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Zach Irwin
Zach Irwin at Fort Myers INFINITI
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Zach Irwin

Service Advisor

Fort Myers INFINITI

14990 S Tamiami Trail
Fort Myers, FL 33912

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4.9
283 Reviews
4.9

283 Reviews

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283 Reviews of Zach Irwin

November 14, 2024

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Employee Rating

Always easy to schedule an appointment and service is done in a timely manner. Staff is very courteous. More

by wleete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana VanBuren

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Nov 18, 2024

Fort Myers INFINITI responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 13, 2024

Dealership Rating
Employee Rating

Vish, my service advisor, took very good care of me. This dealership treats its customers so well and my car was returned with everything repaired, cleaned and vacuumed. More

by PEARL1918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2024

Fort Myers INFINITI responded

Hi, thank you so much for your kind words about your experience here at Fort Myers INFINITI. We try every day to satisfy our customers and it’s always nice to know when we succeed.

November 12, 2024

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Employee Rating

Excellent fast and very assertive Zach and the team were great and very very reliable More

by JOSHUA_HILAIRE
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Service Time
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Recommend Dealer
Yes
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Nov 14, 2024

Fort Myers INFINITI responded

Hi, thank you so much again for your feedback! We hope you have a great day!

November 11, 2024

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Employee Rating

Fort Myers Infiniti’s Service Department is awesome! Zach Irwin is our Service Representative. He always goes above and beyond and is patience with me and all my questions. Great customer service! More

by arw.redmond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 13, 2024

Fort Myers INFINITI responded

Hello, we're happy you found our staff to be so supportive during your experience here at Fort Myers INFINITI. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 10, 2024

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Employee Rating

Happy with the service. Also they have a great value for the service performed on my car More

by Josephrusso3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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November 10, 2024

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Employee Rating

Great experience, Zach and Manny are the best, service department are very professional and their fees are very competitive More

by FERNANDOCALDERON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 12, 2024

Fort Myers INFINITI responded

Hi, thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

November 09, 2024

Dealership Rating
Employee Rating

The attention to detail provided by Infinity personnel was top notch. From the initial call to the pickup service, I’m still impreesed. More

by GAVIN1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Libby, Adriana VanBuren, Neysha Santiago , TY and Clarence were top notice and provide a white glove drop off and pickup.

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Nov 10, 2024

Fort Myers INFINITI responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 09, 2024

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Employee Rating

Always efficient and on time. Zack is great in customer help and Manny runs a good crew More

by goingallin88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 10, 2024

Fort Myers INFINITI responded

Hello, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

November 09, 2024

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Employee Rating

Great service and good communication with customers. Will come back. And have my service done here.. More

by DARIVERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Libby, Adriana VanBuren, Neysha Santiago

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Nov 10, 2024

Fort Myers INFINITI responded

Hello, thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

November 07, 2024

Dealership Rating
Employee Rating

They don't know how to give you an answer to your problems, they are not professional in their work. More

by aneudydecena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Wendy Morrison, Armin Gackic, Rick Libby, Daryl Day, Jason Bram, Adriana VanBuren, Emmanuel Vazquez, Jason Carimi, Paul Khin

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Nov 10, 2024

Fort Myers INFINITI responded

Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us at Fort Myers INFINITI. We would like to make this up to you, if we still can. We are deeply troubled by your negative experience with us. We want to understand in further detail what exactly went wrong. Please reach out to us at (888) 690-3484 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.

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