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Wilder Hickman
Wilder Hickman
Service Manager
Mercedes-Benz of Midlothian
12200 Midlothian Tpke
Midlothian, VA 23113
17 Reviews
Wilder Hickman is the Service Manager at Mercedes-Benz of Midlothian and has over 17 years of automotive experience. Wilder grew up in Fredericksburg, VA, but his passion for cars prompted a move to Houston, TX to train as an automotive technician. Upon graduation, he was accepted into the Mercedes-Benz ELITE technician program and moved to Massachusetts for specialized training in MB vehicles and systems; he graduated as valedictorian. Wilder has leveraged his years of technical experience to bring top-tier customer service to our Service Department. Wilder’s interests are spending time with his wife and their animals. He enjoys board games and spending time outdoors.
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Write a Review17 Reviews of Wilder Hickman
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Helpful 
June 18, 2024
Great service. Very knowledgable. No pressure sale very appealing. Sales rep very informative. Great experience. Very knowledgable. No pressure sale very appealing. Sales rep very informative. Great experience. More
by mhughes110
Other Employees Tagged: Lucas Wadsworth, Ragina Fitz
June 18, 2024
This is my first Mercedes, definitely not my last. Frank Costa was terrific. He listened to my needs, found the perfect fit for me. He was attentive throughout the purchase process and has stayed in t Frank Costa was terrific. He listened to my needs, found the perfect fit for me. He was attentive throughout the purchase process and has stayed in touch, making sure all was going well. My first annual service just occurred, an excellent experience. The staff and service managers were incredibly helpful. They provided a loaner for the day. When I returned at the suggested time, the car was ready. Clean and shiny like new. Excellence - dealership and staff!!! More
by sjaharris
Other Employees Tagged: Ryan Pulley, Frank Costa II, Ragina Fitz , Frank Costa
June 17, 2024
Ragina is intentive to my concerns and detail oriented. She took the time to check which proceedures had been performed within the last few years at other dealer shops. This helped to have the essential She took the time to check which proceedures had been performed within the last few years at other dealer shops. This helped to have the essential work completed in a timely manner and within my budget. Service reception desk seemed to be uncertain and disorganized about my car reservation for matinenance, when Ragina had invited me to leave my car prior to 12 noon to begin the service. More
by EastCoast
Other Employees Tagged: Ragina Fitz
June 15, 2024
I purchased a Certified Pre-Owned Mercedes at a dealership out-of-state and experienced unusually difficult-to-diagnose electrical issues that were recurring for approximately 6 weeks. MB of Midlot dealership out-of-state and experienced unusually difficult-to-diagnose electrical issues that were recurring for approximately 6 weeks. MB of Midlothian worked diligently to diagnose my problem and to ensure the warranty covered the lengthy repair. Their communication was outstanding, and they made sure I was taken care of with excellence. They made a difficult situation an opportunity to demonstrate a superior customer service experience, and I am so grateful for their hard work and professionalism! Both Alan Mansfield, my service advisor, and Wilder Hickman, the service manager, treated me with respect and went the extra mile to help me. More
by hope5
Other Employees Tagged: Alan Mansfield
June 14, 2024
The dealership allowed me to make a service appointment at the last moment, and the agent was very clear and concise as to when my car would be ready and kept me in the loop along the way at the last moment, and the agent was very clear and concise as to when my car would be ready and kept me in the loop along the way More
by stevepetock
June 13, 2024
Great service…. Work completed when told! Friendly service; clean well kept customer wait room. Thank you Work completed when told! Friendly service; clean well kept customer wait room. Thank you More
by GDABOUT59
Other Employees Tagged: Ryan Pulley, Chris Moss, Dylan Anderson, Frank Costa II, Tarek Hakki, Ragina Fitz
June 10, 2024
Great experience overall. Service was excellent and would recommend taking your mercedes to Mercedes of Midlothian anytime. Service was excellent and would recommend taking your mercedes to Mercedes of Midlothian anytime. More
by FOURBRUZ
Other Employees Tagged: Ryan Pulley , Scott Bruington
June 08, 2024
Service dept. is great. Always have vehicle ready and work done correctly. I usually drop off the previous night and they call next day when ready. is great. Always have vehicle ready and work done correctly. I usually drop off the previous night and they call next day when ready. More
by harrysisk51
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