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Yvonne Russell
1,871 Reviews
1,871 Reviews
Write a ReviewIndustry Experience
28 yrs, 10 mos
Specialties & Trainings
B.A. Business Leadership
1871 Reviews of Yvonne Russell
October 15, 2018
Yvonne was fantastic! As an engineer, I ask a lot of questions and Yvonne happily answered all of them with a very positive attitude. She was also quick to admit when she As an engineer, I ask a lot of questions and Yvonne happily answered all of them with a very positive attitude. She was also quick to admit when she didn't know and quickly followed up with the correct answer, which is (sadly) uncommon! More
by tedpaul42
Verified Customer
October 12, 2018
Another success! I usually deal with Ms. Yvonne Russell, but when she was unavailable, she had Ms. Brittney Byas tend to my needs. Brittney set me up with a "loaner" I usually deal with Ms. Yvonne Russell, but when she was unavailable, she had Ms. Brittney Byas tend to my needs. Brittney set me up with a "loaner" to run to the doctor's and then had the work done in rapid and accurate fashion. More
by chris.hartman
Other Employees Tagged: Brittiany Byas
October 11, 2018
Great service! This was my first visit at this dealer ship. The prior dealer one was a little too pushy in selling additional services. The reason for this visit was This was my first visit at this dealer ship. The prior dealer one was a little too pushy in selling additional services. The reason for this visit was the B1 service message. I also had a string wheel shake at high speeds and a weird noise. It was easy to arrange an appointment with Yvonne. I was a few minutes early and Cody checked me in right away. I found the set up of this service center very interesting. You drive up in a semi circle, with the offices of the service advisors arranged on the circumference. This made it easy to walk from the office back out to the car. Yvonne was great to deal with. She provided on-going updates on the status of the inspection/service. I needed new tires and she provided multiple quotes for different options. More
by Skiman
Other Employees Tagged: Cody Johnson
October 11, 2018
Great job! They did a great job on my headliner repair. They started and finished the work right on the schedule promised. The car was clean inside and out whe They did a great job on my headliner repair. They started and finished the work right on the schedule promised. The car was clean inside and out when I picked it up. More
by brown.jim7592
October 11, 2018
out standing service Needed service ASAP, brought my car in the same day and was very satisfy with the results. highly recommend Jackson Acura. Professional ,courteous an Needed service ASAP, brought my car in the same day and was very satisfy with the results. highly recommend Jackson Acura. Professional ,courteous and friendly More
by Sterlingr66
Other Employees Tagged: Brittiany Byas
October 08, 2018
Always an easy and smooth transition Very good experience. Even with the phone down, Nick got back to me via my message I left and secured me a loaner. Brittany followed up with me afte Very good experience. Even with the phone down, Nick got back to me via my message I left and secured me a loaner. Brittany followed up with me after the car was done. More
by audrey.lott
Other Employees Tagged: Nick Covino, Cody Johnson , Brittiany Byas
October 05, 2018
Very friendly and personal service My airbag sign had come on, so I brought my MDX in for a check and also an oil change. They did a great job and are taking care of the issue with the My airbag sign had come on, so I brought my MDX in for a check and also an oil change. They did a great job and are taking care of the issue with the airbag. Very friendly and upscale environment. More
by judithforgoston
October 05, 2018
Very customer focused I have always had a positive experience while having my car serviced at Jackson Acura. The service waiting area is aesthetically pleasing. Yvonne was I have always had a positive experience while having my car serviced at Jackson Acura. The service waiting area is aesthetically pleasing. Yvonne was very attentive and kept me informed throughout the appointment. I would recommend this dealership. More
by t.burgessrtt
October 02, 2018
ILX Hybrid Although there was confusion about how much was under the Federal Regulation warranty, the dealership people were nice to me, granted me a loaner, and Although there was confusion about how much was under the Federal Regulation warranty, the dealership people were nice to me, granted me a loaner, and ultimately fixed the car well! Yvonne is a terrific Service Advisor - and treated me professionally and sincerely. More
by goldatl
October 01, 2018
Service Had to get ad-hoc service done, Yvonne was great to work with, she took care of it right away and helped with multi-point inspection to make sure no o Had to get ad-hoc service done, Yvonne was great to work with, she took care of it right away and helped with multi-point inspection to make sure no other issues with vehicle. Thank you Yvonne !! More
by SP
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