Willie Reyes
Willie Reyes at South Bay BMW

Willie Reyes

Service Consultant

South Bay BMW

18800 Hawthorne Boulevard
Torrance, CA 90504

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48 Reviews
not yet
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48 Reviews

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48 Reviews of Willie Reyes

November 23, 2022

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Employee Rating

Service Advisor Alfonso is top notch and will only suggest what is needed for your car to be in tip top condition. I trust him with all my service needs for the past 4 years. Thank you so much for you More

by marikagapuzz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darryl Kwock , Alfonso Quinones

Nov 30, 2022

South Bay BMW responded

Hello Marika, thank you for sharing your five star review with us at South Bay BMW! We're glad to hear you can always trust and rely on Alfonso for all your service needs. Thanks for always choosing South Bay, we look forward to your next visit!

September 16, 2021

Dealership Rating
Employee Rating

Pour service from dealer disappointed I had a bad service and experience with this dealer it’s not convince to use this dealer, warranty service More

by Mara_koszar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 18, 2021

South Bay BMW responded

Hello, we are very disappointed to read about your recent negative experience with us here at South Bay BMW. We would like to do all that we can to turn your experience into a positive one. Could you please directly contact our customer service team about your experience? We look forward to connecting with you soon! customerservice@mckennacars.com

June 09, 2021

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Employee Rating

I have a very dissatisfactory experience with McKenna Motors (South Bay BMW) services. To me, they don't even know the meaning of the crucial word "Service" means. I went out to the scheduled appointment More

by RNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 15, 2021

South Bay BMW responded

Hello, We are displeased to hear about your recent service experience with us here at South Bay BMW. We are sincerely sorry that you feel this way. Could you please directly reach out to our customer service management team about this? We want to do all that we can to turn your experience around for the better and show you the kind of customer service that we are proud to share. We look forward to hearing from you soon! customerservice@mckennacars.com

April 21, 2021

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Employee Rating

The service department sucks. They had my car for three weeks, called me to tell me my vehicle was ready. I paid $4000, get my car and the receipt said they road tested it. When I get in, the check engine More

by Stephen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Darryl Kwock , Dan Grammer, Timothy McIntosh, Graciano Perez, Alen Yadegar

Apr 27, 2021

South Bay BMW responded

Hello Stephen, we are disappointed to hear about your recent experience in our service department here with us at South Bay BMW. We are so sorry to hear that you felt you wasted your time with us. We would like to do all that we can to turn your experience around for the better. Could you please reach out to our customer service management team about this? We look forward to hearing from you soon so that we can get started on improving your time here! customerservice@mckennacars.com

Apr 27, 2021

Stephen responded

What’s the point. The service department manager was absent Or nonexistent. The person in charge was never available to solve my issues, however that person had plenty of gatekeepers who kept me from speaking with anyone in management. $4000 and three weeks to install a $480 part. And I didn’t even get a car wash.

January 05, 2021

Dealership Rating
Employee Rating

Excellent service never had a bad experience always keeps me up to date and makes sure all of any problems are solved couldn’t ask for a better service More

by 85herejuan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 05, 2021

South Bay BMW responded

Hello, thank you for sharing your recent 5 star service experience with Willie here with us at South Bay BMW. We are thrilled to hear that you have never had a bad experience with us. Thank you for making us your trusted dealership of choice, and we are here for you anytime you need. Enjoy the road ahead!

December 01, 2020

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Employee Rating

My BMW service was excellent from easy online scheduling to the prompt and courteous attention of service advisor. They even washed my care. Completely Stress-free! More

by Smj6594
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jorge Gonzalez

Dec 01, 2020

South Bay BMW responded

Hello, thank you for sharing your recent 5 star service experience with Jorge here with us at South Bay BMW. We are pleased to hear that your experience with us was excellent, easy, courteous and stress-free. Thank you for making us your trusted dealership of choice. We hope that you enjoy every mile ahead!

April 07, 2020

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Employee Rating

Willie Reyes is the only person I will work with I have worked with Willie for five years and wouldn't consider working with anyone else. He is a straight-shooter, polite, helpful and very respectful More

by Pam
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Apr 08, 2020

South Bay BMW responded

Hello Pam, Thank you for sharing your recent 5 star experience with Willie here with us at South Bay BMW. We are pleased to hear that your experience with him is polite, helpful and respectful. Thank you for being part of the South Bay BMW family for five years now! We hope that you stay safe and healthy!

September 28, 2019

Dealership Rating
Employee Rating

Always great service Vee, always helps. keep it up man. Every time I come in everyone is so professional and I have been coming here for several years, From valet’s Gus More

by Chaley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Grammer, Graciano Perez

Oct 02, 2019

South Bay BMW responded

Hello Chaley, Thank you for sharing your recent 5 star experience with us here at South Bay BMW. We are pleased to hear that Vee was helpful and professional. Thank you for continuing to do business with us here, and we are always here for you anytime in the future! Enjoy the road ahead!

July 19, 2019

Dealership Rating

Arrogant sales name dante!! I tried to purchased the BMW from this dealership,our sales named Dante was so rude and uneducated. DO NOT DEAL with this person named DANTE!!! More

by Ade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Steve Marx

Jul 23, 2019

South Bay BMW responded

Hello Ade, We are very displeased to hear about your recent experience with us here at South Bay BMW. We apologize that you felt our team was being rude. If you could please tell us more about your experience, we want to do everything in our power to help turn your experience around! We have our customer service management team looking into this. We sincerely look forward to hearing from you! customerservice@mckennacars.com

May 29, 2019

Dealership Rating
Employee Rating

Willy is the best Always get great service from Willy. Excellent team member. He makes that personal connection and takes time to understand your concerns and makes sur More

by adamw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 04, 2019

South Bay BMW responded

Hello Adam, Thank you for sharing your recent 5 star service experience with Willy here with us at South Bay BMW. We are pleased to hear that your experience was excellent and personal. Thank you for choosing us here, and we are here for you anytime. Enjoy the road ahead in your Ultimate Driving Machine!

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