Wesley Mancias

Very nice people . We're not pushy and did the service in a timely manner We're not pushy and did the service in a timely manner More

by fishonline27 Verified Customer Verified Customer

Report | Print

Kevin Leahy was outstanding. However, I have an issue with being charged a $295 diagnostic charge up front. The problem isn't so much about the $295, but the fact that my repair However, I have an issue with being charged a $295 diagnostic charge up front. The problem isn't so much about the $295, but the fact that my repair ended up being a blown fuse (probably a $50 repair). In the end, they still charged me $295 for the service/repair. They even made me pay for the part (extra $12 dollars....lmao). This is Highway robbery at its best. I understand charging a diagnostic up front. For repairs that require more work, that diagnostic will be credited back to you. It also prevents clients from getting a free diagnosis and then going elsewhere to get the vehicle fixed. I wouldn't want to put work into something and not get paid. Firestone 100% would not have done that. In the end, Kevin did give me a $20 credit which I am grateful for, but please do not take your car there unless you know what the issue is, and that the repair will cost more than $295. Sorry, but I have to make this known. Jeep, Chrysler, Dodge of Rockland (and especially the management) dropped the ball here, and they look bad for doing it More

by Adrianpuzio Verified Customer Verified Customer

Report | Print

Best service in Rockland a dealer to trust on all your needs every body friendly needs every body friendly More

by joseurena09 Verified Customer Verified Customer

Report | Print

I no longer have a car here anymore and I still keep getting these emails because my account is somehow way to my sister‘s account. She came in a few weeks ago to get service for her jeep and they charg getting these emails because my account is somehow way to my sister‘s account. She came in a few weeks ago to get service for her jeep and they charged her $300 for nothing even though her car is under warranty. I was a cosigner for her when she first got the car but now she finances it so I am no longer under it, but for some reason, my account keeps getting confused with her accounts and that’s been since the beginning, I understand what the problem is when I had my jeep for some reason she was under my account and was under her account and everything was all messed up. that’s why I didn’t release a jeep with you guys because you’re so unorganized More

by valgal311 Verified Customer Verified Customer

Report | Print

World class establishment. Loved my experience from beginning to end. I couldn’t recommend more highly! Loved my experience from beginning to end. I couldn’t recommend more highly! More

by DMCCRACKEN0 Verified Customer Verified Customer

Report | Print

Do not buy a car or get your car serviced here ! !! Service department was brought my car in to repair sun roof, and was told they would get back to me the next day with progress, took 3 days for !! Service department was brought my car in to repair sun roof, and was told they would get back to me the next day with progress, took 3 days for them to tell me they were too busy to look at it and it would take another week just to look at it which would cost 300 just for that. When I told them I couldn't wait that look just for them to look at it, they became nasty and obnoxious and told me to take my car right now and don't ever come back. !!! Tried tor each out to the dealership manager, and he would not speak to me or hear me out when I called and visited him. Shows you what they think of customers. Just look at all the other reviews here and you will see I am not alone, there are so many sad stories and reviews about this dump. Terrible customer care with service writers and management in their service department. Dont waste your time or money with this place. Owner needs to implement more employee training and tone down the excuses and lies. Never going back here again! More

Report | Print

Great customer service by all employees and by service manager. He went above and beyond manager. He went above and beyond More

by NEWCITYAUTOSPA Verified Customer Verified Customer

Report | Print

Sometimes the wait can be way too long, but all & all very accommodating & people are nice very accommodating & people are nice More

by DINASTACY Verified Customer Verified Customer

Report | Print

Absolutely lacking customer service / hospitality. I do not recommend Rockland dodge. Sales service were not accomodating. I do not recommend Rockland dodge. Sales service were not accomodating. More

by CARMELO_LVGRAND Verified Customer Verified Customer

Report | Print

Friendly service. Done quickly. Very happy. Nice waiting room. Also very nice staff and clean area Done quickly. Very happy. Nice waiting room. Also very nice staff and clean area More

by fishonline27 Verified Customer Verified Customer

Report | Print