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Zack Rooks

Overview Reviews (253) Inventory (153)

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Zack Rooks

Zack Rooks | Page 10

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

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4.6

253 Reviews

Overview Reviews (253) Inventory (153)

Dealership Experience

1 yr, 6 mos

Industry Experience

1 yr, 6 mos

Languages Spoken

English

4.6

253 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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253 Reviews of Zack Rooks

November 24, 2025

Dealership Rating

Employee Rating

They are always friendly and professional I think that the overall experience could not be better. the overall experience could not be better. More

by sbhogeland

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

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Dec 14, 2025 -

Tony Serra Nissan responded

When friendly and professional show up every time, that is not luck. Sounds like Zack and the crew have the routine dialed in. Glad the experience keeps hitting the high note at Tony Serra Nissan Cullman.

November 23, 2025

Dealership Rating

Employee Rating

The very next day after I bought my truck the check engine light came on. They never mentioned any problems when I was purchasing. The detail they were suppose to do was not done engine light came on. They never mentioned any problems when I was purchasing. The detail they were suppose to do was not done More

by kcscwkmom

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Maxine Young , Ashley Cox

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Nov 23, 2025 -

Tony Serra Nissan responded

That is a tough start with a new truck. Please call Maxine our Customer Service Ninja at (256) 676 2435 so she can get the light checked and the detail finished the right way. We want to make this right at Tony Serra Nissan Cullman.

November 21, 2025

Dealership Rating

Employee Rating

Super friendly and welcoming staff. Everything is always clean, organized and speedy. Always exceeds my expectations. Everything is always clean, organized and speedy. Always exceeds my expectations. More

by HALEYBROOKEDAVIS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 23, 2025 -

Tony Serra Nissan responded

Haley, sounds like Zack and the crew gave you the smooth visit we aim for every time. Friendly people, clean space, quick work — that is the combo we like to keep rolling at Tony Serra Nissan Cullman. Thanks for the kind words.

November 20, 2025

Dealership Rating

Employee Rating

Staff is very nice and knowledgeable nice waiting area ,clean restrooms and done a excellent service on my vehicle ,clean restrooms and done a excellent service on my vehicle More

by w.g.anders

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Buffy Smith

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Nov 23, 2025 -

Tony Serra Nissan responded

It sounds like the team checked every box for you. Friendly staff, clean space, and solid service is exactly what we aim for at Tony Serra Nissan Cullman. Glad we delivered.

November 17, 2025

Dealership Rating

Employee Rating

We sre most impressed with Tony Serra Nissan in Cullman. The team treats us like family. Jacob Price and everyone are fantastic. The service department is top notch. The team treats us like family. Jacob Price and everyone are fantastic. The service department is top notch. More

by courierandpress

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Geoff Lay,Jacob Price

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Nov 23, 2025 -

Tony Serra Nissan responded

Love hearing that you feel like part of the family when you walk in. Jacob and the service crew take a lot of pride in keeping things top notch, and it shows in reviews like yours. Thanks for the kind words and for trusting Tony Serra Nissan Cullman.

November 16, 2025

Dealership Rating

Employee Rating

Did their job I don't know who Zach Rooks is. But I guess if he's a guy, I gave my car to , everything was fine. But I guess if he's a guy, I gave my car to , everything was fine. More

by mliles0

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

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Nov 23, 2025 -

Tony Serra Nissan responded

Glad the team jumped on the issue even without an appointment. Buffy explaining the tire situation in plain language is exactly why people trust her. Appreciate you coming to Tony Serra Nissan Cullman.

November 14, 2025

Dealership Rating

Employee Rating

I took my vehicle in for a follow up after a major overhaul. Zack worked today and as usual it took care of the issue quickly. The communication was also excellent. overhaul. Zack worked today and as usual it took care of the issue quickly. The communication was also excellent. More

by Vpfd317

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

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Nov 23, 2025 -

Tony Serra Nissan responded

Always good to hear a follow up visit went smoothly. Zack jumps on the problem and keeps you in the loop and that is exactly how we want service to feel at Tony Serra Nissan Cullman.

November 14, 2025

Dealership Rating

Employee Rating

Always friendly. Always fast. Great communication with the advisors. The advisors are always smiling even when they're having busy days. Always fast. Great communication with the advisors. The advisors are always smiling even when they're having busy days. More

by blest1c

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

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Nov 23, 2025 -

Tony Serra Nissan responded

Friendly faces and fast service are the goal even on the wild days. Glad the advisors kept everything clear and kept you moving at Tony Serra Nissan Cullman.

November 12, 2025

Dealership Rating

Employee Rating

Awesome customer service. I got my vehicle back quick It was a very great experience I got my vehicle back quick It was a very great experience More

by Kh1980.jh

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

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Nov 23, 2025 -

Tony Serra Nissan responded

Kh1980, quick turnaround and smooth service is exactly what we aim for. Glad Zack and the crew made it an easy visit at Tony Serra Nissan Cullman.

November 11, 2025

Dealership Rating

Employee Rating

Great service. Completed within days. All employees there were professional. Zack is great! Should be rewarded for caring so much about your customers. Completed within days. All employees there were professional. Zack is great! Should be rewarded for caring so much about your customers. More

by bubbapowell

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 23, 2025 -

Tony Serra Nissan responded

Bubbapowell, sounds like Zack treated your vehicle like it had VIP status. Quick turnaround, clear communication, and real professionalism — that is exactly what we want every visit to look like at Tony Serra Nissan Cullman. Glad the whole crew delivered for you.

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