Wyatt Andrews

The sales department was wondering and the finance department was peaceful would recommend for any new nissan’s department was peaceful would recommend for any new nissan’s More

by lesliekp02 Verified Customer Verified Customer

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Meet Mr. Scamala. The manager at Tony Serra Nissan in Cullman that refused to talk to me and refused to give me his name. Based off the scam he is trying to Scamala. The manager at Tony Serra Nissan in Cullman that refused to talk to me and refused to give me his name. Based off the scam he is trying to run on good folks, I can see why he didn’t want to give me his name. I went in to purchase a vehicle from Tony Serra Nissan and told them all they have to do is treat me fairly and I won’t haggle with them. We can both walk away satisfied. One of the first things I told the sales rep was that I do not need the warranty and wouldn’t purchase the vehicle with a $4,300 warranty that is worthless. I told them up front that I have the means to take care of anything that might happen. When we sat down at the negotiating table, the warranty comes back into play. I told my sales rep that I would walk out if they cannot remove the warranty. He said he understood and marked it off the paper and promised me they wouldn’t charge the warranty. He asked what my credit score was and I told them I have no idea and didn’t need to know, I can get the best rate available without an issue. He says ok and they go back to the manger’s office to work up numbers. At this time one of their floor managers, Jason, comes out with my sales rep. He says “I have a great deal for you. You can get the car with 2k down and $670 a month”. The car I was purchasing was listed at $29,000 and they were giving me $52,500 for my trade (low but that’s ok) and I owed $56,853 so there was $4,353. I was putting $2k down so the $2,353 was added to the price plus the doc fee of $799 (I agreed to pay the doc fee without haggling because I’m cool with people making money). I asked how he was getting to the $670 a month number but the math ain’t mathin. He was hesitant to tell me that my interest rate was 8.3 but I eventually got that out of him and after I used my interest rate calculator I figured out that there was an extra $4k in there somewhere. Guess what it was…. THE WARRANTY THAT I HAD ALREADY TOLD THEM I WOULD NOT DO THE DEAL IF IT WERE IN THERE. At this point, I told them that they were trying to scam me on a high interest rate and add the warranty back in there. Jason apologized and said that Mr. Scamala made him add it back in. He comes back and magically got my interest rate down to 6.3 and removed the warranty. I told him at this point I wouldn’t do a deal unless Mr. Scamala come out and talk to me. Of course he refused like a natural born scammer while hiding in his office. I leave and on my way home I receive a call from my rep apologizing for the managers actions and wanted to know if I would come back and do a deal. I respected the fact that he called and went back to do the deal. And frankly I’m tired of looking at vehicles. I agree to pay 2k and finance $33k. By this time we have a screaming baby and have been there for five hours and I’m ready to leave. I get home and look at the paperwork and notice one page showed the amount owes was $33k and the itemized page had me financing $35,293. THEY ADDED A ROADSIDE HAZARD FOR $2,293 that apparently covers your tires. Do you know how many tires I can buy for $2,300 dollars… I called up there and talked to the finance manager and he stated that that was not part of the deal and his paperwork showed that I was financing $33,000. I had to point him to the page where this was added. He said “ I don’t know how that got in there. That wasn’t supposed to be on there.” He redid the paperwork and took it off. If you’re doing the math, that’s $4,300 warranty, $2,300 roadside hazard (no xxxxxxx would need) plus the interest on those that they tried to get on a 8.3, that’s over $10k of my hard earned money that they tried to scam me out of. This one hits home because it was in our home town. I pride my self in offering the Cullman community the best value and selling with integrity. I feel obligated to ride scammers from the sales culture of Cullman. My dad taught me a long time ago that pigs get fat and hogs get slaughtered. It’s time for More

by alexrichter222 Verified Customer Verified Customer

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Very unprofessional. Service techs seem lack in knowledge and will give the run around. The entire dealership is a joke highly recommend shopping elsewhere For purchase o Service techs seem lack in knowledge and will give the run around. The entire dealership is a joke highly recommend shopping elsewhere For purchase or auto service. Complete Circus at Tony Sarah Nissan Cullman, Alabama! More

by Jish Verified Customer Verified Customer

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Absolutely the best new car buying experience I have ever had! Thanks so much to Deacon! had! Thanks so much to Deacon! More

by acordes1952 Verified Customer Verified Customer

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Jason and the team here are amazing and fun to work with. Definitely will recommend Definitely will recommend More

by kmrmom99 Verified Customer Verified Customer

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They are respectful and they work with you they will get you in a new ride you in a new ride More

by mackie jacobs Verified Customer Verified Customer

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Sales, service, everything about the place is awesome! Highly recommend! Great place to shop for a new car or have one serviced. Highly recommend! Great place to shop for a new car or have one serviced. More

by CullmanCounty256 Verified Customer Verified Customer

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Wonderful atmosphere with a phenomenal group of people that are willing to find you the exact vehicle to suit your needs. Tremendous service department that takes great care of all the vehicles in house o that are willing to find you the exact vehicle to suit your needs. Tremendous service department that takes great care of all the vehicles in house old and new. Would recommend to anyone in the area that is looking for a vehicle! More

by deaconprkr Verified Customer Verified Customer

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Jason and his team were phenomenal such a fun experience buying my new pathfinder. I love my new vehicle. buying my new pathfinder. I love my new vehicle. More

by GREG.LUNCEFORD Verified Customer Verified Customer

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I don't even want to give one star! I bought a car about 2 months ago. Engine light came on before I even got out of Cullman. Was told your dealership would fix the car. Was then sent t I bought a car about 2 months ago. Engine light came on before I even got out of Cullman. Was told your dealership would fix the car. Was then sent to Huntsville Bill Penny because Catalytic Convertor is bad. Bill penny said it has an aftermarket Catalytic convertor. They did nothing to fix it. So I went back to Tony where Rhett said Chuck would order parts and fix the car. Almost 2 months later nothing, was told parts are hard to get. NOTHING! I called Mitsubishi in Biringham and they said 2 days for parts. I have reached out to Rhett and to parts again today June 15th was told they would look into why the parts arent there and they would call me right back. ONCE AGAIN I GET NOTHING! I am also seeking consultation for Lemon law on this dealership if you all can't make this right. I have a planned trip out of state soon and my car is not fixed! Also the A/C quit working today. More

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