Willie Caldwell III | Page 13

Over and above The day of a long business trip I had two tires blow out on nj turnpike. That was the worst of it and it got much better once I arrived at MB. I was a The day of a long business trip I had two tires blow out on nj turnpike. That was the worst of it and it got much better once I arrived at MB. I was able to make flight and get a loaner immediately . It is unfortunately uncommon these days to have companies offer and recommend alternatives to both get the job done and make it even more convenient for you. Willie ensured that under his watch , I received both my 100% services car and delivered it to my house and picked up the complimentary car for me. All while I was away on business . He went out of his way to make those accommodations! Thank you !! Mike Z More

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Now THAT'S service! Willie Caldwell has been my service representative for over 10 years. He's always been "there for me" to help with whatever service I needed. I've o Willie Caldwell has been my service representative for over 10 years. He's always been "there for me" to help with whatever service I needed. I've owned many MB cars. I've seldom found anyone as helpful as Willie. Most recently we urgently needed an ignition key replaced. Usually (for security reasons) this is a daunting task. Expected to take two days, Willie, with the help of Mike O'Donnell in Parts Department, had a replacement key in less than 22 hours! Willie has never let me down. Cars are machines. They can malfunction. The level of professionalism with which they're repaired is what sets Willie Caldwell & Morristown Mercedes apart from all other Mercedes Service facilities I've used over my 35+ years of Mercedes ownership. Well done. More

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Emphasis seems to be on making the sale, period. If it were not for the determined attentions of the Service Advisor (Willie Caldwell), I would feel alone and adrift since my purchase. The first car( If it were not for the determined attentions of the Service Advisor (Willie Caldwell), I would feel alone and adrift since my purchase. The first car(of two) bought this Fall was delivered with some marks -agreeably minor -- which were to be corrected -- and weren't ever addressed, even mentioned, again. I understand the salesman is a good producer so nothing more can be expected. What does this tell a customer? My niece is to replace her top of the line SEL 550 or whatever is best and another friend is researching my husband's knowledge bank on GLK's. All --the best -- I can tell them is to work through Willie. Getting the Boomshine done annually is an excellent investment and Willie handled this well, and additionally some striping/monogramming which the customer(me) wanted. More

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Recommending Willie Caldwell & Mercedes-Benz of Morristown As is always the case, I received exceptional service from Willie Caldwell and his staff during my recent service at Mercedes Benz in Morristown NJ. As is always the case, I received exceptional service from Willie Caldwell and his staff during my recent service at Mercedes Benz in Morristown NJ. I have an older model year car (2007) and it is still performing well after 118,000 miles thanks to the high quality maintenance and consistency of this service center. Willie is always a pleasure to work with and my car looks and smells new after every visit! More

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Best Service Center Bar None The Mercedes of Morristown Service Center provides exceptional service. I have not experienced this level of service at any other dealer anywhere. Con The Mercedes of Morristown Service Center provides exceptional service. I have not experienced this level of service at any other dealer anywhere. Convenient appointments are plentiful, loaners are readily available and service is always provided with a smile. More

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Always a pleasant experience My car was in for service B. I always have a pleasant experience and it is all due to Willie Caldwell. He is always so pleasant and extremely helpful. My car was in for service B. I always have a pleasant experience and it is all due to Willie Caldwell. He is always so pleasant and extremely helpful. He is always accomadating and explains what needs to be done thoroughly. I can't ask for a better service advisor. More

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Car in for service Great experience, as usual. Willie had our car super detailed after service. Can't say enough wonderful things about Willie. He's polite, gracious, ca Great experience, as usual. Willie had our car super detailed after service. Can't say enough wonderful things about Willie. He's polite, gracious, cares about us having a positive experience when we take our car in. He's the absolute best. More

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Great Service! Mercedes-Benz of Morristown has wonderful service. Willie Caldwell always goes above and beyond to help me and provide me with incredible service. I Mercedes-Benz of Morristown has wonderful service. Willie Caldwell always goes above and beyond to help me and provide me with incredible service. I very strongly recommend Willie and Mercedes-Benz of Morristown. More

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MMB THE BEST DEAL AND FRIENDLY STAFF!` I would strongly recommend you visit Morris Town Mercedes Benz.. to all my Friends and Family.. Having read the reviews by others I was concerned... T I would strongly recommend you visit Morris Town Mercedes Benz.. to all my Friends and Family.. Having read the reviews by others I was concerned... The Negative comments written by others, must be a falsehood... These people did not pressure me into the sale , they could not be any nicer and HONEST ! Thats right and honest salesperson named Kausahi Shah! The Manger a very tall and extremely kind person named Bill Straus , took time and check on the deal to make sure we were happy with the deal. Don't be fooled by the negative reviews, they are not true i am actually buying a 2nd auto from MMB. NOTE Worthy: THe MMB State of the art Service Center, " All Stars" Just got my first Oil Change from Willie Caldwel outstanding service!. George in parts was great also.. More

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Excellent customer service. I've purchased 4 cars so far in my life span, the 4th one being the 2013 S550. I must say, this car is the best I've ever had. Most important is the s I've purchased 4 cars so far in my life span, the 4th one being the 2013 S550. I must say, this car is the best I've ever had. Most important is the service that comes with it. Since I've purchase the vehicle, I've been to a number of Mercedes Benz Service Centers but nothing like Morristown MB. Mr. Willie Caldwell is the best Service Advisor that I ever worked with me through all the vehicle I purchases in my life. Willie Caldwell gave me the assurance that the service on my SCLASS would be Impeccable and I would be more than happy. Willie Caldwell exceeded all expectations on applying excellent customer service with all my concerns and request. I tip my hat to this gentlemen on a job well done. Its because of Willie Caldwell that I've made Morristown MB My home to service my S550. Brice McMillon More

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