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Will Rich
Will Rich
Customer Care Sales Consultant
Koons Clarksville Chevrolet Buick GMC
12421 Auto Drive
Columbia, MD 21029
18 Reviews
18 Reviews of Will Rich
September 05, 2025
Bought a 2025 BMW with low mileage. The dealership refused a third-party inspection, and the air conditioning failed immediately after I drove it off the lot. When I asked about it, I w The dealership refused a third-party inspection, and the air conditioning failed immediately after I drove it off the lot. When I asked about it, I was told it was “just taking longer to cool because of the hot weather.” Unfortunately, that was not the case. Very disappointing experience, and it will be hard to trust another Koons dealer. More
by CK
Other Employees Tagged: Rick Applegate, Barry Geis, Marty Luckey, Randy Balderson, Brian Borg, Glen Mizelle, Barry Geberiel, Ricky Dickens, Phil Glover
September 06, 2024
Everything went great everything was fast no pushy sales person They were very easy to deal with person They were very easy to deal with More
by F small 7431
Other Employees Tagged: Stephen Weaver, Barry Geis, Marty Luckey, Deniz Ulusoy, Lee Shirley, Glen Mizelle, Barry Geberiel, Randy Silver, Phil Glover
July 15, 2024
Do not buy here if you are a woman, unless you want to be talked down to and mansplained. A few sentences I heard at my time at Koons: -you look too young to have two kids -will your husband be ok if you w talked down to and mansplained. A few sentences I heard at my time at Koons: -you look too young to have two kids -will your husband be ok if you want to take this car home today? -do you know what residual value is? -a long winded explanation of how leasing a car works I walked in without checking Dealerrater (rookie mistake) and got the freshest sales rep out of training. He then introduced me to his sales manager who proceeded to explain to me how leasing and trading in cars worked. I would have bought the car today had I not had such a terrible experience. Good thing there are many GMC dealers around :) I will fine one who does not treat you differently because you are a woman. More
by cecece
Other Employees Tagged: Barry Geberiel
December 01, 2018
Awesome Cars, Awesome People! At Win Kelly, you dont feel like a potential customer shopping for a means of transportation, they make you feel like family helping you make a life d At Win Kelly, you dont feel like a potential customer shopping for a means of transportation, they make you feel like family helping you make a life decision. More
by HOPEMAJOR
Verified CustomerOther Employees Tagged: Kevin Bell, Lyle Etzwiler, Michelle Thomas, David Hammond, Cassie Kelly, Rich Northrup, Kacey Burriss
November 26, 2018
Just a friendly business! I like the customer service and I continue to purchase all of my trucks and cars from this dealership. The service department all of the service staff I like the customer service and I continue to purchase all of my trucks and cars from this dealership. The service department all of the service staff are very helpful. Schedule appointment, More
by kevinandbessie1
Other Employees Tagged: Michelle Thomas, Rich Northrup
November 23, 2018
30-day Inspection Went Very Well Win Kelly service department was ready for me and went right to work. The inspection went smoothly. No problems were noted with my 2018 GMC Yukon, Win Kelly service department was ready for me and went right to work. The inspection went smoothly. No problems were noted with my 2018 GMC Yukon, and I was back on the road in' about 15 minutes. Thank you Win Kelly for your good service. More
by LeaHouse
Other Employees Tagged: Kacey Burriss
November 15, 2018
Great experience First time to Win Kelly. Will Rich was great, was able to answer all questions and more. He also took the time to make sure we had everything set up First time to Win Kelly. Will Rich was great, was able to answer all questions and more. He also took the time to make sure we had everything set up and working before we left with our new car. More
by 21144GILL
November 12, 2018
Excellent The entire process from beginning to end was excellent. This is our third purchase from Win Kelly. Very professional and willing to work with you. The entire process from beginning to end was excellent. This is our third purchase from Win Kelly. Very professional and willing to work with you. More
by JANMBURNETT
July 30, 2018
Helped us get a good deal. If you need to get any car from Chevy I would definitely recommend this dealership. They find the best deal and accomadate to your every need. If you need to get any car from Chevy I would definitely recommend this dealership. They find the best deal and accomadate to your every need. More
by NaveedMir
Other Employees Tagged: Rich Northrup, Rob Vecera , Varney Diggs, Stan,Collins
June 15, 2018
Excellent Experience Love my new car! Never felt any pressure. Responses to questions were very quick and helpful. Helped me decide on the perfect car for me. Thank yo Love my new car! Never felt any pressure. Responses to questions were very quick and helpful. Helped me decide on the perfect car for me. Thank you Marty for all your work to make everything go so smoothly, More
by Happy Cascada Owner
Other Employees Tagged: Marty Luckey, Michelle Thomas
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