Zakk Kim | Page 11

***COMPLETELY SATISFIED with THE EXPERIENCE*** On January 28, 2023, my daughter & I paid a visit to UM, Sherman Oaks. At first entry, greeted by the lovely Maria @ the front desk. Immediately, point January 28, 2023, my daughter & I paid a visit to UM, Sherman Oaks. At first entry, greeted by the lovely Maria @ the front desk. Immediately, pointed us in the direction to Zakk Kim's desk. Such a lovely, helpful and informative salesman. Long story short, we made the purchase of the vehicle we were interested in. A 2016 Mitsubishi, Outlander SEL. What a beauty......what a smooth ride. Bobby was awesome......and what can I say about Tiki, that hasn't been said already. She is beyond......any wonderful compliment about her, please imagine 10-fold. My daughter & I enjoyed our brief time there. Zakk, was such a great person to speak to in regard to what we were in search for and what we could do to make the experience far beyond our expectations. Thank YOU, Universal Mitsubishi, for the great service, great coffee and above all great staff. ***OVERALL, would most DEFINITELY recommend*** More

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I had a pleasant experience at the Mitsubishi dealership. Everyone were professional, welcoming and not pushy. Very easy and smooth transaction. Thank you Everyone were professional, welcoming and not pushy. Very easy and smooth transaction. Thank you More

by elainekrim Verified Customer Verified Customer

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Deceptive, disrespectful, lied multiple times. Sent to finance without even discussing the numbers. Finance woman was extraordinarily rude and disrespectful the two times I spoke to her. I specifi Sent to finance without even discussing the numbers. Finance woman was extraordinarily rude and disrespectful the two times I spoke to her. I specifically asked for her to not have anything to do with my transaction. She apparently communicated through Zakk and did everything anyway. I would highly recommend she be fired after her behavior and the manager Carlos and Zakk need significant retraining. I walked away from San Jose Mitsubishi because of a disrespectful salesperson. I wish I had walked away from Universal as well. Zakk was kind and helpful at first, but deceiving me, or any customer, when dealing with personal information and running credit is certainly unethical and probably illegal. This is the 5th Mitsubishi I have owned and it will definitely be the last, no matter how much I like or dislike the car after my experience with these two dealerships. More

by GRACEFACE7 Verified Customer Verified Customer

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Overall great customer service. Everyone was very professional my sales person Ivan was fantastic. I also had the pleasure of dealing with him Everyone was very professional my sales person Ivan was fantastic. I also had the pleasure of dealing with him More

by SAMER_ALCHAMAS Verified Customer Verified Customer

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Thank you for every thank good service good good good good good good good good good good good good good More

by Shant.tajian Verified Customer Verified Customer

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Although I had no personal contact, the broker who handled everything on My behalf made me satisfied with this dealership handled everything on My behalf made me satisfied with this dealership More

by uniqueone13 Verified Customer Verified Customer

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We were very glad that we met a very friendly agent, he is willing to help and gave us very good advice, we appreciated that! is willing to help and gave us very good advice, we appreciated that! More

by phiglow Verified Customer Verified Customer

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Zakk explained well the features of different models. Good salesman with attentive disposition. He is prepared and knowledgeable of the inventory. Would recommend to others. Good salesman with attentive disposition. He is prepared and knowledgeable of the inventory. Would recommend to others. More

by Outlander Verified Customer Verified Customer

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Thank you guys. Tigranuhi was awesome she was beautiful girl and so polite. Thanks Bobby too ! For sure will comeback to buy a car from there ! girl and so polite. Thanks Bobby too ! For sure will comeback to buy a car from there ! More

by Edvin Tahmazyan Verified Customer Verified Customer

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Very comfortable and relaxed, price of the vehicle was excellent. My salesperson was off on the day I was coming in. He came in on the day to help me. excellent. My salesperson was off on the day I was coming in. He came in on the day to help me. More

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