Yatin Kamble

Manny is a great service advisor! He's helped me many times with my sprinter van! He's helped me many times with my sprinter van! More

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I only have excellent things to say about Jonny Plam and the Mercedes dealership in Sudbury. It was a pleasure to work with Howard Rosenberg to buy both my car and my hudbsnd’d car. Johnny is a wonderful te the Mercedes dealership in Sudbury. It was a pleasure to work with Howard Rosenberg to buy both my car and my hudbsnd’d car. Johnny is a wonderful technical teacher. He is patient and explains everything very well. He helps also any time a question is texted to him and I really appreciate that so much. More

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During the sales process, Howard was exceptionally knowledgeable about the product and went above and beyond to help me place an order on the exact car I wanted. When issues arose on the manufacturer’ knowledgeable about the product and went above and beyond to help me place an order on the exact car I wanted. When issues arose on the manufacturer’s side, he worked diligently to find a solution. His patience was remarkable, even as I called and texted frequently with questions and concerns while the dealer trade partner proved difficult to work with. At delivery, Jonny was immediately ready to get to work, walking me through the many features of my technology-packed car. His deep knowledge of Mercedes-Benz products and genuine passion for helping customers were evident from the start. Beyond covering the basics, he offered thoughtful, personalized tips to help me tailor the car for my daily use—making the experience both informative and enjoyable. Finally, I want to thank Celio and Brad for stepping in to assist when complications arose during the dealer trade and vehicle location process. Their outreach and support were greatly appreciated. More

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Dakota, our sales consultant was very helpful throughout the process. She proposed different models/options based on what I was looking for. She was very responsive throughout the process. Thanks! the process. She proposed different models/options based on what I was looking for. She was very responsive throughout the process. Thanks! More

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!!!To the Owner of This Dealership!!! On October 17, 2024, we purchased a 2016 Audi Q5 for $17,000 paid upfront. I am writing this publicly after weeks of unresolved issues, repeated follow-ups, and con 2024, we purchased a 2016 Audi Q5 for $17,000 paid upfront. I am writing this publicly after weeks of unresolved issues, repeated follow-ups, and continued lack of transparency from your team. 1. Misleading Advertisement and Poor Sales Experience The advertisement stated the car had one previous owner, but the CarFax revealed four. The salesperson was unprepared, admitted this was their first sale, and could not answer basic questions about the vehicle. Question: “How do we connect the navigation system?” Answer: “Oh, here is the dash cam!” 🤦 This raised red flags and gave us an uneasy feeling from the beginning. 2. Warranty Discussion At the finance office, I requested comprehensive warranty options and pricing. I was offered a 3-year, $3,000 warranty that only covered electronics. Thankfully, I declined it. If I hadn’t, my total would have ballooned to $20,000—a price completely unjustified considering what followed. 3. Immediate Mechanical Issues: Oil Leak and Safety Concerns Day 1: Since we picked up the car from the dealership a burning oil smell came through the vents when using the AC or fan. Day 10 (Oct 27, 2024): “Low oil level” warning appeared. I paid $125 for an oil change, but the smell persisted. Day 26 (Nov 12, 2024): Paid an additional $522 to identify and fix an oil leak and clean significant oil buildup under the engine—a fire hazard and clear evidence the car was not safe to drive at the time of sale. Even after repairs, I had to top off oil every 300 miles. I kept a case of Castrol oil in the car at all times, anticipating constant issues. On July 4, 2025, after 9 months of purchase and Odometer recording only 2600 miles while driving locally, both the EPC light and check engine light came on. 4. Dealership’s Response On or around July 8, 2025, I brought the car back to your dealership for inspection. A service department employee told me: “Sir, I recommend taking the car to an Audi dealership—we’re not specialized in Audi vehicles.” My response: “Then why did you sell me an Audi without first having it inspected by someone who is qualified?” The head of your service department tried to downplay the issue, saying he also owns an Audi and “oil leaks and consumption are normal.” I emphasized: “The problem is not oil consumption. The problem is MY ENGINE BROKE DOWN.” 5. Zero Accountability After leaving the vehicle with you for four days, my wife received a call to pick up the car, with the GM claiming over the phone that this issue is not your dealership’s responsibility. This phone call, like the rest of our communications was provided with no response. Following this, my wife left a review and received a reply suggesting we contact Arshad, your GM at farshad@herbchambers.com. We did. No response. My brother-in-law also followed up. No response. We called to speak with the GM. No one answered. No one returned our calls. It’s now been three weeks—our car is still sitting outside. What We’re Asking: You advertise transparency, fairness, and accountability as core dealership values. If that’s truly the case, we are respectfully demanding a clear and written public response from someone in leadership: Do you, as the Owner, General Manager, or CEO, have anything to say? We have: Emailed Called Left reviews Provided our home address, email, and phone number We have made every effort to handle this respectfully and privately. Your silence speaks volumes. If You Still Choose Not to Respond, We Will Proceed With: Reporting this incident to Herb Chambers Corporate and Mercedes-Benz USA Filing a formal complaint with the Better Business Bureau Contacting the Office of Consumer Affairs Consulting legal representation for further guidance We are asking for transparency and accountability. If you believe this is not your responsibility, then put that in writing. Either way, we are prepared to pursue the proper legal and consumer protect More

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Jonny is excellent! !! He walked me through all important features for our new GLC300. He is really an expert about the car and extremely knowledgable. This is our first !! He walked me through all important features for our new GLC300. He is really an expert about the car and extremely knowledgable. This is our first Mercedes-Benz, and we’re very excited about it. Vito, Yatin, Dominique, Daniel, and Brad all provided excellent service and were incredibly helpful throughout the entire process. More

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My experience working with Vito and Jonny was excellent. Great personalities, very friendly, extremely helpful, very knowledgeable and Jonny was kind to help me set up my car and offered any future support Great personalities, very friendly, extremely helpful, very knowledgeable and Jonny was kind to help me set up my car and offered any future support or lessons. More

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My visit to Mercedes-Benz of Sudbury was a great customer experience that exceeded my expectations. It started with a friendly face that greeted me when I walked through the door and continued on with the p experience that exceeded my expectations. It started with a friendly face that greeted me when I walked through the door and continued on with the prompt and professional sales associate Dynae Danakos. I was impressed with how she personalized my purchase experience to help me identify what vehicle would best fit my family and I. Kudos to the exceptional customer service that led to my new car purchase. More

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The level of professionalism from Howard, Johnny Pham, Yatin and Bradford was truly impressive. This dealership have set the standard, it will be hard to go anywhere else after this experience. Thank you Yatin and Bradford was truly impressive. This dealership have set the standard, it will be hard to go anywhere else after this experience. Thank you for such a smooth experience with the purchase! More

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Dynae was easy to work with, listened to what I was looking for in a vehicle, answered my questions thoroughly, and was a pleasure during my whole car buying experience . I never felt pressured and was looking for in a vehicle, answered my questions thoroughly, and was a pleasure during my whole car buying experience . I never felt pressured and was beyond pleased with how smooth the whole process was. I always dread car shopping but Dynae actually made it enjoyable. It took less time to get my old car traded in and to purchase my new one than it took me to get a new cell phone e at the AT&T store. I can’t recommend Dynae highly enough! More

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