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Wilder Hickman
Wilder Hickman
Service Manager
Mercedes-Benz of Midlothian
12200 Midlothian Tpke
Midlothian, VA 23113
78 Reviews
Wilder Hickman is the Service Manager at Mercedes-Benz of Midlothian and has over 17 years of automotive experience. Wilder grew up in Fredericksburg, VA, but his passion for cars prompted a move to Houston, TX to train as an automotive technician. Upon graduation, he was accepted into the Mercedes-Benz ELITE technician program and moved to Massachusetts for specialized training in MB vehicles and systems; he graduated as valedictorian. Wilder has leveraged his years of technical experience to bring top-tier customer service to our Service Department. Wilder’s interests are spending time with his wife and their animals. He enjoys board games and spending time outdoors.
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Write a Review78 Reviews of Wilder Hickman
June 19, 2025
They are nice to deal with. Expensive but good folks. I had a major repair issue a few miles after my warranty expired and they went to bat for me and delivered the repair for a Expensive but good folks. I had a major repair issue a few miles after my warranty expired and they went to bat for me and delivered the repair for a reasonable price all things considered. More
by GCHALKER
Verified CustomerOther Employees Tagged: Alan Mansfield
June 09, 2025
Staff was very professional on time. Good service. Mercedes-Benz of Midlothian, I recommend to other people thank you Good service. Mercedes-Benz of Midlothian, I recommend to other people thank you More
by NEWYORKTP
Other Employees Tagged: Scott Lambert, Alan Mansfield, Ragina Fitz, Nicole Cutler
June 06, 2025
Worst communication ever from a service department. They believe email is the best form of communication when your car may need service. Very untrustworthy! They believe email is the best form of communication when your car may need service. Very untrustworthy! More
by Big Bay
Other Employees Tagged: Alan Mansfield
June 03, 2025
I had great experience with this dealership! The costumer service was outstanding. I truly appreciate the quality of the work they did! The costumer service was outstanding. I truly appreciate the quality of the work they did! More
by Yoselin Martinez
Other Employees Tagged: Wil Turner, Scott Lambert, Alan Mansfield, Ragina Fitz, Nicole Cutler , Ryan Pulley
May 29, 2025
Great service and very welcoming. Clean and just all out great customer service. I’m glad i went Clean and just all out great customer service. I’m glad i went More
by MMITCHELL140
Other Employees Tagged: Scott Lambert, Alan Mansfield, Ragina Fitz, Nicole Cutler
May 11, 2025
Three days to resolve a simple software update for a faulty sensor?!? Terrible communication to keep me updated faulty sensor?!? Terrible communication to keep me updated More
by gm1
Other Employees Tagged: Nicole Cutler
May 11, 2025
The best Mercedes Service Department and Sales Department. Mercedes Midlothian ROCKS!!!!!!! Such a pleasure doing business with them! Department. Mercedes Midlothian ROCKS!!!!!!! Such a pleasure doing business with them! More
by MYJOJO913
Other Employees Tagged: Ryan Pulley, Shane - my service writer! He is amazing!!!
April 29, 2025
The service was impeccable. Ragina very thoughtful and knows how to treat her customers. It shows she loves her job! Ragina very thoughtful and knows how to treat her customers. It shows she loves her job! More
by jesseforkner
Other Employees Tagged: Wil Turner, Scott Lambert, Alan Mansfield, Ragina Fitz, Nicole Cutler , Ryan Pulley
April 26, 2025
Great customer service, service great and free chips Clean staff nice 1100 hi price todays times. chips Clean staff nice 1100 hi price todays times. More
by BUDMORI1269
Other Employees Tagged: Scott Lambert, Alan Mansfield, Ragina Fitz, Nicole Cutler
April 19, 2025
Patient , friendly. . Honest ❤️ Knowledgeable and well dressed 😉 Tried hard to make me happy when I was trying to figure out a few things . Honest ❤️ Knowledgeable and well dressed 😉 Tried hard to make me happy when I was trying to figure out a few things More
by SARAH.MUMFORD2
Other Employees Tagged: Tarek Hakki
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