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Yessi Lopez
Yessi Lopez at Lake Chevrolet
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Yessi Lopez

Service Advisor

Lake Chevrolet

4100 South 27th Street
Milwaukee, WI 53221

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4.0
8 Reviews
4.0

8 Reviews

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8 Reviews of Yessi Lopez

December 21, 2024

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Service was very slow. I was not informed of the rate increase for the diagnostic test until after I had already gotten my car towed to the dealership service center. The p More

by asiawilks397
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Workmanship
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Recommend Dealer
No

Other Employees Tagged: Cameron Allen, Jose Cruz, Jonathan Colin

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December 18, 2024

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Yessi was prompt and explained everything. I always appreciate excellent customer service. Also the job was done quick and efficiently. Thank you for always taking care of my car. More

by lowekim50
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Recommend Dealer
Yes
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Dec 18, 2024

Lake Chevrolet responded

Thank you so much for your kind words! We’re thrilled to hear that Yessi provided you with excellent customer service and that your car service was completed quickly and efficiently. At Lake Chevrolet, we strive to take great care of our customers and their vehicles. We appreciate your support and look forward to seeing you again! Sincerely, The Team at Lake Chevrolet

December 14, 2024

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Engine light came on after I had work done. Brought the Trax back and it was fixed the same day under warranty! Thank you! More

by pbelland0
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Recommend Dealer
Yes
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Dec 15, 2024

Lake Chevrolet responded

Thank you for sharing your experience with us! We're thrilled to hear that we were able to address the engine light issue with your Trax quickly and under warranty. Your satisfaction is important to us at Lake Chevrolet. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

December 13, 2024

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Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent More

by glennjeske56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Pozarski, John Webler, Nick Harmon, Cameron Allen, Jose Cruz, Jonathan Colin, Edgardo Vargas

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Dec 13, 2024

Lake Chevrolet responded

Thank you so much for your enthusiastic review! We truly appreciate your positive feedback about Lake Chevrolet. We look forward to serving you again in the future! Sincerely, The Team at Lake Chevrolet

November 28, 2024

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They should xx for warranty’s before preferring the service and assuming its covered then expect the customer to pay your outrageous invoice More

by Amjad khleifat
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Service Time
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Recommend Dealer
No
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Dec 05, 2024

Lake Chevrolet responded

Thank you for sharing your feedback with us. We’re sorry to hear that you’re unhappy with your recent experience and we appreciate the opportunity to address your concerns. When it comes to warranty work, we strive to thoroughly review coverage details with our customers before proceeding with any service. We regret if there was any misunderstanding or if the process was not clearly communicated in your case. Transparency is very important to us, and we aim to ensure that customers are fully informed about what is and isn’t covered under their warranty before any repairs are performed. We understand your frustration with the unexpected costs, and we’d like to make things right. Please reach out to at 414-281-5000 so we can review your situation and address your concerns more specifically. Your satisfaction is important to us, and we appreciate the chance to improve your experience with our dealership.

Dec 05, 2024

Amjad khleifat responded

If I came straight forward and asked just to replace my battery why do i have to pay for diagnostic to tell me my battery bad need to be replaced a job can be easy done and cost me no more than couple hundred by napa end up with almost 400$ The purpose of the visit to check if the battery still under warranty or not because the car was in accident

November 27, 2024

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Great service department with great customer service team. I would recommend this dealership to anyone. More

by Cfanselow47
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Cameron Allen

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Dec 01, 2024

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our service department and customer service team at Lake Chevrolet. Your recommendation means a lot to us! We look forward to serving you again in the future. Sincerely, The Team at Lake Chevrolet

November 25, 2024

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Prompt courteous service everything done well; done as recommended/ informed. Easy scheduling. Clean and modern facilities More

by Jasonluebke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron Allen, Jose Cruz, Matt Alfaro

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Nov 26, 2024

Lake Chevrolet responded

Thank you so much for your wonderful review! We're thrilled to hear that you experienced prompt and courteous service at Lake Chevrolet, and that everything was done to your satisfaction. Our team works hard to provide a clean and modern environment, and we're glad that made a positive impression. We look forward to welcoming you back for your next visit! Sincerely, The Team at Lake Chevrolet

November 08, 2024

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She was very professional at what she did. She always kept a smile on her face and she was very polite. I appreciate her customer service. It was definitely worth it and it was amazing. We nee More

by jazminblue1979
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Workmanship
Service Time
Recommend Dealer
Yes
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Nov 11, 2024

Lake Chevrolet responded

Thank you so much for your kind words! We truly appreciate you taking the time to recognize the professional and friendly customer service you received at Lake Chevrolet. It means a lot to us to hear that you had an amazing experience. We hope to see you again soon! Sincerely, The Team at Lake Chevrolet

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