Willie Caldwell III | Page 14

No words to explain We had BMW's for 20 years before buying an ML several years ago. BMW service was excellent but Willie Caldwell and Mercedes Benz of Mortistown re-defi We had BMW's for 20 years before buying an ML several years ago. BMW service was excellent but Willie Caldwell and Mercedes Benz of Mortistown re-define the definition of excellence in service. The way he treats my wife and I puts the concierge at the Ritz to shame. I've never had a service experience like and it wasn't just once. It happens every single time. More

Print

Incompetent Mechanic and Management that Defends Them Let me start by saying I am Mercedes Benz customer for life. I have had 3 different Mercedes and loved every dealership. Recently got my Service B do Let me start by saying I am Mercedes Benz customer for life. I have had 3 different Mercedes and loved every dealership. Recently got my Service B done on my 2009 C300 Mercedes at the 75K Mark with the Morristown Dealership. The rep informs me that my front brakes and rooters need to be changed and gives me a quote for it. I decide to get a price quote from a local mechanic (first time I decided to double check on price). I take it to PepBoys and they come back telling me that my front brakes were totally fine and didn't need to be changed (they are at 70%) but its my caliber box that needs to be fixed as one of my rear brake is at 20% and the other is at 90%. I then take it to another mechanic since I have little faith in PepBoys and trust the dealership over them and get the SAME EXACT RESPONSE from the second mechanic. Take it back to the dealership, hoping they can at-least look at it again, tell me it was their fault and give me a plan of how they will win my trust back and I get the Manager, Nelson call me back after looking at the car and saying his words, "We looked at it, We would have caught this issue next service around but now that you caught it, we can fix it and here's the quote for it. Out mechanic looked at one side of the brakes which were at 90% and didn't check the other side" No apology, no nothing. As if that's the service I expect when I pay top dollars for servicing and inspection on my car. I not only get treated like crap, but their attitude towards missing such a big issue is so nonchalant that it tells me they don't care two hoots about the customer or providing a decent service. I should have known that their mechanics are bad, when one year ago their mechanic forgot to plug my lights back which drained my cars battery while servicing the car. At that time, I just thought of it as a human error but coupling it with the dealership's bad attitude is the biggest concern here. More

Print

Service on Jan 9, 2015 A message popped up saying that my wife's leased GLK (14,000 miles, 28 monts old) was due for servicing. She assumed it was just for another oil chan A message popped up saying that my wife's leased GLK (14,000 miles, 28 monts old) was due for servicing. She assumed it was just for another oil change. She scheduled an appointment, took the car in and waited over 2 hours and was given the gift of a bill in excess of $650. Included was the oil change, new windshield wipers, some other time of air filter (unrelated to the engine) and among other things, windshield wiper fluid which I had put in the night before. No estimate of cost was ever provide pre-servicing. Clearly my wife felt that she was misled but since she needed the car, she paid. This is our fourth and LAST Mercedes. My car (Japanese) which is also leased gets free servicing. More

Print

great service If you read my review- the sales department of MB of morristown needs a total revamp including training and relationship building. However, the person If you read my review- the sales department of MB of morristown needs a total revamp including training and relationship building. However, the person in the service department who needs a lot of credit is Willie Caldwell- he is awesome friendly, gets the job done, he personally came to clean the wheels of my car because it was not done correctly. he goes above and beyond and i wish he trained their sales guys on how to build the relationship. willie is an asset to the service center More

Print