Zach Alicea

They were very helpful in showing us multiple vehicles, till I found it, love Joe till I found it, love Joe More

by gypsynonna Verified Customer Verified Customer

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The process from start to finish was transparent and streamlined. The sales associate (Alexis) was well informed about the trim levels and differences. The sales manager worked closely with Alexis to he streamlined. The sales associate (Alexis) was well informed about the trim levels and differences. The sales manager worked closely with Alexis to help close the deal. More

by JRhoades1 Verified Customer Verified Customer

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Great customer service start to finish. They completely walked me thru the car and the Connected Services app. They completely walked me thru the car and the Connected Services app. More

by mcarbin Verified Customer Verified Customer

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Hayley did a fantastic job. She explained everything clearly and was also very helpful completing the sale and the paperwork needed. She spent lots of time with me and I did not She explained everything clearly and was also very helpful completing the sale and the paperwork needed. She spent lots of time with me and I did not feel rushed through the process. She was very helpful on follow-up questions too. She made sure I was satisfied with the process. Alejandro did a great job getting me a fair price for the car and trade in. Alejandro also made sure I was satisfied with the process. Zach did a nice job completing the finance step. I did not feel high pressure during the entire process. I also felt all were honest with the details. I am very pleased with Mentor Genesis and highly recommend them for your next purchase. One of the best car buying experiences I have been through. More

by Chanista Verified Customer Verified Customer

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My experience with Joe was the best car buying experience that I've ever had. The time he took with us and the non-pressure based approach was amazing. The care that he took with us and his transparency and that I've ever had. The time he took with us and the non-pressure based approach was amazing. The care that he took with us and his transparency and honesty made for an incredibly low stress and positive car buying experience. I would buy all of my future cars from Joe! More

by Damianfinancials Verified Customer Verified Customer

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Absolutely the best experience buying a vehicle. The salesman CJ went above and beyond to accommodate me. Zach in finance is organized and quick with the paperwork process. Jen the manager was The salesman CJ went above and beyond to accommodate me. Zach in finance is organized and quick with the paperwork process. Jen the manager was very nice and made it a point to thank me for my business. The service associates were also very nice. More

by CHRISTINEK1227 Verified Customer Verified Customer

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Excellent overall experience. Customer friendly staff and extremely knowledgeable salesperson. CJ was outstanding. Dealership is in fantastic shape. Love my new Genesis GV70! Customer friendly staff and extremely knowledgeable salesperson. CJ was outstanding. Dealership is in fantastic shape. Love my new Genesis GV70! More

by Tom Verified Customer Verified Customer

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This was the absolutely best experience I’ve ever had when buying a car. The dealership is beautiful, my sales associate was THE BEST, the finance manager was quick and organized. and the GM even made when buying a car. The dealership is beautiful, my sales associate was THE BEST, the finance manager was quick and organized. and the GM even made her way over to introduce herself. Great is an understatement. Thank you CJ, Zach and Jen from Classic Genesis in Mentor Ohio. More

by CHRISTINEK1227 Verified Customer Verified Customer

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This location stands out in their level of service and it starts with Allison Sutton, their service advisor. starts with Allison Sutton, their service advisor. More

by jlombardi0 Verified Customer Verified Customer

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I have purchased numerous new vehicles in my life at different dealerships, but my experience at Genesis of Mentor was second to none. The sales team exceeded my expectations in helping us chose the ve different dealerships, but my experience at Genesis of Mentor was second to none. The sales team exceeded my expectations in helping us chose the vehicle that was right for us - thanks Kevin and Alejandro! The vehicle delivery process was amazing - even the meeting with the Finance Manager. The dealership facility was very impressive as well. More

by Dan Verified Customer Verified Customer

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