Willy Polanco
Willy Polanco at Ocean Cadillac

Willy Polanco | Page 2

Brand Ambassador

Ocean Cadillac

17800 Ipco Rd
Miami, FL 33162

Contact Me
4.6
32 Reviews

Hello I'm looking forward to providing you a Luxury VIP Experience like never before!

Dealership Experience

2 yrs, 10 mos

Industry Experience

2 yrs, 10 mos

Specialties & Trainings

Cadillac Certfified

4.6

32 Reviews

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32 Reviews of Willy Polanco

November 30, 2024

Dealership Rating
Employee Rating

La atención fue excelente, fueron muy amables y te apoyan en todo el proceso, Willy buen vendedor More

by francisgonzalezdesousa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 02, 2024

Ocean Cadillac responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

November 30, 2024

Dealership Rating
Employee Rating

Visiting from family here Clearwater saw they had an xt6 in our price range. Wasn’t happy with their trade in offer but was satisfied in the end with our deal More

by Albrightdean
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fernando Diaz, Jesse Henry

Dec 02, 2024

Ocean Cadillac responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Dean, feel free to contact us at your convenience.

November 27, 2024

Dealership Rating
Employee Rating

From my first phone call with Willy, thru the entire search, car instructions which are more detailed with the new vehicles, to negotiations and delivery of my brand new car!! Willy was great! A delight More

by SK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Lombrozo, Zachary Dehring , Victor Lopez

Nov 27, 2024

Ocean Cadillac responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Willy! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

November 27, 2024

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Employee Rating

Willy was great. But after sale I found defect in color cover. Went to Cadillac Ocean service and met with rude, unprofessional manner by service employees. Basically More

by azarnovruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adriana Molina , Fernando Diaz, Albert Prat, Orlando (not sure about surname)

Nov 30, 2024

Ocean Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Nov 30, 2024

Ocean Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Nov 30, 2024

azarnovruz responded

3053990937 Azarnovruz@icloud.com

November 17, 2024

Dealership Rating
Employee Rating

Estoy muy contento con trato de diler y muchas gracias a Willy q me atendió bien muchas gracias More

by dailysperdigon91Dailys
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 18, 2024

Ocean Cadillac responded

Thank you for choosing Ocean Cadillac. Your feedback and rating mean a lot to us. We're glad Willy was able to help, and we hope to see you again!

November 17, 2024

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Employee Rating

Estoy realmente complacido con el dealer y en especial con Wuily por su gentileza y profesionalidad muchas gracias More

by angelmanuel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 18, 2024

Ocean Cadillac responded

Thank you for your business and this review. We're happy to hear that Willy and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 02, 2024

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Employee Rating

"Ocean Cadillac's staff is truly exceptional! From sales to service, every team member demonstrates outstanding expertise, kindness and commitment to customer satisfaction." More

by DBA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Enrique Capiro, Michael Lombrozo, Jacob Joseph , Maritza De Los Santos, Fernando Diaz, Victor Lopez, Albert Prat, Angel Rodriguez

Nov 04, 2024

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 29, 2024

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Employee Rating

Angel fernando And Victor were very honest through the process. We actually are paying for a car that we like not a high amount for a car that has a low price. This car is beautiful perfect for me and my More

by Gcintron73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fernando Diaz, Victor Lopez, Angel Rodriguez

Oct 29, 2024

Ocean Cadillac responded

Here at Ocean Cadillac, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

October 29, 2024

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Employee Rating

Willi, muy paciente y muy profesional. Hasta el final conmigo y me consiguió el auto que quería. Lo recomiendo 100%. More

by Enrique
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 29, 2024

Ocean Cadillac responded

Here at Ocean Cadillac, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, Enrique, and it was a pleasure having you at the dealership. We appreciate your review!

October 28, 2024

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Employee Rating

Willy was fantastic start to finish. He is very knowledgeable and answered all of my questions. A consummate professional. More

by Gregbaldwin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Sanchez

Oct 28, 2024

Ocean Cadillac responded

Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business, Greg, and hope to see you again soon!

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