Zach Smith

Great service! The entire team is always courteous and professional! They’ve always take. Great care of us. The entire team is always courteous and professional! They’ve always take. Great care of us. More

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Craig with Mercedes Benz of St Charles is the most professional and compassionate person I have ever had the pleasure of working with. I have purchased three SUVs here and will continue to purchase m professional and compassionate person I have ever had the pleasure of working with. I have purchased three SUVs here and will continue to purchase my vehicles here. Craig and his team make you feel welcome, appreciated and right at home here. Five stars!! More

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Craig Falkenthal and Taylor (delivery) were outstanding to deal with throughout the process. Craig's friendly demeanor makes you feel at home as soon as you walk in the dealership. Taylor is the most kno to deal with throughout the process. Craig's friendly demeanor makes you feel at home as soon as you walk in the dealership. Taylor is the most knowledgeable "car tech guy" I've ever met--he knows these cars inside and out and truly cares about the customer experience. We would buy again from them in a heartbeat. Awesome service all around. More

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Great service. bbb bbb b bbbb bbb bb bbb bbbb bb bbbb bbbbb bbbb bb bbb bbbb bb bb bbbbbb b bbb bbb bbbb b bb bb bbb bbb b bbbb bbb bb bbb bbbb bb bbbb bbbbb bbbb bb bbb bbbb bb bb bbbbbb b bbb bbb bbbb b bb bb More

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Absolute wonderful experience, again. The second MB I have purchased from St Charles Mercedes. As was the first one, the second was the same, "The Best or Nothing". The fine staff is there to assist you have purchased from St Charles Mercedes. As was the first one, the second was the same, "The Best or Nothing". The fine staff is there to assist you in the selection of these fine automobiles. Mercedes engineering and advanced technology sell themselves. So difficult to choose from so many beautiful autos. I drive past three other Mercedes dealers to enjoy the experience. "How may I help you?", heard from Lou Scaramuzzo, Zack Smith, and Joel May, wonderful professional people you would expect from Mercedes. The second was purchased under Covid-19 restrictions, mask, 6 feet, by appointment,.yet still the same wonderful experience. , More

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Run for the hill very shady dealer they will try to change price on your contract they offered me and out the door price spent 2 and half hours there doing paper work and when i was gonna sign they had change price on your contract they offered me and out the door price spent 2 and half hours there doing paper work and when i was gonna sign they had drastically changed the price thinking i wouldnt notice by keeping my attention to what my payments where going to be they added an extra 2500.00 to the price very deceitful More

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Efficient and attentive The online do it yourself service appointment system is very convenient. I came in with a mailer for discounted service that I didn’t exactly qualify The online do it yourself service appointment system is very convenient. I came in with a mailer for discounted service that I didn’t exactly qualify for. Brad the service writer worked with me on discounted price anyway. Because the time allotted was longer than I expected I was offered a loner. More

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enjoyable, efficient I began my experience 3 months ago discussing my new car with Craig Falkenthal . He was patient, friendly, fair and very accommodating. When my car ca I began my experience 3 months ago discussing my new car with Craig Falkenthal . He was patient, friendly, fair and very accommodating. When my car came in last week, I went to St. Charles to pick it up. The gentlemen I worked with( Gene Woods, Zachary Smith And Craig Falkenthal) were an absolute pleasure to buy a car from. Their price was fair, they were patient in explaining everything and reviewed the functions of my car thoroughly. It was completely a great experience. I will definitely be back!!! More

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Generous service received. Had a problem with my Air Conditioner, and was just out of warranty, but they covered the service. I am again driving in cool comfort and luxury agai Had a problem with my Air Conditioner, and was just out of warranty, but they covered the service. I am again driving in cool comfort and luxury again. More

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Great internet purchase experience ! Carol and Zach were great to deal with. I called about a CPO ML350 from almost 600 miles away. They answered any and all questions timely, sent photos Carol and Zach were great to deal with. I called about a CPO ML350 from almost 600 miles away. They answered any and all questions timely, sent photos, and made the transaction very smooth. I flew up, they picked me up at the airport, and we went over the car and the transaction. A pleasure to work with. Signed papers and drove home that evening. ML is exactly as they said. Highly recommend them for local or Internet sales. Good people. More

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