Whitney Yates Woods

The absolute worst quick lube service ever! ! After waiting 2 hrs i found my Pickup in the same spot i left it in with the windows down and no service done. The staff was like DEI hires. Don't w ! After waiting 2 hrs i found my Pickup in the same spot i left it in with the windows down and no service done. The staff was like DEI hires. Don't waste your time with this joke of a dealership. When you need service DO NOT go here!! I wanted to talk to the manager and was told no that the service adviser was in charge of me and I could not talk to the Dealership Manager. Imagine that, the Patients run this Asylum. When you buy the top of the line Pickup you expect at least decent customer service. NEVER AGAIN. I hope the management takes this seriously. More

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Zero stars for me. At this point I'm soon tired if dealing with this dealership. I don't recommend this place to any. We had nothing but problems with our "Lemon" car At this point I'm soon tired if dealing with this dealership. I don't recommend this place to any. We had nothing but problems with our "Lemon" car. I've called them after writing a review, and left messages for them to call me back. And still nothing. All I want is for them to fix the problem that should of been done before buying my car. I've told them about this issue with the Vehicle the fist month. now I have to pay out of pocket a large sume of money and still making payments.I would not recommend this dealership to no one. More

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I bought my car from Yates Buick GMC on May 13th, 2023, my car has been in the shop now 5 time since May 2023. I was sold an extended warranty thru Pedro in finance because I was told that the manufactures my car has been in the shop now 5 time since May 2023. I was sold an extended warranty thru Pedro in finance because I was told that the manufactures warranty expired because of the 63,000 miles that were on the carr. My car in back in the shop again because the throttle has to be replaced and it is covered under the manufacture warranty that I was told my car didn't have. I was lied to and it HAS NEVER BEEN DISCLOSED to me until 1/3/2024 that the repair is covered but now I have to pay a $250.00 deductible on the manufactures warranty that I didnt even know existed on my vehicle. The car has been nothing but problem after problem and I don't feel safe in this vehicle and I am not sure if the work is being done correctly. I bought a 2020 crap Encore and I believe this car is a liability and hazard. Yates ought to be ashamed of themselves for lying and selling substandard vehicles to their customers. Bottom line is you guys have lied to me and not once disclosed that there is still a manufacturers warranty on this dang vehicle. More

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