Zachary Bowling

Good personality nice attitude knows what thier doing good pr to approach people excise t job good job good pr to approach people excise t job good job More

by jenellhale Verified Customer Verified Customer

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New service manager is nice and understanding. Have always had an issue at this service center. When I call ahead to schedule tire replacements, they do not order them, so when I arrive there are Have always had an issue at this service center. When I call ahead to schedule tire replacements, they do not order them, so when I arrive there are non in stock to put on my vehicle. This is an issue. A previous issue was getting my camera replaced under warranty. The service shop reapplied a cover to the electronics incorrectly. They did not use adhesive and it was left flapping and crumbled with no care given to it. Oil changes and normal maintenance take 3 hours or more to complete. I purchased two vehicles here the same day because the car buying experience was great. The service has been subpar. I’m looking forward to what your new service manager can do, because the old wasn’t working. I avoid coming to the dealership for service at all if possible currently. The new manager is trying to make this right. I hope it improves. More

by dncjustinpierce Verified Customer Verified Customer

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They are all very helpful and very well mannered and plenty they have a great attitude plenty they have a great attitude More

by terrypostulka32 Verified Customer Verified Customer

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Meet Mr. Scamala. The manager at Tony Serra Nissan in Cullman that refused to talk to me and refused to give me his name. Based off the scam he is trying to Scamala. The manager at Tony Serra Nissan in Cullman that refused to talk to me and refused to give me his name. Based off the scam he is trying to run on good folks, I can see why he didn’t want to give me his name. I went in to purchase a vehicle from Tony Serra Nissan and told them all they have to do is treat me fairly and I won’t haggle with them. We can both walk away satisfied. One of the first things I told the sales rep was that I do not need the warranty and wouldn’t purchase the vehicle with a $4,300 warranty that is worthless. I told them up front that I have the means to take care of anything that might happen. When we sat down at the negotiating table, the warranty comes back into play. I told my sales rep that I would walk out if they cannot remove the warranty. He said he understood and marked it off the paper and promised me they wouldn’t charge the warranty. He asked what my credit score was and I told them I have no idea and didn’t need to know, I can get the best rate available without an issue. He says ok and they go back to the manger’s office to work up numbers. At this time one of their floor managers, Jason, comes out with my sales rep. He says “I have a great deal for you. You can get the car with 2k down and $670 a month”. The car I was purchasing was listed at $29,000 and they were giving me $52,500 for my trade (low but that’s ok) and I owed $56,853 so there was $4,353. I was putting $2k down so the $2,353 was added to the price plus the doc fee of $799 (I agreed to pay the doc fee without haggling because I’m cool with people making money). I asked how he was getting to the $670 a month number but the math ain’t mathin. He was hesitant to tell me that my interest rate was 8.3 but I eventually got that out of him and after I used my interest rate calculator I figured out that there was an extra $4k in there somewhere. Guess what it was…. THE WARRANTY THAT I HAD ALREADY TOLD THEM I WOULD NOT DO THE DEAL IF IT WERE IN THERE. At this point, I told them that they were trying to scam me on a high interest rate and add the warranty back in there. Jason apologized and said that Mr. Scamala made him add it back in. He comes back and magically got my interest rate down to 6.3 and removed the warranty. I told him at this point I wouldn’t do a deal unless Mr. Scamala come out and talk to me. Of course he refused like a natural born scammer while hiding in his office. I leave and on my way home I receive a call from my rep apologizing for the managers actions and wanted to know if I would come back and do a deal. I respected the fact that he called and went back to do the deal. And frankly I’m tired of looking at vehicles. I agree to pay 2k and finance $33k. By this time we have a screaming baby and have been there for five hours and I’m ready to leave. I get home and look at the paperwork and notice one page showed the amount owes was $33k and the itemized page had me financing $35,293. THEY ADDED A ROADSIDE HAZARD FOR $2,293 that apparently covers your tires. Do you know how many tires I can buy for $2,300 dollars… I called up there and talked to the finance manager and he stated that that was not part of the deal and his paperwork showed that I was financing $33,000. I had to point him to the page where this was added. He said “ I don’t know how that got in there. That wasn’t supposed to be on there.” He redid the paperwork and took it off. If you’re doing the math, that’s $4,300 warranty, $2,300 roadside hazard (no xxxxxxx would need) plus the interest on those that they tried to get on a 8.3, that’s over $10k of my hard earned money that they tried to scam me out of. This one hits home because it was in our home town. I pride my self in offering the Cullman community the best value and selling with integrity. I feel obligated to ride scammers from the sales culture of Cullman. My dad taught me a long time ago that pigs get fat and hogs get slaughtered. It’s time for More

by alexrichter222 Verified Customer Verified Customer

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Purchase at Tony Serra was great. The service has been a bit lackluster. The technician reapplied a part they knew wouldn’t stick and was damaged when it was removed by them. I had to The service has been a bit lackluster. The technician reapplied a part they knew wouldn’t stick and was damaged when it was removed by them. I had to catch it a week later and go back. The service center is fairly slow. The representatives do an okay job, but didn’t follow up on phone calls. More

by Jp Verified Customer Verified Customer

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Extremely rude, not customer friendly. No respect for customer. Shady and unprofessional. Misleading and dishonest No respect for customer. Shady and unprofessional. Misleading and dishonest More

by garyjoeparker Verified Customer Verified Customer

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No matter what my needs are I get treated with the utmost respect, they are very timely and I get service with a smile. respect, they are very timely and I get service with a smile. More

by mahoganysoul7 Verified Customer Verified Customer

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fast and easy open all day to serve my needs for my 2022 car need car need More

by dmchan35049 Verified Customer Verified Customer

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They will work with you to make sure you are happy and get you in the car you want. get you in the car you want. More

by stephy4bama Verified Customer Verified Customer

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Quick easy process. Everyone was extremely nice and hospitable. Still in love with my new car and thank Tony Serra Nissan. Everyone was extremely nice and hospitable. Still in love with my new car and thank Tony Serra Nissan. More

by chloewade2018 Verified Customer Verified Customer

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