Zack Rooks | Page 9

Tony Serra Nissan responded

That’s what effort looks like. Getting the truck fixed is one thing, but taking the time to walk you through the process is just as important. We’re glad Zack, Buffy, and the team stepped up for you. Thanks for trusting Tony Serra Nissan in Cullman and for the 5 stars.

Tony Serra Nissan responded

Polite, fast, and we even got you home without needing a compass. Shoutout to Zack Rooks and the team at Tony Serra Nissan for taking care of you.

Tony Serra Nissan responded

Thanks for the 5 stars. Smooth, courteous, and done in a reasonable time is a solid service visit. Shoutout to Maxine Young, Zack Rooks, and Buffy Smith for taking care of you at Tony Serra Nissan.

Tony Serra Nissan responded

Hello Corleydarrin, we actually spent time going over two clear options with you. The transmission repair was explained in detail and understood, but the cost was not something you wanted to take on. We then explored a trade option as an alternative, but the vehicles and payments that fit the situation were not a match for what you were looking for. At that point, choosing another opinion made sense. No pressure, no hard sell, just options. If you decide you want to revisit either path, Tony Serra Nissan Cullman is still here.

Tony Serra Nissan responded

Jspicer, getting a new key should not be a headache, and we are glad the team made it simple and handled it right. Appreciate you coming to Tony Serra Nissan Cullman for the fix.

Tony Serra Nissan responded

kristad, glad the team stepped up when you really needed the help. Getting you into a loaner so you could make the trip was the right call and exactly how we want service to feel at Tony Serra Nissan Cullman.

Tony Serra Nissan responded

Bill, Zack treats every vehicle like it is on a mission and the updates are part of the briefing. Thorough and on point is exactly his style. Glad he kept you fully in the loop at Tony Serra Nissan Cullman.

Tony Serra Nissan responded

Mikey, beating the predicted wait time is always a small victory, and Zack loves racking those up. Glad the service hit the mark for you at Tony Serra Nissan Cullman.

Tony Serra Nissan responded

Always good to hear the service crew is still out here overachieving. The new team has been on a roll and it shows in visits like yours. Thanks for trusting Tony Serra Nissan Cullman time after time.

Tony Serra Nissan responded

Fast, friendly, and done before you finish your coffee is our kind of service. Zack keeps the pace moving and the smiles genuine. Glad it was another smooth visit at Tony Serra Nissan Cullman.