Will Anderson

Could not have been any better; they took into account my limitations due to my being on oxygen limitations due to my being on oxygen More

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Excellent service department. The staff are friendly and knowledgeable. The service team gets you in and out quickly. The staff are friendly and knowledgeable. The service team gets you in and out quickly. More

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I don't like posting negative reviews, but they are he WtORST. Don't go there unless you want to feel taken advantage of. We were extremely disappointed with the service we received at Columbia Ford. A WtORST. Don't go there unless you want to feel taken advantage of. We were extremely disappointed with the service we received at Columbia Ford. After bringing our car in on three separate occasions, it became clear that we were wrong to trust them. By the third visit, we realized that they lack the honesty and integrity we expected from a reputable dealership. We will NEVER return and will tell everyone we know to stay away. Service: Despite claiming to have "certified technicians," it felt like they were just throwing parts at our car with no understanding of the actual issue. They not only failed to fix the problem, but it also created MORE problems and left us with an ever-growing bill. To make matters worse, they misdiagnosed another problem entirely, forcing us to take the car to multiple other shops for further repairs. Customer Service: We were misled at every turn. They initially told us there was only one way to resolve the issue, but when that didn't work, they replaced three other parts without explanation. When we called them out on their poor service, we were blamed for the problems they caused and were told they shouldn't have even taken my vehicle because its "too old" (its only 10 years old) If you're looking for honest, reliable service, we highly recommend going elsewhere. P.S. A friend of ours, who is a former Ford technician, shared that many Ford dealerships are more focused on making money than providing quality service, often relying on customers' lack of knowledge about cars to push unnecessary repairs. More

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Amber is very professional, kind, and knowledgeable. I trust her expertise and appreciate the effort and honesty she provided. I trust her expertise and appreciate the effort and honesty she provided. More

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Excellent staff in service. Always nice and a pleasure to work with. Highly recommend them. Always nice and a pleasure to work with. Highly recommend them. More

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This is my third visit working with Amber and it has always been amazingly wonderful. She keeps me laughing and she’s very professional always been amazingly wonderful. She keeps me laughing and she’s very professional More

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Ben is the absolute best. Great communication and delivered on time. And good prices. Would recommend Great communication and delivered on time. And good prices. Would recommend More

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They have been very helpful, even when things didn’t go well with an appointment. They really try to fix a problem if it comes up. well with an appointment. They really try to fix a problem if it comes up. More

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Quick service, from making the appt to actual time there. It was great! I had no problems. It was great! I had no problems. More

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Nice gift to busy teachers to pick up, change the oil, and deliver the cars back to our working site! Thanks so much! and deliver the cars back to our working site! Thanks so much! More

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