Zach Reed

I really appreciate the service and hospitality. Thank you for always providing superb services. Zach Reed is one of the best service advisors. He is very efficient and reliable. Thank you for always providing superb services. Zach Reed is one of the best service advisors. He is very efficient and reliable. More

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I’ve had 5 visits in 2025 and they have all been stellar! I’ve could give higher commendations to both Zach Schuett and Zach Reed. The two of them have been incredible to work with on my Highlander and my Tu I’ve could give higher commendations to both Zach Schuett and Zach Reed. The two of them have been incredible to work with on my Highlander and my Tundra, being very realistic on service recommendations and not pushing excess items. Most recently, Zach Reed spent hours on the phone with the warranty company, fighting to get a repair covered (and saving me ~$6,000). It’s unfortunate when repairs are required but how the dealership and team respond is what’s most critical. Toyota of Brookfield didn’t manufacture the vehicle, but they’re doing everything possible to keep it on the road. On top of excellent service team, the waiting area is meticulously maintained, with my personal favorite being the fresh popcorn. You can tell the entire team is there to support their customers 100%, and I 100% recommend them! More

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Zach Reed has been my service rep for a few years now and he does a great job! He listens to what I say and he makes sure that the job is done correctly. And he does a great job of explaining everything to m he does a great job! He listens to what I say and he makes sure that the job is done correctly. And he does a great job of explaining everything to me! I am extremely happy with Zach and Brookfield Toyota. More

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I went into Napleton service bcuz my transmission was making a noise. Zach Reed, who is my usual service manager told me that I needed a new transmission. Bcuz of my extended warranty, I didn't have to p making a noise. Zach Reed, who is my usual service manager told me that I needed a new transmission. Bcuz of my extended warranty, I didn't have to pay anything. Zach handled everything with courtesy & professionalism. Surprisingly, the repair was handled expeditiously & now my vehicle drives like a new car. Zach really worked wonders.I do so appreciate him & the service techs at Napleton. More

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As usual, my scheduled service was handled with courtesy, professionalism & expediency. Napleton Toyota is a great resource for all of my vehicle concerns. professionalism & expediency. Napleton Toyota is a great resource for all of my vehicle concerns. More

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Basic maintenance and tire rotation, I was in and out in an hour. Kudos to Zach Schuett, Asst. Service Mgr. an hour. Kudos to Zach Schuett, Asst. Service Mgr. More

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Quick and easy oil change/maintenance check-up by Zach Reed and team at Napleton Toyota, Brookfield Reed and team at Napleton Toyota, Brookfield More

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Excellent service and Zach was very helpful. I will come Back to zach thank you I will come Back to zach thank you More

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Basic maintenance and tire rotation, I was in and out in an hour. Kudos to Zach Schuett, Asst. Service Mgr. an hour. Kudos to Zach Schuett, Asst. Service Mgr. More

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Zach Reed was an outstanding service representative. He kept me and was honest about repairs. He kept me and was honest about repairs. More

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