Xavier Troupe

This was the first time buying a car on my own and I had a fantastic experience! Xavier was busy with another customer when I arrived, but he promptly had another sales associate, Marcus, help me out. No a fantastic experience! Xavier was busy with another customer when I arrived, but he promptly had another sales associate, Marcus, help me out. No waiting around to get started. He was able to answer all of my questions and took the time to make sure I felt comfortable throughout my experience. They did a great job of hitting my financial goals too. All of the staff were very friendly and knowledgeable. The shop did a fantastic job of detailing my Jeep! I highly recommend this dealership! I love my new vehicle!!! More

by JDreger Verified Customer Verified Customer

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Very friendly and wants you to be happy with your choices. No pressure to buy. choices. No pressure to buy. More

by SPARKLITONE Verified Customer Verified Customer

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Greg and Brandon were very professional, gave me various options and choices. I am pleased with my purchase and will be back in the future if KIA offers a solid vehicle. Dynasty who was the initial contac options and choices. I am pleased with my purchase and will be back in the future if KIA offers a solid vehicle. Dynasty who was the initial contact was also a pleasure setting up my appointment. Job well done! More

by SCOTTRBRUNI Verified Customer Verified Customer

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Feels very comfortable when dealing with the staff. They remember my name and make sure I am comfortable during my stay. They remember my name and make sure I am comfortable during my stay. More

by roximom06 Verified Customer Verified Customer

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The vehicle was ready to test drive at my appointed time. Xavier was friendly and able to answer questions about the car. They were willing to deal only a little bit on the price. Once I decided to purcha Xavier was friendly and able to answer questions about the car. They were willing to deal only a little bit on the price. Once I decided to purchase, I felt rushed through the paperwork I had questions about the paperwork 2 days after the purchase and the finance rep was kind enough to help me work through all of my questions More

by SPAR0HWK Verified Customer Verified Customer

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Everything was great. Xavier was helpful. Car is great but it did not come with car mats for the front or back. Xavier was helpful. Car is great but it did not come with car mats for the front or back. More

by GALDUST75 Verified Customer Verified Customer

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Very clean, well maintained with friendly staff that helped me find an affordable vehicle. Not pushy and let me take my time. helped me find an affordable vehicle. Not pushy and let me take my time. More

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We worked with Xavier who went above and beyond. He assisted us in identifying key features that were important to have in our next vehicle. After this Xavier took it a step further by locating the He assisted us in identifying key features that were important to have in our next vehicle. After this Xavier took it a step further by locating the right vehicle and had it quickly brought in for us. They gave us a fair trade in value on our 2020 Kia to put towards our new 2024 Kia. I highly recommend others to bring their business Xavierat Kia of Waukesha!! More

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We went to this dealership to look at a vehicle, called ahead to make sure the vehicle was clean from snow so we could look at the paint and test drive it. Upon arrival, the vehicle was clean up enough to ahead to make sure the vehicle was clean from snow so we could look at the paint and test drive it. Upon arrival, the vehicle was clean up enough to drive and running to warm up. I test drove the vehicle and the wheel began to violently shake above 45mph sure to balancing issues. We declined the vehicle as I'm not buying a car that needs maintenance and the manager, Brandon, began trying to explain the snow in the "wheel wells" (body of the car, not the rotating wheel) can hinder balance issues and it's been a common issue with snow in his 20+ years in the business. He pointed to the snow in the rim of the tire, not the wheel wells, but kept referring to the wheel wells. He was upset I was still declining the vehicle and asked "did you expect us to thaw the vehicle" where I responded "well if it's a common issue in your 20+ years, we did ask you to clean the vehicle enough for a test drive" where he turned his back on me and told me to have a good day, basically kicking me out of the store. For this to be a manager... No KIA for me and no more Russ Darrow. Left a bad taste in the brand and the company! Purchased a vehicle at another location. More

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Xavier was amazing to work with, he made our car buying purchase a breeze. We went to look and came home with a car. We didn’t feel the pressure you normally do when going to a car dealer. Highly recommend purchase a breeze. We went to look and came home with a car. We didn’t feel the pressure you normally do when going to a car dealer. Highly recommend. Everyone was very friendly! More

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