Zach Carlson
Zach Carlson at Matthews Import Center / Subaru / Kia

Zach Carlson | Page 3

Service Advisor

Matthews Import Center / Subaru / Kia

3013 Vestal Road
Vestal, NY 13850

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4.9
60 Reviews
4.9

60 Reviews

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60 Reviews of Zach Carlson

February 06, 2024

Dealership Rating
Employee Rating

My car was repaired quickly and I was kept in the loop about the process. More

by thorne2651
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2024

Matthews Import Center / Subaru / Kia responded

Thank you for choosing Matthews! We appreciate your business and the great review!

February 05, 2024

Dealership Rating
Employee Rating

Awesome service and friendly people. Really enjoyed working with them. And would recommend them to everyone More

by susqudilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2024

Matthews Import Center / Subaru / Kia responded

Thank you for choosing Matthews! We appreciate your business and the great review!

February 05, 2024

Dealership Rating
Employee Rating

Service was good and kept me informed. The negative was figuring out which desk was the correct one to go to, Chaotic! More

by troyj1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamal Gallop-Mckinnon

Feb 27, 2024

Matthews Import Center / Subaru / Kia responded

Thank you for your business and feedback! We will work on coming up with new ideas to make it clearer for future visits.

February 01, 2024

Dealership Rating
Employee Rating

I had a very good experience working with Service Advisor, Zach C. during repair of my Subaru Outback. He worked with the service technicians to research and explain to me the problems, which subseq More

by phoffman1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Feb 27, 2024

Matthews Import Center / Subaru / Kia responded

We're glad to hear Zach took great care of you! We appreciate your business and the great review!

January 31, 2024

Dealership Rating
Employee Rating

Outstanding job between the customer service at the dealership and Subaru USA. As usual Joe Vaughn went above and beyond getting our vehicle ready for pick up. More

by brought1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 27, 2024

Matthews Import Center / Subaru / Kia responded

We're glad to hear you always have a great experience with Joe & our Team! We truly appreciate your business and the great review!

January 31, 2024

Dealership Rating
Employee Rating

The service department is very good. Everything I needed and I plan on going back to them when the car needs maintenance. More

by QUACKENDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2024

Matthews Import Center / Subaru / Kia responded

Thank you for choosing Matthews! We appreciate the great review and our business!

January 23, 2024

Dealership Rating
Employee Rating

Everything went well I was happy with the service. The wait was longer than I perferred More

by tomciotoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Vaughan, Marissa Kuklish

Jan 30, 2024

Matthews Import Center / Subaru / Kia responded

Thank you for choosing Matthews to service your vehicle! We apologize for the delay and will work on providing a better future experience. We truly appreciate your business!

December 22, 2023

Dealership Rating
Employee Rating

So pleased with this dealership from the time of purchase to my last repair. They are helpful, do good work, and are accommodating. More

by brianregan
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 27, 2023

Matthews Import Center / Subaru / Kia responded

Thank you for your continued business and the perfect review!

December 21, 2023

Dealership Rating
Employee Rating

They have always been friendly, helpful, and professional. They are excellent at explaining everything that is to be done. More

by BAHALL6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 27, 2023

Matthews Import Center / Subaru / Kia responded

Thank you for your business and the great review!

December 20, 2023

Dealership Rating
Employee Rating

I’ve purchased 4 Subarus from them… I wouldn’t do that if their service wasn’t A+ More

by foresome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 27, 2023

Matthews Import Center / Subaru / Kia responded

Thank you for your continued business!

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