Zack Roark
Zack Roark at Mtn. View Ford

Zack Roark

Finance Manager

Mtn. View Ford

301 E 20th St
Chattanooga, TN 37408

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4.9
14 Reviews

Languages Spoken

English English

4.9

14 Reviews

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14 Reviews of Zack Roark

June 26, 2025

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Employee Rating

We had an awful experience at Mountain View Ford. Our salesman was uncommunicative and lost out on 2 other Ford sales because he would not respond to messages or reach out to someone who was lookin More

by DREWCONYER26
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mitch Norman , Joni - helped us with contacting Service Department and she was AMAZING

Jun 26, 2025

Mtn. View Ford responded

Drew, Thank you so much for taking the time to share your experience even when things clearly didn’t go as they should have. That means a lot to us. We’re truly sorry for the communication breakdown you experienced with your salesperson. There’s no excuse for missed messages or confusion during such an important purchase, and we appreciate you being honest about what didn’t meet your expectations. That kind of feedback helps us improve. I'm especially sorry that you had to do extra work to get answers during what should have been an exciting and smooth process. We’re addressing this internally to ensure it doesn’t happen again. We're glad to hear you got a great deal in the end, but I understand why it felt overshadowed by the hassle. If you ever reconsider in the future, I hope we get the chance to make it up to you and show you what the Mountain View Ford experience should feel like. Thank you again — your voice matters to us.

June 24, 2025

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I was well pleased with the dealership and its employees. Unfortunatly I had to replace both back brake calipers two week after I bought the truck but thats no fault of the dealership. I would recomend anyon More

by CSLSMS3
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Recommend Dealer
Yes

Other Employees Tagged: Chris Yancey

June 23, 2025

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The process was very quick & smooth and everyone was very kind! Definitely a great experience More

by Ashley Douglas
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Recommend Dealer
Yes

Other Employees Tagged: Jamie Parks

June 18, 2025

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Each individual was very helpful in the selection of a vehicle. They all made sure everything was taken care of and explained thoroughly. More

by wjeffreydl10
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Recommend Dealer
Yes

June 17, 2025

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The sales team took care of me and did a fantastic job! Thank you, Mnt View Ford! More

by THATMELODYCHICK
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Recommend Dealer
Yes

Other Employees Tagged: John Goodwin , Jose

June 16, 2025

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We were able to negotiate a deal out of state. Few weeks past before we went down to look at the car. Austin was very helpful and Mr Parks honored the deal we had in place. Very pleased. That car More

by FISHNCAMP98
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Recommend Dealer
Yes

Other Employees Tagged: Jamie Parks, Austin Nolan

June 12, 2025

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Stopped in for oil change (by appointment), and also for a piece of trim that was missing off my 3 month old truck. Jose got me checked in quickly. They got.my oil changed in about 35 minutes, and ordered t More

by Willg73
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jose in Service Dept

June 06, 2025

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Very helpful and professional would recommend them highly next vehicle I buy will definitely be from them More

by DANNYGOURLEY
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Recommend Dealer
Yes

Other Employees Tagged: Joe Centers, Carl Henson

May 23, 2025

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Carl and Zack were both great to work with. Carl was very accommodating and friendly. Zack was patient with our process and as a new family to the area gave us some local tips and recommendatio More

by terrymelmoynahan
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Carl Henson

May 22, 2025

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Excellent service. Very helpful salesman finance representative explained all service and charges involved with transaction. Purchased new Lincoln More

by Pxhale
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Recommend Dealer
Yes

Other Employees Tagged: John Greene

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