Zach Alicea
Zach Alicea at Genesis of Mentor

Zach Alicea

Business Manager

Genesis of Mentor

8494 Tyler Blvd
Mentor, OH 44060

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5.0
38 Reviews
5.0

38 Reviews

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38 Reviews of Zach Alicea

May 16, 2026

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They were very helpful in showing us multiple vehicles, till I found it, love Joe More

by gypsynonna
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Recommend Dealer
Yes

Other Employees Tagged: Alejandro Rivas , Joe Kennedy

May 05, 2026

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The process from start to finish was transparent and streamlined. The sales associate (Alexis) was well informed about the trim levels and differences. The sales manager worked closely with Alexis to he More

by JRhoades1
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Alexis Ledesma and Jennifer Skrtic

May 07, 2026

Genesis of Mentor responded

Thanks for the review!

May 05, 2026

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Employee Rating

Great customer service start to finish. They completely walked me thru the car and the Connected Services app. More

by mcarbin
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Recommend Dealer
Yes

Other Employees Tagged: Joe Kennedy, Anthony Trivisonno

May 07, 2026

Genesis of Mentor responded

Thanks for the review!

May 01, 2026

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Employee Rating

Hayley did a fantastic job. She explained everything clearly and was also very helpful completing the sale and the paperwork needed. She spent lots of time with me and I did not More

by Chanista
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Recommend Dealer
Yes

Other Employees Tagged: Alejandro Rivas, Hayley Borris

May 08, 2026

Genesis of Mentor responded

Thanks for the review!

May 08, 2026

Genesis of Mentor responded

Thank you for the amazing review, Chanista! We’re thrilled to hear Hayley, Alejandro, and Zach all helped make your experience smooth, informative, and pressure-free from start to finish. Taking the time to answer questions, explain every step clearly, and ensure you feel comfortable throughout the process is exactly what we strive for. It’s wonderful to know you felt well taken care of and received one of the best car-buying experiences you’ve had. We’ll be sure to pass along your kind words to the entire team. Thank you for choosing Genesis of Mentor and for the strong recommendation—we truly appreciate your business!

April 29, 2026

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My experience with Joe was the best car buying experience that I've ever had. The time he took with us and the non-pressure based approach was amazing. The care that he took with us and his transparency and More

by Damianfinancials
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joe Kennedy

May 08, 2026

Genesis of Mentor responded

Thank you for the incredible review! We’re thrilled to hear Joe provided the best car-buying experience you’ve ever had. His transparency, honesty, and no-pressure approach are exactly what we strive for, and it’s great to know he made the process so smooth and stress-free for you. We’ll be sure to pass along your kind words to Joe. Thank you again for your trust and support—we look forward to helping you with your future vehicles!

Apr 30, 2026

Damianfinancials responded

My experience with Joe was the best car buying experience that I've ever had. The time he took with us and the non-pressure-based approach was amazing. The care that he took with us and his transparency and honesty made for an incredibly low stress and positive car buying experience. I would buy all of my future cars from Joe!

April 15, 2026

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Absolutely the best experience buying a vehicle. The salesman CJ went above and beyond to accommodate me. Zach in finance is organized and quick with the paperwork process. Jen the manager was More

by CHRISTINEK1227
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Recommend Dealer
Yes
Apr 15, 2026

Genesis of Mentor responded

Thanks for the review Christine!

April 01, 2026

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Excellent overall experience. Customer friendly staff and extremely knowledgeable salesperson. CJ was outstanding. Dealership is in fantastic shape. Love my new Genesis GV70! More

by Tom
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Recommend Dealer
Yes

Other Employees Tagged: Alejandro Rivas , CJ Ughamba (sales)

April 01, 2026

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This was the absolutely best experience I’ve ever had when buying a car. The dealership is beautiful, my sales associate was THE BEST, the finance manager was quick and organized. and the GM even made More

by CHRISTINEK1227
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: CJ and Jen

March 16, 2026

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This location stands out in their level of service and it starts with Allison Sutton, their service advisor. More

by jlombardi0
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Allison Sutton

March 15, 2026

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I have purchased numerous new vehicles in my life at different dealerships, but my experience at Genesis of Mentor was second to none. The sales team exceeded my expectations in helping us chose the ve More

by Dan
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alejandro Rivas, Hayley Borris , Kevin Fonseca

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