Wesley Mancias
Wesley Mancias at Rockland Chrysler Dodge Jeep RAM
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Wesley Mancias

Pre-Owned Director

Rockland Chrysler Dodge Jeep RAM

60 NY-304
Nanuet, NY 10954

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3.3
49 Reviews

Dealership Experience

5 yrs, 4 mos

Industry Experience

27 yrs, 3 mos

Specialties & Trainings

General Manager - General Sales Manager

3.3

49 Reviews

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49 Reviews of Wesley Mancias

March 21, 2025

Dealership Rating
Employee Rating

My salesman Bryan Estevan was wonderful however the manager, I believe Henry or Wesley or something like that was not pleasant at all. More

by MOMMIEOF3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 30, 2025

Rockland Chrysler Dodge Jeep RAM responded

Thank you for sharing your experience. We'd like to address any concerns, so please feel free to reach out to us at Rockland Chrysler Dodge Jeep Ram.

March 04, 2025

Dealership Rating
Employee Rating

They’re always thoughtful and attentive and feels like working with family. Can’t love them enough. Highly reccomended ! More

by jonathan81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 05, 2025

Rockland Chrysler Dodge Jeep RAM responded

Thank you for your kind words and recommendation. We're happy to be part of your family-like experience at Rockland Chrysler Dodge Jeep Ram.

February 20, 2025

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Employee Rating

Everyone at service provides an excellent experience every time I need to bring my vehicles in for service. They are very detailed, caring and ensure that all the work being done is exceptional. More

by J.A
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 23, 2025

Rockland Chrysler Dodge Jeep RAM responded

Thank you for your 5-star review! We're thrilled to learn that our Service Team consistently provides you with an excellent experience. It's great to know that our detailed and caring approach ensures exceptional work every time. Please don't hesitate to reach out to us here at Rockland Chrysler Dodge Jeep Ram for any future assistance.

February 13, 2025

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Employee Rating

They sold me a 2025 Ram 1500 with an analog Kilometers speedometer, my GPS is also Canadian. So they sold me a Canadian truck in New York. They are refusing to take it back or change it. They let me drive More

by Ali
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Samuel Burgos, Chris Trois, Robert Pearlmutter, Ken Cestero Campos, Oliver McIntyre, Joeluis Ramirez, James Pang, Andrew Gordon, Jimmy DeMercurio , The owner Jonathan as well was there. Everyone harassed me and I have it all recorded on my cellphone.

Feb 14, 2025

Rockland Chrysler Dodge Jeep RAM responded

Hello, Your feedback is important to us, and I would appreciate the opportunity to speak with you regarding the speedometer on your 2025 RAM 1500. Please contact me at your convenience so we can discuss this further. Thank you, Maria Capello Customer Relations Manager (845) 405-7698

Feb 17, 2025

Rockland Chrysler Dodge Jeep RAM responded

Dear Mr. Ali, I wanted to address the reply you recently posted. The reason you did not receive a call from me is because I did not receive a voicemail. It appears you have used a different name when posting your reviews on social media. While social media is a valuable tool for expressing concerns, it’s essential to remember that there is another side. Regarding your issue, it’s important to note that we are not the manufacturers of the vehicle, but we were always willing to resolve the matter. I must clarify that you and several of your friends entered our dealership and became combative with staff, prompting ...

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Feb 16, 2025

Ali responded

You guys Writing back to me on here just to show the public you care, when in fact you don’t care about nothing but selling one car and losing 10 more sales. You have bad management that lost 3 other trucks we were ready to leave with. Only because you wanted to sell me a bad truck that you got for very cheap and couldn’t sell it for anyone else. You people knew the speedometer was in kilometers and the GPS is Canadian, the whole truck was made for Canada and not the US and yet you sold it to me and turned your back. So Maria, I tried calling you back and left you a message 2 days ago and you never called me ba...

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Feb 17, 2025

Ali responded

Maria I’m sure you know who I am and the name I used is the name I purchased the truck under. First of all, my truck does NOT have a manufacturer issues, yet. My truck is Canadian and my analog speedometer is in kilometers. I live in New York and I use the truck in the United States now without knowing what my speed is. So you sold me a truck that doesn’t meet the us safety standards. Everyone knew the truck has a kilometers speedometer and yet you sold it to me. You never disclosed it to me or even told me, you just ran a scam so easy on your good customers. Second, when I was there I called the police and no...

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February 09, 2025

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Employee Rating

The service department is an absolute dumpster fire. Maria Capello and Vic Niosi - BAD EGGS. They may be the most deceitful, unprofessional people I have come across in a "customer relations" capacity. More

by ES
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No

January 29, 2025

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Service people were courteous, friendly and efficient. Would recommend to use Jeep service every time. More

by cd
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jan 30, 2025

Rockland Chrysler Dodge Jeep RAM responded

Thank you for the kind words. We appreciate your recommendation and look forward to helping you with your Jeep needs at Rockland Chrysler Dodge Jeep Ram.

January 04, 2025

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Kept the promised and car was read without a wait. I won’t mind the waiting room was with equipt for some work to be done or just relax. More

by daveari
Service Price Transparency
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Recommend Dealer
Yes
Jan 09, 2025

Rockland Chrysler Dodge Jeep RAM responded

It's great to hear that your car was ready as promised, and you found the waiting room suitable for work or relaxation. Rockland Chrysler Dodge Jeep Ram appreciates your feedback.

December 24, 2024

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Employee Rating

I can’t say enough positive things about Joey He took the time to explain all the features my car came with and answered all my questions. He is the best !! A true professional More

by mcapello9271
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 31, 2024

Rockland Chrysler Dodge Jeep RAM responded

Rockland Chrysler Dodge Jeep Ram appreciates your kind words. We’re glad our team provided you with such a positive experience.

December 05, 2024

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Employee Rating

Very nice people . We're not pushy and did the service in a timely manner More

by fishonline27
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 07, 2024

Rockland Chrysler Dodge Jeep RAM responded

Thank you for your positive feedback. It's great to know our Service Team at Rockland Chrysler Dodge Jeep Ram met your expectations.

November 23, 2024

Dealership Rating
Employee Rating

Kevin Leahy was outstanding. However, I have an issue with being charged a $295 diagnostic charge up front. The problem isn't so much about the $295, but the fact that my repair More

by Adrianpuzio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 26, 2024

Rockland Chrysler Dodge Jeep RAM responded

We appreciate your feedback and would like to clarify a few points. All vehicles requiring diagnostic evaluation are subject to a standard diagnostic fee, which covers the technician's time, whether the diagnosis takes 1 hour or 3 days. Our technicians completed the repair, and your vehicle was returned in working order. We are unclear as to how management failed to meet your expectations, as your advisor discussed all charges upfront and applied a $20 goodwill gesture to offset your total. Our Service Department strives for transparency in obtaining customer approval for diagnostic fees before proceeding. We tak...

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Nov 26, 2024

Adrianpuzio responded

Again, I could have given 1 star ratings across the board, but I didn't. You know why....Because 'I DO GET IT". I have no issue with diagnostic fees. They are put in place for a reason....so the dealership doesn't put work in and you take your car elsewhere. However a blown fuse is a $50 repair. Maybe $100 because i did it at the dealership which is justified. Again, I GET IT...lol. In this case, management could have stepped in and said "hey WE GET IT AS WELL. No way will we charge you 295 for a blown fuse." This is where management failed and did not meet expectations. Not for nothing, I even mentioned, "what if it is just ...

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