club since they referred me for this transaction More

by OPALLEN Verified Customer Verified Customer

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Bought a car Ike, Zack and Tiki were awesome!! Extremely professional and made me feel very comfortable making this expensive purchase. I will definitely be recomm Ike, Zack and Tiki were awesome!! Extremely professional and made me feel very comfortable making this expensive purchase. I will definitely be recommending this team to my friends and family. Test drove the car on Saturday, then closed the deal last night with Ike. The entire process maybe took an hour. Easy, breezy More

by JEREMIAHRICE Verified Customer Verified Customer

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Awesome people and excellent customer service Highly recommended. They care about the customer needs. They made me feel comfortable and helped me with good advice about what was better for me. Highly recommended. They care about the customer needs. They made me feel comfortable and helped me with good advice about what was better for me. More

by ATISIAP5891 Verified Customer Verified Customer

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Thank you guys! You are the best! I went into inspect my 2018 Mitsubishi Outlander Sport SE and I was so happy with the quality of work and service everyone provided! This will be my h I went into inspect my 2018 Mitsubishi Outlander Sport SE and I was so happy with the quality of work and service everyone provided! This will be my home dealership forsure! More

by MSAMANTHAMARIE Verified Customer Verified Customer

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My Favorite Salesman & Dealership I love this Dealership, they are all around great. Zakk is salesperson of the decade with me. I’ve bought 4 cars from him and sent two friends to buy I love this Dealership, they are all around great. Zakk is salesperson of the decade with me. I’ve bought 4 cars from him and sent two friends to buy cars as well. The service department is spectacular, Paul has went all out to make sure that I’m taken care of and it’s always a pleasure to see everyone there. Thank you Universal Mitsubishi for being genuine stand up people ! More

by DJMINUSLA Verified Customer Verified Customer

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Amazing People, Service, and Very Friendly. It was very simple buying my new vehicle and best of all I was in and out in a couple of hours. I would highly recommend Universal Mitsubishi. It was very simple buying my new vehicle and best of all I was in and out in a couple of hours. I would highly recommend Universal Mitsubishi. More

by YOUPLAYSOCCERTOO Verified Customer Verified Customer

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PHEV purchase Zakk Kim, Internet service manager was excellent! No nonsense, everyone was fantastic! They quoted a price & stuck to it. No pressure, I have nothing Zakk Kim, Internet service manager was excellent! No nonsense, everyone was fantastic! They quoted a price & stuck to it. No pressure, I have nothing but great reviews! More

by adrienne.roel Verified Customer Verified Customer

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Great experience I hate buying cars but Universal Mitsubishi made the experience completely pleasant. They were no pressure, honest and knowledgeable. I would recommen I hate buying cars but Universal Mitsubishi made the experience completely pleasant. They were no pressure, honest and knowledgeable. I would recommend buying from this dealership. More

by kmod77 Verified Customer Verified Customer

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Excellent Service! Paul from the Service Dept. Has always been excellent with customer service. He is very concise and clear about the service being done and very knowle Paul from the Service Dept. Has always been excellent with customer service. He is very concise and clear about the service being done and very knowledgeable. More

by andreiksb Verified Customer Verified Customer

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